Andrew

I was kept informed of the progress of my delivery throughout. The driver was on time and, as usual, super friendly and a real pleasure to deal with.

Really smooth transaction from ordering through to delivery. I also contacted the team with a query about their subscription service and received a prompt, friendly and helpful response. Great products, matched by excellent customer service — recommended.

For me, it's a toss up between DPD and Royal Mail as my carrier of choice. DPD always supply accurate tracking data and time slots for deliveries. It's unclear to my who so many other carriers can't/won't do the same! In my experience, their drivers are always polite and friendly.

The ordering process was fine, the items were well packaged and arrived on schedule. There were serious issues, however, with the delivery via FedEx. They delivered my item to the wrong address and faked the recipient name(!). It took several days for me to track the package down (FedEx didn't bother to retrieve/redelivery it). During this time I reached out to HHV (12 August) to ask for help chasing FedEx. I received one initial reply email then zero follow up. Sadly, I do not feel I can place another order with HHV if they leave FedEx to do what they like and do not even bother to support me in tracking down the goods I paid for. Yes, this issue is mainly down to FedEx, but HHV took my money for delivery then failed to ensure my goods were received. Very disappointing.

As usual, DPD kept me informed of the progress of my delivery and it took place smoothly and on time. Unlike some companies, DPD drivers are always professional and friendly!

Great product range and prices, but every other time I place an order there's an issue with delivery (eg, most recently their chosen carrier dropped my package at the wrong address). Fortunately, communication with the seller is prompt and helpful.

As a (very welcome) deviation from usual form, my most recent order was dispatched very promptly. As usual, the items were well wrapped. Hopefully this is not a one-off and their logistics nightmares are a thing of the past.

Super convenient way to deal with returning unwanted items. The entire process took less than one minute to complete.

Whenever I see a retailer that uses Evri to make deliveries, I have to think twice before making a purchase. On this occasion, I bought some gear from H&M. Several days later, I was notified Evri had the parcel and I should await notification of a delivery slot. As has happened before, aside from the date, contrary to the claim on their website that drivers will sort out their route and issue notifications on the morning, no such notification of an estimated delivery time arrived. Previously, a driver proudly declared he never bothers to do it and just turns up when he wants. On this occasion, after waiting on all day (9am-5pm), I diverted the package to be delivered to my local post office. There was a caution that this night add up to 48hrs to the delivery date. Better that than have someone rock up at 9pm or have a package left in a neighbours front garden hedge, in the rain (both of which have happened before). A further three days and over 72hrs later, *still* no update on when my package might be delivered to the post office. I get lots of deliveries and, by some distance, Evri is consistently *the* most unreliable service. Super-stressful to deal with, never a smooth transaction. I'd rather pay an extra couple of pounds for a retailer to use a reliable carrier that cares about customer service. And, on that final point, it speaks volumes that there's conspicuously no easy way to contact Evri about issues.

As usual, sadly, over a week after I'd placed an order — where everything showed as in stock at the time — I needed to phone their warehouse to get an update. The warehouse staff are always friendly and helpful but they must get a lot of phone calls chasing updates... If they could sort their logistics out (and give correct lead times for items, which would help manage expectations), I'd give them five stars.

Fair prices for well graded items, prompt despatch and delivery.

Excellent range and great prices. Item was despatched promptly and arrived in immaculate condition — very happy to recommend.

As other reviews have noted, the staff are exceptionally helpful but their logistics process leaves much to be desired. Far too many times I've ordered goods, waited way beyond the estimated shipping date and phoned their super friendly customer service team to find, all but one item was in stock. That might not sound so bad but the repeated issue I've experienced is, Rough Trade didn't pick/reserve the items already on hand. That means, whilst they wait for one item to need moved between locations, other items — that have already been paid for — sell out.

Despite minimal wrapping (just a plastic sack!), three books arrived in good shape and much quicker than expected. Overall, excellent value for money and a recommended seller.

Prompt delivery, well packaged, fair prices — recommended

Items were despatched promptly and we're well wrapped but, for reasons unknown (stock held in three locations?), the three vinyl LPs I ordered arrived in three separate packages = I had to wait in for three deliveries. A minor inconvenience, would still recommend.

As always, a great retail experience. Excellent prices, extensive range, well wrapped and promptly (next day) delivered package. Support independent retailers!

As always the driver was both on time and pleasant to deal with. If there's ever an option to select DPD for a delivery, it's a huge relief! Aside from Royal Mail, it's hard to get specific time slots for deliveries, whether from other global or national carriers.

Excellent prices, range of products and customer service. Purchases are always very well wrapped and usually arrive next day. I'd always recommend Royal Mail rather than the DHL delivery option simply because the former gives timed delivery slots and hands over packages, the latter do 'all day' delivery, which necessitates waiting in all day and will leave things in a 'safe place'. Plus, Royal Mail do weekend deliveries, DHL didn't!

Placed a fairly large order (~20 vinyl LPs?) late on a Friday afternoon, received the delivery via Royal Mail Sunday morning (who knew they even worked on Sundays?). The package was well very wrapped, all but one item arrived in immaculate condition. Highly recommend Juno for price, range and customer service. Have long since cancelled my 'Prime' subscription with a certain global retailer and channelled most of that trade to independent retailers like Juno.