British Homebuyers Reviews 

646
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and the remarkably fast property sales achieved compared to traditional agents. People note that the dedicated team consistently keeps them well informed throughout every single step of the moving journey. Some reviewers were not happy with occasional slowdowns or solicitor hiccups during the property sale process. A few people also mentioned that things did not always move as quickly as expected due to various external factors. Consumers felt that certain administrative stages required extra patience when coordinating with multiple third parties involved in the transaction.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing immense satisfaction after struggling with... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising certain team members for being... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting that communication was... See more

Response time

Users describe positive interactions with response time, noting that phone calls and queries are answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good communication, I particularly liked the eway dashboard. It's a fast and easy way to keep you updated on progress and notify you of any actions which you need to do. It's also a very handy reposit... See more

Company replied

Rated 5 out of 5 stars

Used British Homebuyers after suffering a very weak service from high street agent over 6+ months. They were flexible with a short term contract and really delivered in every aspect. They found a ca... See more

Company replied

Rated 5 out of 5 stars

We used British Homebuyers to sell out house after bad experiences with two other agents. The level of service was absolutely amazing, and we ended up getting an offer quickly. The whole proc... See more

Company replied

Rated 5 out of 5 stars

Fallon was amazing. She kept in contact with us throughout the process, keeping us updated with any issues, and also keeping in touch with our buyer, as the process was quite long (nothing to do wi... See more

Company replied


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

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No recent history of asking for reviews

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4.7

All reviews

(646)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

First class communication

Brilliant service from start to finish.
Our property had been difficult to sell on the high street but British Homesellers achieved it quickly. Following the sale the ongoing progression was tricky, both due to our sale and purchase. The progressions team were amazing and managed to move things on effectively. A huge thank you particularly to Alex whose communication was first class - he kept me sane through a difficult process.
Many thanks to all that helped

November 3, 2026
Unprompted review
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Reply from British Homebuyers

Thank you so much for your lovely review!

We're delighted to hear that you had such a positive experience with us, especially when things became a little more challenging with both your sale and purchase.

We'll be sure to pass your kind words on to Alex, who will be so pleased to hear how much his support and communication meant to you.

Wishing you all the very best in your new home!

Kind regards,
Fallon & The Team

Rated 1 out of 5 stars

If I could give them a minus review

If I could give them a minus review, I would.

Received another letter from BH again indicating that they had “come across your property on the market at £150,000”, well they are liars, as the house isn't on the market, and even if it was it wouldn't be at such a paltry amount. This might just be a marketing ploy or it may be their total lack of local knowledge either way it’s annoying. Have requested to have my details removed from their database - if I get another from them it’s ICO time. As well i have reported them to the Property Ombudsman and Derbyshire County Council Trading Standards.. If you are selling your property use your local estate agent or at least get a proper valuation

November 1, 2026
Unprompted review
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Reply from British Homebuyers

Dear Andrew Wood,

We’re genuinely sorry that you have received further correspondence, particularly after asking for it to stop.

If your property was not on the market, then the information referenced in the letter was clearly incorrect. This would indicate that marketing information relating to another property was mistakenly matched to your address; it was not a deliberate attempt to mislead you. The £150,000 mentioned in the letter was also not intended to represent a formal valuation of your home.

We take every request to stop correspondence seriously and place the relevant address on our suppression list so that it is excluded from future marketing. Unfortunately, this review does not identify you or the property concerned. We previously requested further information through Trustpilot following your earlier review, but did not receive the details needed to locate the record.

We have requested this information again. Please respond privately through Trustpilot with the address or reference shown on the letter. As soon as we can identify the record, we will ensure it is suppressed and investigate why the incorrect property information was used.

If you have already contacted us directly with the address, please include when and how the request was submitted so that we can trace what happened. If a valid removal request reached us and another letter was subsequently sent, that should not have occurred and we want to investigate it properly.

We apologise for the frustration caused and would genuinely like the opportunity to resolve this.

Kind regards,

The British Homebuyers Team

**Update:** The reviewer has now provided their details privately, allowing us to locate and action their request. We have confirmed directly that the address has been removed from our active marketing records and added to our suppression list to prevent any further correspondence.

We’re sorry for the inconvenience caused and are pleased that this has now been resolved.

Rated 5 out of 5 stars

Clear communication and process was…

Clear communication and process was well explained.

September 30, 2026
Unprompted review
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Reply from British Homebuyers

Hi Jason,

Thank you for your review and I am happy we could help!

Wishing you all the best with everything moving forward

Kind regards,

Alex

Rated 5 out of 5 stars

Good service

Good communication, I particularly liked the eway dashboard. It's a fast and easy way to keep you updated on progress and notify you of any actions which you need to do. It's also a very handy repository of all the documents so if you ever need to go back to check something it's easy to find. The staff were all helpful and friendly and the whole process to a lot less time than I was expecting. Recommended.

September 29, 2026
Unprompted review
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Reply from British Homebuyers

Hi Mike,

Thank you so much for your review and I am so pleased we could help!

Wishing you all the best with everything moving forward

Kind regards,

Alex and the whole team

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Rated 5 out of 5 stars

Alex has been great

Alex has been great. After having issues with high street agents for months we decided to give British Homebuyers a go and we had no issues whatsoever! Would definitely use again if needed and would recommend

October 21, 2026
Unprompted review
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Reply from British Homebuyers

Hi Amy,

Thank you so much for your kind words, we’re so happy we could help you with the sale.

 I was lovely working with you and I wish all the best for you and your family moving forward

 Kind regards,
 Alex & The Team

Rated 5 out of 5 stars

We had a few problems with the buyer…

We had a few problems with the buyer however, they handled the situation very well and professionally and they were very supportive. We had these problems from the beginning of the sale due to their solicitor not corresponding with mine. Also the buyers were awkward

March 1, 2026
Unprompted review
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Reply from British Homebuyers

Hi Mary,

 Thank you for your review and I am happy we could help,

I wish you all the best moving forward,

Kind regards,

Alex and the whole team

Rated 2 out of 5 stars

disappointed ..

The sales speech to get me to sell with them.. CASH buyers waiting! 4 - 6 weeks average completion. 6 months in... 2 viewings from MORTGAGE buyers. 2 online listings.. one on Zoopla one on their site.. not even a for sale sign on my property!! walking away now after wasting 6 months.. only reason i went with them was because they said they complete in weeks & i had a property lined up... that's long been sold now.. will definitely stick to a local high street estate agent now!

October 10, 2026
Unprompted review
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Reply from British Homebuyers

Dear Victoria,

We're genuinely sorry to read about your experience and completely understand your disappointment, particularly given your circumstances and the importance of achieving a quick sale.

While we successfully help the vast majority of our customers secure sales quickly, there are unfortunately occasions when a property proves more challenging than anticipated. Sadly, this appears to have been one of those occasions, and we're very sorry we haven't achieved the result we were both hoping for.

I've personally attempted to contact you today, as I'd really appreciate the opportunity to discuss your experience, better understand your concerns and explain the difficulties we've encountered with your property.

We genuinely care about the service we provide and the results we achieve for our customers. When we fall short of expectations, it's important to us that we acknowledge this and understand what we could have done better.

I hope we can speak shortly.

Kind regards,
William @ British Homebuyers

Rated 5 out of 5 stars

Professional and helpful

The entire experience was handled incredibly professionally. I was always kept up to date as soon as possible and all the staff I had contact with were extremely polite and helpful.

Would 100% recommend to anyone if their services

August 24, 2026
Unprompted review
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Reply from British Homebuyers

Hi Tony,

Thank you so much for your kind  words, we’re so glad that we could help!

Myself and the team wish you all the best moving forwards.

Best wishes,
Rob & The Team

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Rated 5 out of 5 stars

Well what I first need to say is that…the company is brilliant

Well what I first need to say is that the whole experience was brilliant. Our house had been up for sale for over 20months. Local estate agents were not very productive. When I got intouch with home buyers I had a few options. The option I took was sell your house in eight weeks. I thought I got nothing to lose. It was the truth I had more viewings in the first three weeks than I had in months with local estate agents. The whole process was professional. Explained everything clearly very nice staff. I used their solicitor as well had my first offer in July 3 weeks from when we went live. We completed the sale 18th September. Brilliant so don’t worry because it’s all on line the company is absolutely amazing in what they achieved for us Thankyou Mrs d jones

September 18, 2026
Unprompted review
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Reply from British Homebuyers

Hi Mrs Jones,

Thank you so much for your lovely review! We’re so pleased we could help get things moving after such a long time on the market, and it’s wonderful to hear you had such a positive experience with the team.

Wishing you all the very best!

Kind regards,
Fallon & The Team

Rated 4 out of 5 stars

The staff were extremely helpful

The staff were extremely helpful, patient and knowledgeable. They kept us in the loop and regularly phoned to let us know what was happening. One of the progression team, Fallon White, was particularly helpful, contacting Solicitors and the purchaser to keep us up-to-date of progression and explaining the whole process.
Phone calls were returned promptly and no matter how much I contacted her she was always patient and very friendly.
Brenda Griffiths

September 25, 2026
Unprompted review
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Reply from British Homebuyers

Hi Brenda,

It was an absolute pleasure helping you throughout the process. I’m so pleased to hear you felt supported and kept up to date.

Wishing you all the very best in your new home!

 Fallon & The Team

Rated 5 out of 5 stars

Fallon was amazing

Fallon was amazing. She kept in contact with us throughout the process, keeping us updated with any issues, and also keeping in touch with our buyer, as the process was quite long (nothing to do with British Homebuyers).

Apart from a very rocky start with the company - once a buyer had been found, they were very good. We would recommend them to anyone.

September 28, 2026
Unprompted review
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Reply from British Homebuyers

Hi Owen,

Thank you so much for your lovely review! It was a pleasure helping you through the process, and I really appreciate your kind words.

Wishing you all the very best!

Kind regards,
 Fallon & The Team

Rated 5 out of 5 stars

5 Star experience

5 Star experience! Thanks to British Homebuyers for the great experience I received when selling my property. Everyone was very friendly and professional, and updated me each step of the way. If I was going to sell another property in the future, then I would definitely recommend this estate agent.

August 28, 2026
Unprompted review
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Reply from British Homebuyers

Hi Ian,

Thank you for your lovely review and it I am so pleased that we could help.

I wish you all the very best moving forward and hope that our paths cross again in the future!

Kind regards,

Alex

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Rated 4 out of 5 stars

Very good communication throughout.

Very good communication throughout.

August 20, 2026
Unprompted review
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Reply from British Homebuyers

Hi Abigail,

Its great to hear from you, we’re really glad we could help.

All of the team wish you all the best moving forwards.

Kind regards,
Rob & The Team

Rated 5 out of 5 stars

I would recommend British Homebuyers

I would recommend British Homebuyers. We had been with a previous agent and had no viewings in three months. Within a week British homebuyers had secured a viewing AND an offer. They were great at keeping in touch. Just make sure to be careful when going with their recommended solicitors. Do your research. British homebuyers are incredible!

September 4, 2026
Unprompted review
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Reply from British Homebuyers

Thank you so much for your recommendation. We’re delighted that, after three months without a viewing, we were able to secure both a viewing and an offer within just one week, and that you felt well looked after throughout.

We’re sorry to hear you had concerns regarding the recommended solicitors, as we generally receive excellent feedback about their service. We’ll certainly look into what happened in your case.

Thank you again for choosing British Homebuyers, and we wish you all the very best.

Kindest regards,
Molly & The Team

Rated 5 out of 5 stars

Fantastic, quick service

Used British Homebuyers after suffering a very weak service from high street agent over 6+ months. They were flexible with a short term contract and really delivered in every aspect. They found a cash buyer within 10 days! They were professional in every way and were always easy to communicate with and kept us informed every step of the way. Particularly Fallon, Molly and James. We obviously had to do our own viewings but in a way, that's good because you can get a feel from potential buyers.

August 21, 2026
Unprompted review
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Reply from British Homebuyers

Thank you so much for your kind words.

We're delighted to hear that your experience with us was such a positive one.

It was a pleasure helping you with your sale.

We wish you all the very best for the future!

Molly & the team

Rated 5 out of 5 stars

Fabulous Fallon

We had a tricky sale with a buyers delaying and falling through but Fallon was a superstar throughout, helping my chase, converse back and forth and push for it to all complete. Thanks soo much Fallon and team!

July 3, 2026
Unprompted review
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Reply from British Homebuyers

Hi James,

Thank you so much for your kind words, we’re so glad we could help!

 Myself & the team wish you all the best moving forward.

 Kind regards,
 Fallon & The Team

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Rated 5 out of 5 stars

I had a fantastic experience…

I had a fantastic experience purchasing…
I had a fantastic experience purchasing my home through British Homesellers, largely thanks to Fallon's exceptional support. She was professional, responsive, and always ready to help, making the entire process smooth and stress-free. I'm truly grateful for her dedication and would highly recommend both Fallon and the agency to anyone buying or selling a property. Thank you for the outstanding service!

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend!

Excellent service from start to finish. I was kept in the loop at all times, particularly towards the end of the transaction where timelines started to get a bit tricky. Alex did a great job at managing the buyers as well who were pretty tricky! Better than both of the high street agents I’d previously listed with who got me no viewings at all.

August 11, 2026
Unprompted review
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Reply from British Homebuyers

Thank you so much for your kind words, we’re really glad that we could help!

 I wish you all the best with everything moving forwards.

 Kind regards,
 Alex & The Team

Rated 5 out of 5 stars

I would like to say that British…

I would like to say that British homebuyers was first class for service and being informed all the way

July 3, 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Hi Andrea,

Thank you so much for your kind words, we’re really glad we could help!

Myself and the team wish you all the best moving forwards.

Kind regards,
Rob & The Team

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