HHV Reviews 

Best European prices on vinyls.
Fast shipping.
Great customer service

HHV is an amazing resource for music and street fashion!

About two months ago, I ordered three records from HHV. Unfortunately, my order never arrived. I contacted my local DHL service, and they advised me to get in touch with HHV.

After a long process involving a lot of effort and waiting, HHV finally responded to my emails and asked me to fill out another form for DHL. It has now been two months in total, and HHV has stopped responding to my emails completely.

As someone who has always preferred shopping at HHV, this experience has been extremely disappointing. I would like this issue to be resolved as soon as possible, either by having my order delivered or receiving a refund.

Terrible Customer service experience. I was shopping with HHV for about 5 years but the last 2 orders I placed they have sent me the wrong item. One was for Carhartt jacket which took them a while to exchange and the other was for a pair apc jeans for which they sent me the wrong pair. The response time is so slow for them and they won't even bother to follow up. I recommend not shopping with them all, they could care less about their customers. Save yourself some time and money this company does not care.

Ordered stereo equipment from HHV worth € 2000 they swore blind they shipped it a week later no news from FedEx after chasing HHV they then admit they made a mistake and they didn’t ship it only reason they got 1 star they refunded my money

Records always sent quickly using safe record mailers all the way to the UK. Extremely value for money postage too. Highly recommended seller.

Fast shipping internationally. No issues with my order.

I had ordered Kavinsky’s Outrun not long after he passed because I really wanted the album for my collection. HHV on discogs hadnt started charging crazy markups on the album so I ordered September 1st with a delivery date of supposedly September 12th. The day passed and no communication about a delay, so I reached out. They told me the release of the album was delayed till September 25th. The day passed and no update to the status of my order or a tracking number. October 1st passes and they HHV wont respond to my messages any more. So I am left to dispute the charges to get my money back for undelivered goods. Worst customer service ever.

They sell cheaper, older or different models of the items that they display on their website. I have now ordered on two different occasions bags which were different to what was displayed and it is incredibly hard to get customer service to acknowledge this. Basically they are trying to move cheaper, unsellable stock fraudulently. Avoid at all cost.

quick, cheap shipping, well and safety packed

Very good service fast shipping and the prices are very good - I'm very satisfied with HHV - they have a huge selection of all kind of music - I will buy again from them -

The vinyl was well packaged and it played perfect.

HHV customer support is an absolute joke!

I pre-ordered a vinyl record and subsequently placed seven additional orders, merging each one with my original order. Every single time, I was charged shipping fees, but none of those fees were ever refunded after the orders were merged.

As a result, HHV has effectively taken around €50 from me in unjustified shipping charges, and I’ve spent over two weeks trying to get their customer support team to understand such a simple issue.
This way I’ve spent €786.76 in total, while my merged order total is €737.83. It’s also clearly stated on the invoice but HHV ignoring €48.93 I was overcharged for postage.

A word of warning to anyone considering ordering from HHV: If anything goes wrong with your order, good luck getting it resolved. There’s no way to speak to someone over the phone and explain the situation. Instead, you’ll have to send multiple emails just to get a response, and even then, it feels like they barely read or understand what you’re writing in English.

Absolutely frustrating experience. Their customer service is shockingly poor!

Better get your vinyls somewhere else than HHV.

I ordered a Barbour Beaufort jacket from HHV on 30 September 2026, because their website explicitly stated that the jacket was "Made in England." This was even stated directly on my invoice. As a buyer looking for a specific heritage piece, the country of origin was the sole reason I chose to buy from them.
However, the jacket I received was "Made in Moldova." While HHV has since updated their webpage to correct this error, selling a product with completely incorrect specifications at the time of purchase is highly misleading.
I have contacted customer service to request a full refund and a pre-paid return label due to this product non-conformity. Very disappointed with the inaccurate and misleading information.

As always, records arrived well packed and quickly. Been a happy returning customer for more than 10 years

My orders are not being shipped despite they promise 24h delivery.

Customer service reacts fast to any inquiries but their system is limited excuse is overplayed and I am suffering from Stockholm syndrome now.

Fast and careful. Excellent and recommended!!

All good! Fair prices and fast delivery. Packed well. Would be easier if VAT would be reduced instantly when logging in with my account.

Amazing I Received my purchases within 3 days from Berlin Germany to United States my address in Pennsylvania.And the Overkill vinyl Albums with pop up cover very rare To complete my collection made my day.