HHV Reviews 

1,377
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive selection of music and rare items, noting that shipping is typically fast, efficient, and reliable across many international destinations. Many buyers also deeply appreciate the careful protective packaging standards and competitive prices offered for various vinyl releases and special music collectibles. Some reviewers were not happy with delivery issues, mentioning external carriers leaving parcels unattended, misdelivering items, or shipments getting lost entirely. A few other people also felt that ordered products occasionally arrived physically damaged with severe tears or contained unexpected quality defects.

What people talk about most

Product

Customers had ambiguous experiences with product quality and catalog variety. Reviewers frequently praised... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast international... See more

Order

Consumers find order experiences to be mixed, as opinions and outcomes vary significantly. While some... See more

Price

Reviewers highlight ambiguous aspects of price with mixed opinions on costs. While many customers praise the... See more

Quality

Clients share ambiguous opinions on quality regarding records and delivery. On one hand, many reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The ordering process was fine, the items were well packaged and arrived on schedule. There were serious issues, however, with the delivery via FedEx. They delivered my item to the wrong address and fa... See more

Company replied

Rated 5 out of 5 stars

Twice I have received a sealed record with defects which would have been made at the pressing plant. Each time HHV customer service has acted quickly and communication has been first-rate. On each... See more

Rated 5 out of 5 stars

HHV is a safe, hassle free place to buy an impressive selection of record titles at a competetive price. They have become my most important go to when it comes to building my collection of vinyl recor... See more

Rated 5 out of 5 stars

Great company. I’ve found multiple items of clothing from brands that ended up being way cheaper than the American sites, even with the shipping costs added up. Definitely recommend HHV!


Company details

  1. Music Store

Information provided by various external sources

At HHV we live and love an urban lifestyle. For 17 years, this dedication has been reflected in a unique range in our online shop. The range spans an arc from vinyl records to streetwear right up to sneakers, everything under one roof. Our vinyl shop stocks over 80,000 releases – one of the world’s largest selections of vinyl records online. We also focus on high quality urban fashion brands and a range of stylish sneakers. All selected carefully and with great attention to detail.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(1,377)

280 reviews in the last 12 months

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Rated 2 out of 5 stars

Non-German customer discrimination

HHV asks for relatively high shipping costs and prices for non German customers are on average €1 more expensive.

1 September 2026
Unprompted review
HHV logo

Reply from HHV

Prices may vary slightly between EU countries due to different VAT rates. Shipping costs also depend on the destination and carrier costs. We appreciate your feedback and understand your concerns.

Rated 1 out of 5 stars

Damaged records

I've been ordering for some time through HHV.
Twice they sent me records which had scratches. They let me keep the records (which I would have preferred to ship back) and offered me credit or a full refund.
It has now happened again with a record which was clearly sourced from their physical store, received with finger prints and a scratch at the start of the track.
They replied offering a 50% discount which is unacceptable, as I can't play this when djing because of the audible surface noise.
What a joke.
I also suspect that they reseal opened vinyl.
I will no longer be purchasing from them again.

31 August 2026
Unprompted review
HHV logo

Reply from HHV

We're sorry to hear about this experience. We do our best to ensure all records ship with perfect condition issues can occasionally occur despite our quality checks.
A partial refund was offered based on the reported defect. We understand that this solution did not meet expectations.
We would also like to clarify that we do not reseal opened or used records and do not sell used items as new. All new products are sourced directly from labels and distributors.

We regret that these experiences have led to such disappointment and thank you for the feedback.

Rated 5 out of 5 stars

I just ordered form hhv

I just ordered form hhv. and when got the confitmation mail. A worng size stood on the mail. So i reached out. And within 2-3 hours i Got a Messenge back from a Charlie. He/she didnt make me feel dumb in any Way, And made sure everything was under Control.
Litterly the best service Ever.
Thank you Charlie.

1 September 2026
Unprompted review
Rated 3 out of 5 stars

HHV let down by their carrier and didn't follow up

The ordering process was fine, the items were well packaged and arrived on schedule. There were serious issues, however, with the delivery via FedEx. They delivered my item to the wrong address and faked the recipient name(!). It took several days for me to track the package down (FedEx didn't bother to retrieve/redelivery it). During this time I reached out to HHV (12 August) to ask for help chasing FedEx. I received one initial reply email then zero follow up. Sadly, I do not feel I can place another order with HHV if they leave FedEx to do what they like and do not even bother to support me in tracking down the goods I paid for. Yes, this issue is mainly down to FedEx, but HHV took my money for delivery then failed to ensure my goods were received. Very disappointing.

17 August 2026
Unprompted review
HHV logo

Reply from HHV

We're sorry that the delivery process caused so much inconvenience. Together with FedEx we were able to successfully arrange an address correction. We're sorry that you felt unsupported during this process. We appreciate your feedback and will use it to improve our communication.

Rated 1 out of 5 stars

Poor LP packaging

Purchased two LPs which I can only be found online which I returned. Huge corner bend on the package translated inside and severely damaged the items. DHL or Postnord to blame I would expect. But, whilst oversized packaging is good for corner bumps, the package needs more stiffening than just the LPs inside. Unfortunately I will not buy from HHV again.

19 August 2026
Unprompted review
HHV logo

Reply from HHV

We're very sorry that the records arrived damaged. While damage during transit can unfortunately occur despite careful packaging, we understand how disappointing this is. We regret the inconvenience caused and are sorry that this experience did not meet expectations.

Rated 5 out of 5 stars

Great company

Great company. I’ve found multiple items of clothing from brands that ended up being way cheaper than the American sites, even with the shipping costs added up. Definitely recommend HHV!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

The real deal...

This shop always offers wonderful selections. I have found so many international releases months before they become available in the US. The staff are knowledgeable and helpful and the shipping fees are fair. I highly recommend HHV!

6 August 2026
Unprompted review

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