Good Move Reviews 

1,371
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient service, noting that representatives provide clear guidance and keep communication smooth throughout the entire property transaction. Consumers also deeply appreciate the fast response times, professional support, and dedication shown when handling property sales and purchases. Some reviewers were not happy with the valuation process, mentioning that initial estimates dropped significantly after surveys or that properties sometimes took longer than expected to sell. A few people also felt that initial interactions felt rather cold and that communication could occasionally be improved in specific situations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that consumer interactions are characterized by... See more

Service

Consumers find service to be positive, highlighting efficient communication, helpful advice, and smooth... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting that the team is professional,... See more

User experience

Clients share positive opinions on user experience, highlighting relaxed, helpful conversations with... See more

Response time

Customers consistently note positive experiences with response time, highlighting that emails are answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone knows selling a house can be one of the most stressful of times. Goodmove appointed Zoe as a liaison between all parties involved in the sale. She kept in constant contact, updating me regula... See more

Rated 5 out of 5 stars

I want to say a massive thank you to Gary for spending real quality time with me today. He was completely honest, transparent and open about the process. It was a very relaxed conversation with no... See more

Rated 5 out of 5 stars

If your finance add up I would definitely recommend this company. Their valuations are lower than market value. We used the estate agent aspect. The customer service was excellent with a big shout out... See more

Company replied

Rated 5 out of 5 stars

We did not need to use GoodMove in the end, but it was great knowing that this option was available in case we needed it. Marcus was really helpful, explained the process clearly and gave us a written... See more


Company details

  1. Property Investment
  2. also in
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 62% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,371)

234 reviews in the last 12 months

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Rated 5 out of 5 stars

A kind approach to a difficult process

In this world where everyone is out to make something for themselves and noone helps anyone Greg has absolutely made my day and restored my faith in humanity by talking me through various options - and more besides. Kind and sensitive he understood my position and instead of being pushy and sale manlike he has discussed my needs. That's hugely valuable and priceless.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot fault Good Move at all.

I contacted Good Move to sell my house quickly. They gave me an initial valuation, but I did expect this valuation to go down as they had not viewed the property. After the surveyor visited the property Good Move declined to purchase the house as it needed too much work done to it. They then offered to sell the house online with Rightmove and Zoopla, at no cost to myself. It had a few interests but no offer therefore after a month I decided to go with a local estate agent. I must stress that throughout this time the staff at Good Move (Greg and Sophie) were nothing but hard working, courteous and professional. Each email was answered swiftly and I was kept informed of every visit to the property. I would recommend Good Move to anyone wanting a quick sale. But also to read the information on their website, as the chances are that the valuation of the house will decline after they see the property.

October 30, 2026
Unprompted review
Rated 5 out of 5 stars

Worked hard for us. Very happy

My mum had 2 last minute lost sales and we finally turned to Good Move despondent. They completely turned that around, got the house on the market, sold and worked hard to get the sale through as quickly as possible.
I did my research as heard there were scam companies, and Good Move was the company we went for and they proved themselves for us.
What an amazing job.
Thank you so much guys. Outstanding job. A****

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very thankful!

I would like to express our grateful thanks to Zoe and her team at Goodmove. We have had a long and complicated buying process through which our solicitors have been less than communicative, but Zoe has been more than helpful through every stage and has keep us informed and understanding each stage of the process. We have completed today, and can happily recommend Goodmove to anyone else.

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

What a refreshing experience

What a refreshing experience! Greg at Goodmove provided genuinely honest, transparent and straightforward advice. It's rare to come across someone who is so open and willing to give you an honest perspective without any pressure or sales pitch.

Really appreciated his professionalism and refreshing approach. Thank you, Greg - highly recommended!

October 26, 2026
Rated 5 out of 5 stars

Everyone knows selling a house can be…

Everyone knows selling a house can be one of the most stressful of times. Goodmove appointed Zoe as a liaison between all parties involved in the sale. She kept in constant contact, updating me regularly and answering any queries I had quickly. The price you accept for your property is what you receive, no hidden extras. I would highly recommend Goodmove. Everything was completed in approximately 7 weeks. Thanks again Goodmove and especially Zoe.

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from offers to completion

I purchased a house through Good Move. From putting in offers to completion, there was always someone at Good Move ready to help. I viewed the property multiple times - even after my offer was accepted- and there was never an issue to do so. Zoe in the after sales team is on point and kept the ball rolling, answering queries from me, the seller and both sets of solicitors. Brilliant.

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Marcus was very understanding when we…

Marcus was very understanding when we had to cancel our agreement. I and my wife were planning to move back to Japan on December 8th. However, she broke her hip last Friday and will not be able to take a long haul flight for at least three months.
I hope to use Good Move next year when my wife is feeling much better. Thank you, Marcus .

October 21, 2026
Rated 5 out of 5 stars

Very professional

I didn't go ahead with their offer to buy my house but I had an excellent experience dealing with Ryan who was extremely helpful. Goodmove seem to be the one serious house buying company and they understand the market in the North of England. They offered me 70% of the market value which is probably fair given the type and location of the property.

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Good process with a number of…

Good process with a number of challenges as you would expect
The best part of my experience was Marcus Edgey. He was available on WhatsApp with an immediate response to every question and he was the main reason I completed a process that I could easily have otherwise abandoned
I hope his boss sees this and gives him a serious pay rise

October 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, achieved exactly what they promised. Good communication maintained throughout the entire process. Very efficient team. Highly recommend to anyone struggling to sell their property.

October 16, 2026
Unprompted review

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