Shop Novara Reviews 

Ordered a wok pan through their facebook ad on the 26th of June. Received an email on the 2nd of July telling me that my address was not within their delivery coverage area. Asked for refund, ever since they keep saying "soon the refund will be confirmed". Been over 3 weeks, still no sign of refund. I think they are a SCAM

I ordered a knife sharpener, not realizing that it included a subscription to buy more parts. I immediately tried to cancel the subscription before I even received the first item and I was unable to do so. I wrote several letters to their tech support and got a template response. I live in Germany and under German law I am allowed to cancel any time within 14 days. I canceled the very next day. Yet they continue to try to charge my credit card.

Inferior product. Not at all as advertised. Not a non stick surface. Failure. DO NOT BUY.

Ordered a 28cm pan. It's actually a 26cm pan when measured the way most other manufacturers measure their pans, by inside diameter. But in any case, when the smaller than expected pan arrived, the handle was wrong for the pan, with a smaller pitch than required. I contacted Novara and they eventually sent exactly the same size as a replacement. Every time I contact Novara I get a different person, and none of them seem to have read previous emails. I am still waiting for them to "investigate" the problem, meanwhile I can't use my too small pan at all. I really can't recommend buying from this company

AVOID!!

Non stick failed after several months and literally peeled off. When I flagged to customer service, they told me that the reason the non stick had peeled was due to misuse! They were willing to accept no liability whatsoever for the state of the pan.

This pan is significantly cheaper than alternatives for a reason, because it’s awful and the customer service is dreadful.

Do yourself a favour and avoid this product. It’s a con.

Outstanding performance sleek and sexy. Just bought a pan too and it’s rad!

DO NOT I REPEAT DO NOT PURCHASE…
DO NOT I REPEAT DO NOT PURCHASE ANYTHING FORM THIS WEBSITE THERE A SCAM!!!!

Pan failed (non stick coating started to peel off) after 8 months of use. Followed their initial use instructions and usage instructions to the letter. Raised this with the company and were told it was not covered by warranty. Lifetime warranty is not what it says it is. Annoyed with myself for falling for the ads and decent website. Do not buy a pan from them, not the quality I would expect for the price. Customer service very generic.

DO NOT I REPEAT DO NOT PURCHASE ANYTHING FORM THIS WEBSITE THERE A SCAM!!!!

Novara knife sharpener… Do not buy this product it’s dangerous, the knife falls off the magnetic block, in addition the 60 day return guarantee is only applicable if the product is unused, it’s a scam!!!

The pans are great. Part of my order got lost in shipping. Joel helped me get that sorted out and sent me the missing items. So far I really like them. Easy to clean and heat up quickly, which I like. Definitely recommend them.

My order arrive on different days, customer service tracked the order and informed me of progress.
The pans are absolutely amazing!

It started out alittle Grey area but was cleared up quickly and received product. Quality and condition of the product is outstanding. Richard Hearold

I ordered a knife sharpener from Novara-shop.com. It said tracked delivery. I was sent an email confirming the order and a tracking number which when tapped took me through to Novara’s website which continually over the next 6 days said that the item was ready, no more. I also received a email from Evri saying that they were expecting a parcel from Cup01. As I hadn’t ordered anything else I assumed it was for the knife sharpener from Novara. Apart from emails trying to sell me more of their products I received no more updates from either Novara or Evri. Each time I checked on the Evri app it said they were expecting the parcel and no suggestion of an actual delivery date. Lunchtime today it was delivered by ROYAL MAIL. I’d planned to meet friends for lunch today, luckily it was cancelled this morning so I was at home. The product itself appears to be exactly what I was expecting and good quality, time will tell.
I’ve been online and looked for a connection between Novara and Cup01 and I’m told they are connected. Go on the search engine we all know, G***le, and type in Novara and Cup01 it makes interesting reading. I won’t mention it here, but it’s definitely worth looking at if you’re thinking of buying from Novara.
My point is why the Evri email if Royal Mail delivered it? Also if they say tracked delivery then a single confirmation email and one from a courier which has nothing to do the company that actually does the delivery doesn’t constitute tracked.
I would like to give more stars because the product seems good, but the lack of information and the whole delivery process was so confusing, strange and uninformative I very much doubt I’ll buy from the company again, whoever they are.

I ordered 3 sets of knife sharpener & only 2 arrived. Both Samantha & Joel were extremely helpful & Joel organised sending me the missing third set. Both were extremely polite& helpful

Absolutely shocking, pans are not none stick, and when you try to hold them to their, buy with confidence 60 day money back guarantee, it’s only if it’s still in the packaging.
STAY WELL AWAY!!!!!!!

My pan and lid arrived on time with good updates on dispatch and delivery. However I am disappointed in the product. Save your money as even though this is a cheaper version than the more Hexiclad branded ones it is still not worth it. The reason is even after I followed the instructions to season the pan before first use I attempted to do a basic omelette which turned out to be scrambled eggs. The omelette stuck to the pan so bad I had to scape it off even after using oil. My first stir fry was no better as the pan started to burn at the edges of the stir fry and contents started to stick in places. I bought this as a tester to see what the rave was about. I was better off with my old non stick pan which cost only £10 and lasted 3 years. I suspect the more expensive branded versions are just the same as they utilise identical tech but are probably better quality but I’m now not convinced of the hype. Yes I can cook and I enjoy it. The pan looks good quality but in terms of its durability the non stick element was not very good which was the reason for my purchase. Very disappointed with it,

It was an easy process to order this item. I would like to know how many passes I need to do on my knives s all. I have only used it once but I don’t think I did it long enough or used the right pressure. Just a learn experience I guess. But it is very easy to use.

Definitely does not do what it says on the tin - omelette sticks! Very poor and wish I hadn’t bought it. Also lid not a really close fit. Avoid.

Fraudulent practice. Website full of lies about quality, warranty and returns. Bought pans (that you have to screw together) and knives. Quality very poor, not as advertised. I demanded a full refund and was told to ship them at my expense to address in the US where they do not even seem to have a building and my request will be "considered"! Nothing has been used, all goods as received. I have never experienced such dishonesty, such poor behaviour. This is fraud.