Springbok Properties Reviews 

6,549
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,436 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and agents for their exceptional professionalism, friendly demeanor, and remarkably helpful guidance throughout complex property transactions. Buyers and sellers alike deeply appreciate the clear communication, noting that representatives are always ready to answer questions promptly and keep everyone thoroughly informed at every single stage of the process. Some people were dissatisfied with communication issues, mentioning frustratingly delayed replies, unanswered messages, and persistent difficulties in getting timely information when attempting to resolve important matters. Reviewers also noted instances where appointments were missed or staff members failed to follow through on initial promises made during negotiations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely professional,... See more

Service

Consumers find service to be positive, highlighting quick responses and professional agents who facilitate... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that agents are consistently helpful,... See more

Response time

Users describe positive interactions with response time, frequently highlighting that consumers received... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, straightforward, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All through the ups and downs of the sale of my house (which had unforseen obstacles) Abbey was there, helping at every step with her knowledge and also providing morale when needed. I couldn't fault... See more

Company replied

Rated 5 out of 5 stars

All aspects of the process so far has been extremely professionally and with a very friendly candour Joe my sales agent has worked extremely hard throughout without respite in a very challenging e... See more

Company replied

Rated 4 out of 5 stars

I sold my house with Springbok with the support from Bethan Wilkins as my conveyancing progressor. There were some delays but Bethan always kept me updated and made sure to chase things up so my sale... See more

Company replied

Rated 4 out of 5 stars

Callum from springbok was our progression Conveyancer. We found callum to be very professional, efficient and friendly. We were kept upto date every at every stage of the sale, and any q... See more

Company replied


Company details

  1. Property Investment

Written by the company

Springbok Properties mission is to provide an unparalleled fast sale service, obtaining the best possible price, whilst giving the best experience to sellers and buyers alike. With over 70 staff nationwide, we have experts specially trained in all aspects of a sale to guide you each step of the way and tailor make every transaction to meet your individual needs. Call us 24/7 on 0800 068 4015 Get a fee instant valuation here https://springbokproperties.co.uk/free-valuation


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 96% of negative reviews

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4.5

All reviews

(6,549)

1,354 reviews in the last 12 months

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Rated 5 out of 5 stars

The experience so far with Chris has…

The experience so far with Chris has been great, he has been super accommodating for our needs as first time buyers given our budget and we are excited to start our journey in our new home.

November 3, 2026
Unprompted review
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Reply from Springbok Properties

Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services

Rated 5 out of 5 stars

Wow. Amazing services

Wow! I wish I knew Springbok properties before now.
I just started with them and I’m highly impressed. Haden Donovan is very good at his job, in lest than an hour he ensured my offer got accepted and property taken off the market

I’m rating his professional services 5 out of 5

Well done!

November 3, 2026
Unprompted review
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Reply from Springbok Properties

We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services

Rated 4 out of 5 stars

Property Purchase

Daniel was quick to respond to my queries and emails throughout the process. He facilitated negotiations between myself and seller really well and we reached an agreed price on the property on the same day we started negotiations.

The only negative is that I felt a bit pressured to pay a holding deposit and sign a legally binding exclusivity agreement before my solicitor had been able to review it and I was not comfortable doing either especially because it’s not a legal requirement to make the sale. I would encourage buyers to read any agreement carefully and take legal advice before signing or paying anything.

In the end, the vendor agreed to proceed with the sale without the holding deposit, which I appreciated. The property is now under offer.

October 28, 2026
Unprompted review
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Reply from Springbok Properties

Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services

Rated 4 out of 5 stars

Property Sold

Property is currently sold STC through Springbok. Process fairly quick even though the property market is tough at the moment for sellers! Joe Yale was our negotiator & kept me up to date regarding viewings etc & dealt with the final part of the negotiation well going between 2 buyers who were putting offers in.

October 31, 2026
Unprompted review
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Reply from Springbok Properties

We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services

Rated 5 out of 5 stars

Great communication and customer…

Great communication and customer service (especially out of hours) Matt has done a sterling job!

October 31, 2026
Unprompted review
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Reply from Springbok Properties

Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services

Rated 5 out of 5 stars

I've been so impressed with Springbok…

I've been so impressed with Springbok from start to finish. They are everything you would like in an estate agent but never get. Each person I spoke with was friendly, knowledgeable, positive, enthusiastic and had that sense of humour that is so crucial when building rapport with complete strangers. In particular I would like to thank Hamish who has been so patient with me! Nothing was too much trouble and he never made me feel as though he didn't have the time to talk and explain the sale process. Hamish worked so hard in the latter stage, he was just great! What makes this company stand out from all the rest is that when they say they will call, they call. So thank you to Emily, Chris, Hamish and anyone else who helped me sell my property in record time (I believe it was 57 days). Amazing!!!

October 30, 2026
Unprompted review
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Reply from Springbok Properties

We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services

Rated 4 out of 5 stars

Experience with Springbok

Joe Yale had very good customer service and was always there to help when we needed advice.

October 28, 2026
Unprompted review
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Reply from Springbok Properties

Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services

Rated 5 out of 5 stars

Mine was a case of expecting the worst…

Mine was a case of expecting the worst but getting the best . Joe Yale made mine and my partners purchase easy and straightforward . What felt like could take weeks closed in a couple of days as he was dedicated , swift and explained everything in detail during the process. Thank you. Definitely would recommend.

October 29, 2026
Unprompted review
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Reply from Springbok Properties

Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, don’t hesitate to reach out.
Warm regards, Springbok Customer Services

Rated 5 out of 5 stars

We decide to use springbok properties…

We decide to use springbok properties to sell our property and I must admit it turned out to be a good decision from start to finish they took care of everything we did nothing apart from receive regular updates about viewings and offers the staff were very professional
I would like to give special thanks to Daniel Adern our agent who was friendly and professional for keeping us regularly up to date with everything that was going on don’t normally do reviews but credit where credits due

October 30, 2026
Unprompted review
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Reply from Springbok Properties

We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.
Warm regards, Springbok Customer Services

Rated 5 out of 5 stars

Very fast sale

October 28, 2026
Unprompted review
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Reply from Springbok Properties

Thanks for your feedback! Best regards, Springbok Customer Services

Rated 5 out of 5 stars

Good so far

We haven't finished the process yet, so will update this review at the end of the process, but so far, Matt Hurford has been great to deal with. He has communicated clearly and kept us updated throughout, and he put together a sensible pricing plan that helped market the house effectively. We went under offer in 5 weeks.

October 30, 2026
Unprompted review
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Reply from Springbok Properties

Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services

Rated 5 out of 5 stars

I don't normally leave reviews...but what a team <3

I don't normally leave reviews. Yet I often read them when making decisions about companies, places, and products. I have had such an exceptional experience with Springbrok. After an awful series of events selling a house privately. Dreadful and scaring experiences with two different buyers solicitors, confusing or non-existent communication.

It has been night and day. Emily who's been my point of contact so far has been so on the ball. Always keeping me updated. Always available, friendly kind, organised and professional in a human way.

I've also had the please of working with Marius and Cal at, plus Nicholas and Sara on the solicitors side.

It's very clear the team know exactly what they are doing, work well together and genuinely want the best for you. It's been such a positive experience.

Rapid response time, never left in the dark. Cheery and friendly at all times. Go the extra mile. Yeah 5stars for sure. Would definitely recommend.

October 30, 2026
Unprompted review
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Reply from Springbok Properties

We truly appreciate your thoughtful feedback. It’s wonderful to know you had a positive experience with our service. We’ll pass your comments along to the team, who will be encouraged by your words. Please feel free to reach out if you need any further help.
Warm regards, Springbok Customer Services

Rated 5 out of 5 stars

excellent service provided by ethan and…

excellent service provided by ethan and springbok team

October 30, 2026
Unprompted review
Springbok Properties logo

Reply from Springbok Properties

Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services

Rated 5 out of 5 stars

Dan was extremely easy to work with and…

Dan was extremely easy to work with and made the whole process effortless

October 29, 2026
Unprompted review
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Reply from Springbok Properties

We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services

Rated 5 out of 5 stars

Matt has been brilliant from the start

Matt has been brilliant from the start, keeping updated with feedback, and booking viewings making sure I was available for the viewing appointments. With a very professional attitude he has guided me through the whole process. He his also willing to help and advise for my purchase of a new home for me.
Thankyou Matt for everything you have done, I will be seeking your advice for my next home. Sheena.

October 29, 2026
Unprompted review
Springbok Properties logo

Reply from Springbok Properties

Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services

Rated 5 out of 5 stars

I recently sold a property in the DN10…

I recently sold a property in the DN10 area through Springbok Properties and had a really positive experience. My negotiator, Emily, was fantastic throughout the whole process. She was professional, approachable and always happy to offer clear, helpful advice whenever I needed it. Her support made the experience much smoother, and I really appreciated her help from start to finish. I would happily recommend Springbok Properties to others and would definitely use the firm again in the future.

October 29, 2026
Unprompted review
Springbok Properties logo

Reply from Springbok Properties

We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services

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