Argos Reviews 

278,862
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 30,806 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and friendly staff, noting that in-store collection services are remarkably fast and efficient. People also appreciate the competitive prices, perfect condition of the goods, and the convenience of quick next-day delivery options. However, some people mentioned experiencing frustrating delivery delays, long waiting times, or missing items when ordering larger goods online. Consumers additionally reported issues with damaged product packaging and unhelpful service regarding appliance installations and removal. A few shoppers felt disappointed when orders were delayed without proper notification or clear communication from customer support.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of differing opinions. While many... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising prompt and well-communicated... See more

Order

Users describe ambiguous interactions with order, highlighting both very positive and frustrating... See more

Service

Reviewers mention positive feedback about service, noting friendly drivers, easy ordering, and efficient... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, helpful, and pleasant during... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was very good. However, when I tried to set it up nothing was working. I had to consult the manufacturer online and we decided the battery was empty and I had to fully charge it using a mob... See more

Company replied

Rated 4 out of 5 stars

My items arrived on time and in good condition, reasonably priced. The only negative was having to pay for delivery considering I had spent more than £70. It would have been 5 star's had I not had to... See more

Company replied

Rated 4 out of 5 stars

Slippers were later arriving at the store than indicated but I am pleased with then. Very comfortable at a great sale price.

Company replied

Rated 5 out of 5 stars

Air con, already on stock - collect straightaway, no queue, nearby free parking, quick polite service. Minor gripe of being encouraged to buy buyer protection etc. No thank you.

Company replied


Company details

  1. Electronics & Technology

About Argos

Written by the company

Established in 1973, Argos is a leading UK general merchandise retailer offering more than 60,000 products. Its range of Technology, Home & Furniture, Toys, Appliances, and Health & Beauty products are available through its website, apps, stores and convenient Click & Collect points inside Sainsbury’s supermarkets. Argos is a technology-led retailer; its website receives on average a billion visits a year and 70% of sales originate online.

Argos App
You can download the Argos app for both Apple and Android devices.

Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm.

Store Locator
Find a store near you using the Store locator


Contact info

4.1

Great

TrustScore 4 out of 5

279K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(278,862)

29,525 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered items given only hours to collect, not the advertised 7 days

Ordered items. First notified on Thursday at 3.45pm to collect my items by close of day or my order would be cancelled and returned to warehouse.
I rang customer service to ask why was I not getting the promised 7 day window to collect. The delay on getting my items to store was Argos fault not mine. But all I got in response was a load of script-read crap.

7 September 2026
Rated 2 out of 5 stars

We ordered with next day delivery we…

We ordered with next day delivery we were kept informed about our delivery on the day of when we can expect the parcel we then heard you were unable to deliver , so we had to wait in again the next day . I rang Argos who said I can not get a goodwill gesture as the item has not been delivered now it has Please inform me on what goodwill offer has been made for messing my Sunday up

30 August 2026
Rated 5 out of 5 stars

Great service.

Needed a new lawn mower so did a quick search and found one in Argos. Ordered on Bank Holiday Sunday morning and by 3.30pm had a message to collect from the local Sainsbury’s. Quick, Simple, Brilliant.

30 August 2026
Rated 1 out of 5 stars

Very disappointing

I placed an order including a very expensive iPad to be delivered. Delivery did not arrive on the day I booked it for and no explanation why. When I phoned Argos I was promised ir would arrive on the following day from Evri but no sign of it and yet again no explanation. After Argos investigated its non arrival with Evri they could not locate the parcel in their system. I decided to just cancel the order but was told I would have to wait 10 days for the cancellation to go through as they would have to get the parcel back from Evri before I could be refunded. Totally unacceptable situation as my contract is with Argos and not Evri, why should I have to wait so long for my money to be returned. So, unfortunately I am not able to review any of my products as I never received them. I won’t be ordering from Argos again.

2 September 2026
Rated 1 out of 5 stars

I am extremely disappointed with this…

I am extremely disappointed with this projector and with the way Argos handled my return request. I purchased this item specifically for presentations, but the image quality is far below acceptable. Text appears blurry and unclear even after adjusting all available settings, which makes the projector completely unsuitable for professional use.

When I attempted to return the product, Argos refused to accept it, claiming that the silver security sticker on the box had been cut. However, this sticker was placed directly across the opening of the box, making it impossible to inspect the item without removing it. I opened the box only to carry out a reasonable inspection, which is fully permitted under Argos’ own policy and the Consumer Contracts Regulations.

Since the item was purchased online / via Click & Collect, I legally have 14 days to return it. Argos’ refusal to accept the return is a violation of my statutory consumer rights. The projector is clearly not fit for purpose, and the refusal to process the return is unacceptable.

I will be taking this matter further, including raising a formal complaint with Argos Customer Relations and other consumer protection channels.

6 September 2026
Rated 2 out of 5 stars

Purchased a plastic Garden Shed

Purchased a plastic Garden Shed. Didn’t read all the small print but regardless I don’t think it told you it would take 7 hours to build and came with over 1000 pieces. If your not hands on, do not buy this.

6 September 2026
Rated 4 out of 5 stars

Good service, communication could improve slightly

Good service. A small suggestion: If someone else other than the account holder is designated to collect, the text updates are not sent to their mobile despite mentioning their mobile number and name in the order. They are sent to the account holder's mobile only.

6 September 2026
Rated 5 out of 5 stars

Mobile Phone

Ordering Online was straight forward & collection from in store was easy, never have experienced any issues when shopping at Argos.

6 September 2026
Rated 3 out of 5 stars

Problem with website

I like Argos overall but had a couple of issues with a recent purchase. The website said it was available for delivery to my postcode, but when I clicked through to pay, it changed to saying the only option was to collect from a store some distance away. I was disappointed but decided to make the journey. On arrival at the collection point, which was an Argos within a Sainsbury's, there was a longish wait and no seating.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a parasol from Argos

I ordered a parasol from Argos, but it was sent to me broken, anyway went to Argos, but they said I had to get onto the company that supplied it..so it took ages and it is still in my cupboard waiting for collection, that means I have to stay in all day to tomorrow (thats when they said they will pick it up) so not very happy about that either.

6 September 2026
Rated 3 out of 5 stars

Not true to the colour online

This product is attractive however tge colour is not true to the picture online. William Morris Strawberry Thief is red but is actually very dark burgundy. I haven't washed it so cannot comment. The quality of the fabric is good

6 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look