E*TRADE Reviews 

Been on hold for a week for 90 minutes just to talk to a human. It's ridiculous!

I want to warn other consumers about my extremely disappointing experience with E*TRADE Premier Savings Account.

ETRADE advertised a $400 promotional bonus to attract new customers. Based on that offer, I opened an account and deposited $20,000 of my own money, keeping it there for approximately 90–100 days with the expectation that ETRADE would honor its advertised promotion.

After fulfilling what I understood to be the promotional requirements and waiting for the required period, I contacted E*TRADE about my $400 bonus. To my disbelief, they refused to honor it.

Even more disturbing was the explanation from their representative. I was essentially told that paying the bonus was entirely at E*TRADE's discretion, and if the company decided not to pay it, there was nothing that could force them to do so.

So let me understand this: E*TRADE advertises a $400 bonus to persuade customers to deposit their money. I trusted that offer enough to deposit $20,000 and leave it there for over three months. Then, when it was time to receive the promised bonus, I was told the company could simply choose not to pay.

This is completely unacceptable customer treatment.

It creates the impression of a bait-and-switch promotion: use an attractive bonus to get customers to bring in their money, keep those deposits for months, and then refuse to honor the incentive.

This is not just about $400. It is about trust, honesty, and business integrity. If a financial institution cannot stand behind the promotional offers it advertises, why should customers trust it with their hard-earned money?

I personally would not recommend E*TRADE Premier Savings Account based on this experience. I encourage anyone considering this account to think twice, read every promotional condition carefully, and consider putting their money somewhere else.

I hope this review saves someone else from going through the same frustrating experience. Customers deserve transparency, fair treatment, and financial institutions that honor the offers they use to attract deposits.

I have 2 inactive accounts. I tried to close them.
First attempt was online, but you can NOT close them online. You must call their overloaded service reps.
So I waited 1/2 hour to talk to a rep, not knowing it would take that long. I started the verification process, but it was mking me later for a meeting so I had to hang up.
I called back late and tried again. After waiting 15 minutes, I got a rep - but told I can not close it today because I failed earlier. Call back tomorrow.!

Do NOT under any circumstance use Etrade as an investment platform. The customer service and problem-solving are into negative numbers; providing "1 star" is far too generous.
I've now spent a week trying to rollover money from a Roth 401k to a Roth IRA within Etrade. From the beginning I consistently received wrong information from Customer Service, countless hours on hold and spent hours completing, submitting, re-completing (after receiving inaccurate information from a CS rep), resubmitting, re-completing (after receiving MORE inaccurate information) and resubmitting forms.
The CS people are doing their best, but I suspect they have received less training than ICE.
At one pivotal moment--when it became clear that the hang-up on the form was my checking the right box in a designated section--I asked, "Which box should I check that Etrade considers as the right answer?"
The CS rep's response? "We're not allowed to tell clients which box to check."
Hey Etrade, G.Y.S.T.!

I opened E*TRADE checking and savings accounts a couple of months ago and regularly funded them through my other account. Both accounts maintained positive balances.

On November 3rd I tried logging in and received a message telling me to call customer service. When I called, I was informed that my account had been closed.

I received no prior notice or explanation. When I asked to speak with a supervisor, the representative told me I would receive the same answer and that I had to wait for a letter.

I explained that I still had money in both accounts and needed access to those funds. The representative apologized but offered no solution, no timeline, and no information about how my money would be returned.

I understand banks have policies regarding account closures, but leaving customers without access to their money or meaningful information is unacceptable.

I'm sharing my experience so others are aware of how this situation was handled.

Completely ridiculous. Their support team is the worst I have ever seen. I have wasted countless hours dealing with your incompetent support. Held over 1 hour for the rep to just hang up on me since they clearly did not know what I was talking about. I have spent DAYS trying to do the simplest thing!! Its more than time to find a new brokerage. YOUR SUPPORT STAFF SUCKS.

It genuinely makes me sick to my stomach thinking about how easily I was manipulated. I was actively looking for alternative income streams on financial subreddits when a user pitched an invite-only platform. The hook sank in deep because they didn't ask for my money upfront; they gave me a fully funded test profile and allowed a seamless initial withdrawal. They convinced me that this was a limited-time institutional window. I took out terrifying personal lines of credit and dumped it all in, tracking a balance that surged well into seven figures. But the absolute second I tried to pull my capital out, the entire platform locked down. They demanded an ungodly liquidity fee out of pocket. I panicked, paid it, and was immediately met with a demand for an account unfreezing surcharge. I stared at the screen realizing I had been completely ruined by a highly coordinated network. Desperate for answers, I reached out to a cybercrime advocacy group, who immediately recommended (Granville.GP_ltd). These guys are absolute sharks. They traced the obfuscated movement of the digital tokens across multiple layers of decentralized contracts, found the security loop where the hackers slipped up, and successfully pulled my funds back.

what an absolute pile of shisse website. developed in the 1980's and left alone ever since. customer service is slow, unresponsive and leaves you guessing at how the platform works providing bare minimum of information.

Hopefully someone in a position of influence at ETrade Morgan Stanley is monitoring this channel; all other routes have failed to elicit a response.

ETrade/MS screwed up a USD wire transfer and deducted a conversion fee of $1,658.08 despite my clear instructions for USD to a USD enabled account.

I'm stuck in a death roll between ETrade departments and no-one will admit the error.

"We thank you for your loyalty over the past 22 years" - empty platitudes. Unfortunately my ESPP is tied to ETrade/MS so I have no choice in the matter.

I want my money back and will continue to raise the appalling lack of customer support that I have suffered over the past three weeks until someone with the ability to resolve this is willing to emerge from the shadows.

NEVER TAKE YOUR FINANCIAL FUTURE FOR GRANTED 💳🌎

One of the biggest lessons I’ve learned is that making money is important, but knowing how to protect it matters just as much.

After spending years investing, I experienced unexpected challenges when trying to access my funds. The delays and repeated requirements made me realize how important transparency and proper documentation are.

I took time to review my transaction history, gather my records, and research possible solutions. During that process, I came across PamkiXcom and explored the information available about its services.

That experience changed how I approach financial decisions. I now believe in asking questions, checking every detail, and verifying a platform before trusting it with my money.

Don’t let excitement replace research. Make informed decisions and protect what you’ve worked hard to build. 🦉🎐

A FINANCIAL LESSON I WILL NEVER FORGET 💼🌻

I’ve always believed that financial stability comes from making thoughtful decisions and planning ahead. But my investment experience taught me that being careful is just as important as being ambitious.

After investing for years, I faced unexpected difficulties when I tried to withdraw my funds. The repeated requests for additional information and the delays made the situation stressful.

I decided to take a step back, organize my transaction history, and research possible ways forward. During that process, I came across PamkiXcom and looked into the services they offered.

Since then, I’ve become more careful about where I invest and who I trust with my money. I believe everyone should do proper research, understand the terms, and verify any financial service before getting involved.

Your financial future deserves patience, knowledge, and careful decisions. 🧭🎨

E-Trade may be ok for buying and selling stocks, etc, but when it comes to banking. forget it. They are the absolute worst for checking and savings accounts. This isnt my only negative experience with their banking, but it is the lates. Apparently, their policies preclude a customer from using their debit cards for paying off credit cards. Make that make sense. I'm not asking to pay for drugs or any other black or blue market item or vice; just to pay off my credit card. When a bank tells you there are limits to what yiou can and cannot do with your own money with their debit cards other than max withdrawels, you should strongly consider NOT banking with them. I'd have given a half start but trustpilot wont let me apparently.

Think twice and read reviews before trusting them with your funds. To withdraw is not possible, I have been on it for months and still nothing. Since I switched to VINE HASH. I have never had problems with my withdrawals and it has been going smoothly.

Run. I am extremely frustrated with my experience with E*TRADE. I have spent approximately 3.5 hours dealing with an issue involving a cash-back offer.

The first representative walked me through the process and I followed the instructions I was given. I was later told that the promo code was not added. A second representative then requested the promotional code to have the cash-back offer added and told me it would take approximately 3 days.

I called again today, waited approximately 30 minutes, only to be told that the request is backed up and could now take 12 business days.

The problem is that this delay is potentially going to use up the remaining time I have to complete the requirements for the cash-back offer. And they “can’t guarantee that the code will be added,” so I am afraid to move my money at this time and end up being told that the offer will not be granted.

I followed the instructions provided by E*TRADE, added the code when their representative told me to, and relied on the timeframe I was given.

At this point, I’m spending hours trying to correct an issue that should not have happened in the first place, while being given completely different timelines by different representatives. The lack of accountability and communication is incredibly frustrating.

I expected much better from a financial institution. This experience has seriously damaged my confidence in E*TRADE and its customer service. I wish I had read the reviews before even trying.

I wish I read these reviews before opening an account with them. I have had nothing but problems. They require all types of info and documentation when you try to withdraw your money. I have been trying to get this resolved for a week now. The latest call required that I upload documents which will take another 3 days for review. Hold time for support takes up to 45 min and each person gives you a different answer. Support is also rude and impatient. Don’t fall for the interest rate. It is not worth the headache.

I tried to open an account but it continues to tell me: "We are unable to process your application at this time. Please reach us at ### or via online chat for resolution." After waiting on hold for an hour I was told the problem would be solved. I was told, "it should be done by Friday, but if it still isn't resolved by Monday, call us back." Friday and Monday came and passed and the website still does not work. I tried again several times to open the account over the next week and still the same problem. Given the long wait times I am not calling back. When I tried to use the chat feature, it always says "We’re experiencing a technical issue. Please try again later, or visit our FAQ page for more immediate assistance." DO NOT DO BUSINESS WITH ETRADE. If they fail this badly when onboarding a customer, can you imagine how useless they will be if there is ever a problem with your account? Instead stick with Fidelity Investments or Schwab. They answer the phone, accept chats and messages, and they have branch offices.

I trusted blindly and was betrayed when a binary options brokerage used rigged payout algorithms and frozen withdrawal gateways to orchestrate a massive theft against me focused on short-term commodity speculation. Employed smooth-talking account managers who staged elaborate Zoom conferences from luxury corporate offices. I required seasoned chain analysts who could trace obfuscated transactions, so I brought on "Bramsey ADVISOR LLC". Through exhaustive wallet cluster mapping and exchange pressure, "Bramsey ADVISOR LLC" forced the perpetrators to disgorge the stolen funds. Their intervention was nothing short of miraculous.

I closed my account after being charged a $38 mandatory reorganization fee on a low-priced stock. Because there was no individual advance notification or email warning before the corporate action occurred, I had no opportunity to sell the position to avoid a charge that was worth almost as much as the stock itself. While the fee may be listed in their terms, the lack of direct customer communication makes holding small positions on this platform risky.

Has anyone considered a Clas Action suit against them? Anyone interested?

Etrade Financial is a joke as a former client. If a problem occurs,process goes through the back office or their private CIA, as total Incompetence.