Expressoffers Reviews 

1,882
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, professional, and genuinely knowledgeable during all scheduled meetings and initial calls. Consumers truly appreciate the thorough and clear explanations provided throughout the entire process, ensuring that every detail remains easy to understand without ever feeling pressured into making hasty decisions. However, some people mentioned experiencing frustrating communication issues, such as staff being unhelpful over the phone, lacking necessary information, or failing to provide important property details. A few reviewers also noted occasional difficulties involving missed appointments, difficult personal relationships with representatives, and entirely unprofessional service interactions overall.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that team members are consistently friendly, knowledgeable,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Service

Clients share positive opinions on service, expressing appreciation for the helpful guidance, clear... See more

User experience

Users describe satisfaction with the user experience, noting that appointments are conducted on time and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My meeting with Stacey was very successful. She explained everything in detail in a very pleasant way. The interview could not have been improved. I made Stacey aware that I have been diagnosed w... See more

Company replied

Rated 5 out of 5 stars

Express Offers have been brilliant from start to finish, from introductions to getting started through to selling. The service we have received from Ryan Dillon has been outstanding, friendly, helpf... See more

Rated 5 out of 5 stars

Excellent advice, really helpful and answered all my questions. Everything was explained clearly and communicated well. Daniel is very professional and friendly in his manner. Thank you.

Company replied

Rated 5 out of 5 stars

Can’t thank Ryan enough for all the help he has given us to get our property sold. Really genuine guy who actually wants you to get the best for your property rather than a quick sale. Appreciate ever... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(1,882)

238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Now awaiting follow up formal offer.

Amy listened attentively and gave options but understood our position as Executors.
Amy has a friendly manner and she is reliable and efficient ; when the zoom failed Amy immediately agreed to talk on the phone. Follow up was promised from the team by tomorrow.

November 5, 2026
Unprompted review
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Rated 1 out of 5 stars

They sent a letter through the post

They sent a letter through the post. The lady asked out what interest we had, as soon as I said we had interest and some offers she become very rude, said they would only offer a maximum of 80% of what they valued the house at and pretty much cut me off the call. Even though the letter states they would like to make an offer they believe could be worth around our asking price I knew this is just their way of getting my attention but there is no need to be totally rude.

November 4, 2026
Unprompted review
Rated 1 out of 5 stars

Received an unsolicited letter from…

Received an unsolicited letter from this bunch of jokers, indicating they're interested in making a cash offer for my house, which coincidentally roughly reflects the asking price on RM.

Let's just say I would rather eat doggy doo do off a frozen spoon than engage with companies like this.

Most reviews on here are bland, without context, any detail and appear to lack credibility. There are hardly any reviews from vendors who've received this ridiculous pitch, and those that have submitted reviews tell a cautionary tale.

1 star, as zero isn't an option.

Your letter is on it's way back to you in the post.

No 'cut 'n paste' nonsense reply on here required.

November 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service

Max Carter who I spoke to in the first place was very professional and kept me updated, everytime I rang I was able to speak to Max ( or someone) which meant alot as we went after a certain property, which we really appreciate and ended up getting our dream!
Thank you.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent attitude explained everything…

Excellent attitude explained everything and no hard sell.Thanks Daniel

November 2, 2026
Unprompted review
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Reply from Expressoffers

Thank you for your lovely review Mr Trickett. We're delighted Daniel provided such a positive experience, taking the time to explain everything clearly with no pressure. We'll be sure to pass on your kind words to him, he'll be delighted.

Best wishes,

Alice 🏠

Rated 5 out of 5 stars

My opinion as a buyer

Kept me updated on all aspects, always friendly and helpful thanks.

October 30, 2026
Unprompted review
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Reply from Expressoffers

Thank you for your lovely review Mr Kingston. We're delighted to hear that you felt well informed and supported throughout your buying journey. It's great to know our team made the experience a positive one. Thank you again for taking the time to leave you r review, we really appreciate it.

Best wishes,

Anna 🏠

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Rated 5 out of 5 stars

prompt response

prompt response. very useful information. clear communication.

October 28, 2026
Unprompted review
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Reply from Expressoffers

Thank you for your review Harvey. We're delighted you found our communication clear and the information helpful. We really appreciate your feedback and support.

Best wishes,

Isobel 🏠

Rated 5 out of 5 stars

A greater desire to sell

A greater desire to sell. Proactively with urgency.

October 28, 2026
Unprompted review
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Reply from Expressoffers

Thank you for your review Graham..We're pleased you appreciated our proactive approach and commitment to achieving a successful sale. We really appreciate your feedback.

Best wishes,

Alice 🏠

Rated 5 out of 5 stars

Highly recommend Expressoffers

Highly recommend Expressoffers as an Estate Agent. They are friendly, keep you updated throughout and very thorough. 10/10

October 28, 2026
Unprompted review
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Reply from Expressoffers

Thank you so much for your fantastic review William. We're delighted you had such a positive selling experience. It's great to hear that our friendly approach, communication and attention to detail made a difference. Thank you for the recommendation and for choosing us.

Wishing you all the best,

Alice 🏠

Rated 1 out of 5 stars

I found the relationship with Richard…

I found the relationship with Richard difficult. His communication was curt and almost only by text message. Responses from viewers were just forwarded with no context. Viewers turned up at the house and no one there to meet them on two occasions. I was told that Richard had told people who expressed an interested in the house we’re selling that we were desperate to sell and that we’d accept a very low offer.
I would expect better communication, a friendlier style and loyalty to us as your customer. I wouldn’t recommend EA to others wanting to sell. Having said this, we have accepted a low offer due to an unexpected change in circumstances and because the buyers are cash buyers with nothing to sell and hope it will progress to sale before Christmas.

October 27, 2026
Unprompted review
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Reply from Expressoffers

Thank you for your feedback Marcia. We're sorry to hear that your experience fell short of your expectations, particularly regarding communication and the handling of viewings. This is not the level of service we strive to provide, and we take your comments seriously. We are pleased that a sale has now been agreed and sincerely hope everything progresses smoothly through to completion.

We wish you all the very best for the future,

Alice 🏠

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Rated 5 out of 5 stars

Simple to understand

Simple to understand

October 27, 2026
Unprompted review
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Reply from Expressoffers

Thank you for your review Mark. We're delighted you found everything clear and easy to understand. We really appreciate your feedback.

Best wishes,

Isobel 🏠

Rated 1 out of 5 stars

No idea who Luke is and £70 per person…

No idea who Luke is and £70 per person to being identified is very steep. Apparently the norm is £30-£35

October 22, 2026
Unprompted review
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Reply from Expressoffers

Thank you for your feedback Jane. Unfortunately, we’re unable to identify you or the specific interaction from the details provided in your review. We would welcome the opportunity to understand your experience better, so please contact us directly and we’ll be happy to look into this for you.

Best wishes,

Isobel 🏠

Rated 5 out of 5 stars

Finley was knowledgeable professional…

Finley was knowledgeable professional and very easy to deal with.

October 23, 2026
Unprompted review
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Reply from Expressoffers

Thank you for your lovely review Rachel. We're delighted to hear that Finley provided such a knowledgeable and professional service and made the selling process so easy. We'll be sure to pass on your kind feedback.

Best wishes,

Isobel 🏠

Rated 5 out of 5 stars

Professional and credible service

Nik was very professional and personable, calm, structured and credible

October 23, 2026
Unprompted review
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Reply from Expressoffers

Thank you for your review Colin. We're delighted to hear that Nik provided such a professional and personable service. We'll be sure to pass on your kind words.

Best wishes,

Alice 🏠

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Rated 1 out of 5 stars

As expected

As expected! Wrote to us multiple times unsolicited, valuing our property appropriately to reel us in… then offered us 25% less on a time wasting phone call of sheer rudeness! Absurd as noone is going to take that low an offer 🤣 just ridiculous waste of time

October 21, 2026
Unprompted review
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Reply from Expressoffers

We're sorry to hear that your experience wasn't as expected Karen. We offer a range of options to suit different circumstances, all of which are entirely optional with no obligation to proceed. We regret that you felt the communication fell short of expectations, as this is not the standard of service we strive to deliver.

Best wishes,

Isobel 🏠

Rated 5 out of 5 stars

My meeting with Stacey was excellent, professional and caring.

My meeting with Stacey was very successful. She explained everything in detail in a very pleasant way.
The interview could not have been improved.

I made Stacey aware that I have been diagnosed with Parkinson's disease. She was prepared to explain everything very patiently.

October 21, 2026
Unprompted review
Expressoffers logo

Reply from Expressoffers

Thank you so much for your kind review Ceri. We're delighted to hear that Stacey made you feel comfortable and took the time to explain everything so clearly and patiently. Providing a friendly, understanding and supportive service is so important to us. We'll be sure to pass on your lovely feedback to Stacey.

Best wishes,

Isobel 🏠

Rated 5 out of 5 stars

Clear advice

Clear advice, time had obviously been taken to research my property and the options available prior to the call.

October 23, 2026
Unprompted review
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Reply from Expressoffers

Thank you for your review Helen. We're delighted that you appreciated the clear advice and preparation. We always aim to provide a knowledgeable, tailored service, so it's great to hear this was reflected in your experience. We really appreciate your feedback.

Best wishes,

Alice 🏠

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