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Handle on pan keeps coming loose not as non stick as advertised would not buy again

I bought a frying pan from this company in April and from the start everything was sticking to it I did everything to prepare the pan correctly repeating this step several times as instructed by Novara customer services
They will not give a refund unless the pan is unused within 60 days !!!
They are selling a product that does not meet its description do not buy from this company under any circumstances

Have not received the order I placed a month ago. Seems the website has disappeared, no customer service to contact, as the email bounced back. Left out of pocket with nothing to show for it. Very unhappy

Hi Iam sorry to say that this company is fake selling cheap products that go rusty and the rust get in your food and poisoning you this company is misleading making you think you’re getting quality but on the other hand you’re just getting a lot of rusty metal and it’s also very expensive making you think you’re getting a discount. It’s nothing like the real thing, hexclad is the best, shame on you NOVARA

I purchased a knife and knife sharpener. I am pleased with both products. I have used the sharpener on my previously owned knives and it works well.

Happy with the service and quality of the product. However, I purchased this pan with the hope of need to use less oil during cooking. Unfortunately, applying this approach does cause some foods to stick. That said, the pan cleans easily so, it's no great shakes. Still getting used to cooking at lower heat, as I'm used to cooking at high temps.

I spoke with Samantha today regarding some ideas I had about Novara products, she was lovely, if you are looking for great cookware look no further, Novara is just that, great cookware.

This is a scam, DO NOT USE

Bought one of their pure clad pans, Nov 2025. Apparently completely normal that the surface is coming off within 6 months of owning it. We have another pan that is 6 years old and is fine. What’s even better is when customer support get patronising to you about how to look after pans. They will not fulfil their lifetime warranty either. It is essentially a scam.

Pan was sticking form the first use. Follwed the instructions lightly oiling etc but made no difference.
Customer service no help as they just keep repeating that it gets better with use. They also said sticking was not a manufacturing defect and is not covered by the lifetime warenty. Would never buy this useless pan.

SCAM SCAM SCAM. Stay away. Pans are crap. They are not non stick and they warp so can use on induction.
Disgusting after service.
STAY AWAY FROM THIS SCAM COMPANY

Love my new pan, will definitely be buying more of these. The website was easy to navigate and once purchased was kept up to date on dispatch and delivery. Would recommend. Bought and have been using for about a month now, to really use it before writing my review.

I bought a Novara pan around 8 months ago expecting it to be a durable, long-lasting product, particularly given the way it is marketed and the warranty offered.

Unfortunately, despite careful domestic use, the non-stick coating has started to peel away in multiple areas. I have not used abrasive utensils, and the pan has only been cleaned by hand or in the dishwasher on a 50°C cycle.

When I contacted customer service, I was told that the pattern was consistent with coating breakdown over time and regular use, rather than a manufacturing fault. I found this extremely disappointing. If a pan’s non-stick coating can fail after only 8 months of normal careful use, I do not see how the product can reasonably be considered durable or how the warranty provides meaningful protection.

I had hoped this was simply a faulty pan and that the issue would be resolved with a replacement or refund. Instead, the response left me feeling that premature coating failure is being treated as acceptable wear and tear.

Based on my experience, I would not buy from Novara again.

Postage unfortunately does not provide any updates, two purchases and both arrived unannounced! Products well packaged and in great condition. Hybrid & wok pans both are fabulous and proved to be great additions and performance outstanding.

I am a little disappointed about how much time it took to get a good edge. I thought it would be faster. I will have to spend more time, to get the edge I want....Delivery was a little slow

I ordered the knife sharpening system. The original order was delivered to the wrong address by Intelcom, which refused to cooperate and confirm the botched delivery. In the end Novara sent me a new set for free and it works great. Effective follow through with the delivery problem and an excellent product. Very satisfied!

My order came promptly and the pan has performed very well after seasoning cooking beautifully.

AVOID AT ALL COSTS. RUBBISH PANS
As per so many reviews I have now seen. Hindsight would be a great thing.
These pans are rubbish.
They are not non stick, They do not do refunds and they just refuse to accept that there is a problem with their product.
The website says 60 day money back guarantee, but only if you dont open the box or use it, so how are you meant to know they are rubbish.
AVOID AT ALL COSTS

I'd give 0 stars if possible - don't give up on the refund though (see bottom of review)

Ignore the claims on the website. This is not a pan that gives 'effortless release'. I followed all of the advice and guidance with the pan. It just doesn't work as described. Reached out for support and got replies but basically gaslighting me saying I'm not using it right and refusing a refund.

There's also something very shady about the 'customer reviews'. I reverse image searched 'Pete Dickson' and google came up with 6 different names associated with that photo

Pro tip: If you get the cold shoulder, contact your bank as they can sort refund if it's within 100 days of delivery. Dispute the transaction. Make sure you've given the company adequate opportunity to sort the problem and if they continually refuse, speak to your bank.

The pan looks great and has good build quality but the non stick properties of this pan are the worst I have ever seen. Even with correct seasoning and well oiled this holds onto everything it touches. By far the worst pan I have ever purchased. Don’t waste your money, go with the other trusted brand that offers a lifetime guarantee rather than 60 days. This pan will only get used for seeing meat it’s not good for anything else.