Prior to speaking Elaine P. my experience was horrible. I have been trying to get my ledger fixed for over two years and no one has been able to do so. I was given the runaround no one stayed in conta... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like that the process is always easy. It is simple to navigate through the steps. Staff is always available to answer questions if needed in a timely manner. I enjoy working with Darwin Homes great... See more
Company replied
Quick responses but a bit disappointed since I've been here for 3 years already, never once paid late, few maintenance requests, yet I had to send in new paperwork, bank statements to remove someone f... See more
Company replied
Well up until recently all was good. Rented this home for 2 yrs. Now we only wanted to sign for 6 months and although we had to wait until 2 days for response prior to signing. Since we signed it’s be... See more
Company replied
Company details
- #11 of 12 best companies in Property Management Company
- #2 of 2 best companies in Real Estate Rental Agency
Information provided by various external sources
Darwin Homes Property management that works better for everyone: Owners, Residents and Vendors. Our locally based property managers and proprietary tech deliver peace of mind, transparency and responsiveness. We're evolving the property management one home at a time.
Contact info
500 E 4th Street, 78701, Austin, United States
- 5128724900
- partnerships@darwinhomes.com
- darwinhomes.com
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stay Away!
Stay as far away from this property management company as possible. As renters, they blamed us for screws falling out of drawers and charged us for fixing it when screws falling out are listed as wear and tear. Under the Arizona Residential Landlord and Tenant Act, landlords are responsible for maintaining the property and cannot charge for "ordinary wear and tear". This means deterioration expected from everyday living. On top of that, they have failed to fix A/C issues in Arizona, with average temperature in the house being 85-90 Degrees or more, and we are going on 14 days now. They gave us a promise to reimburse us for two portable a/c units, which can cool two rooms, but still leaves the rest of the house hot. They basically have to be moved from bedrooms to offices everyday as we work from home. This was supposed to be a temporary fix, and its been 10 days since with no resolution. There is no way to contact them via phone and everything has to go through email. Just stay away, it's not worth the hassle.
July 20, 2026
Unprompted review
Nothing but failure from day one
Nothing but failure from day one. Application processors can't perform simple math. Inspectors lie about home condition. 25 different people involved in leasing, and none of them know anything. Any maintenance request goes through 15 layers before anything happens. Calling maintenance goes to some call center in India. Moved into home, day one, refrigerator didn't work, dishwasher full of mold. Took over a week to get replaced. One month in, AC stopped working. Currently 18 days in...no repairs made. Will be involving a Lawyer.
July 18, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi Harold,
We're very sorry to hear about your experience, and we appreciate you bringing these concerns to our attention.
We've shared your feedback with our leadership team so they can investigate the issues you've raised and work toward resolving them as quickly as possible.
– The Darwin Homes Team
Satisfied resident
Darwin Homes has been great to my family and I. They are quick and prompt to attend to our needs. Any issues are always resolved. Thank you
July 16, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi Tia,
Thank you for taking the time to leave us a review! We're so glad to hear that you and your family have had a positive experience with Darwin Homes.
Providing prompt service and resolving issues quickly is what we strive for, and we're happy to know our team has been able to meet your expectations. We truly appreciate your kind words!
- The Darwin Homes Team
Lizette is an exceptional service…
Lizette is an exceptional service representative and one that pays attention to too. To detail and most important goes out of her way to resolve issues.
July 14, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi M C,
Thank you for your kind review!
We're thrilled to hear that Lizette provided such exceptional service. We appreciate you taking the time to recognize her, and we'll be sure to share your feedback.
- The Darwin Homes Team
Good attendance
July 11, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi Michael,
Thank you for your review! We're so happy to know you had a positive experience, and we appreciate you taking the time to share your feedback.
- The Darwin Homes Team
BE VERY AWARE OF RENING FROM DARWIN…
BE VERY AWARE OF RENING FROM DARWIN HOMES!! This ia rental management company that you do not want to deal with. They will take over a property without inspecting it and then charge you for damages saying they are "above normal wear and tear" so the homeonwer or their company gets repairs done at the preiouse tenants expense. They have bad reviews and unsettled claims with the Better Business Bureau and there is nothing you can do but pay them.
I WOULD STAY FAR AWAY FROM THEM WHEN CONSIDERING RENTING!!
July 1, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi Sandi,
We're sorry to hear you were disappointed with your experience. We understand how frustrating it can be to disagree with move-out charges. Our goal is to complete a thorough evaluation of each home and assess damages based on the condition documented before and after a tenancy.
If you haven't already, please reach out to our Support team so we can review your concerns with you.
- The Darwin Homes Team
shitty communication is just got here…
shitty communication is just got here today and there was somebody's pee in the toilet and pubes in the shower
July 3, 2026
Reply from Darwin Homes Property Management
Hi Kyle,
We're sorry to hear your home was not in the condition you expected at move-in. We understand how disappointing that must have been. Please contact our Support team if you haven't already, so we can review your concerns and work toward a resolution.
- The Darwin Homes Team
Very good comunication
Very good comunication. Great way to help customers with different options!!!
July 10, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi Kennison,
Thank you for your review! It's great to hear you had a positive experience with our team and appreciated the support options.
- The Darwin Homes Team
Reply from Darwin Homes Property Management
Hi Marianette,
Thank you for your review! We're so happy to hear you had a positive experience with our team, and we truly appreciate you sharing your feedback.
The Darwin Homes Team
I originally gave my Notice to Vacate…
I originally gave my Notice to Vacate but my circumstances changed
You were more than willing to renew lease which I am grateful for
July 7, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi Kathleen,
Thank you for your review! We're glad we were able to assist with your lease renewal and appreciate you taking the time to share your experience.
- The Darwin Homes Team
Reply from Darwin Homes Property Management
Hi Veronica,
Thank you for your review! We're happy to hear the process was fast and easy, and that our team responded quickly throughout your experience.
- The Darwin Homes Team
Very confusing process different info…
Very confusing process different info from different people!
July 8, 2026
Reply from Darwin Homes Property Management
Hi James,
We're sorry to hear your experience did not meet your expectations. We understand how frustrating it can be to receive inconsistent information. Your feedback is appreciated and will help us continue improving our communication.
- The Darwin Homes Team
Wow what a very easy process!!
July 9, 2026
Reply from Darwin Homes Property Management
Hi Socquies,
Thank you for your review! We're happy to hear the process was easy and appreciate you taking the time to share your experience.
- The Darwin Homes Team
I hope someone reads this and sends…
I hope someone reads this and sends help.--- We live in Summerville, South Carolina, and have rented the house we are currently in for four years, Darwin is the 3rd property managment company, and has been terrible to us since we signed our lease. Our AC has been broken since June 5th, when we put the work order in. It is now July 8th, and our AC is still broken. They have not credited us back for both portable AC units we have had to purchase as well. I have reached out to multiple departments within this company and the maintenance dept, And it is beyond clear that nobody cares to help. We have been under a heat advisory and the inside temp in the house is up to 99 degrees. Please, for yours and your pets own safety and wellbeing, DONOT rent from these people.
June 5, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi Angela,
We're very sorry to hear about your experience and understand how difficult it is to be without air conditioning, especially during extreme heat. We appreciate you sharing your feedback.
I received an update from our Maintenance team that the repair has been approved and the work is scheduled to be completed tomorrow. I was also able to confirm that the reimbursement has been processed.
Thank you for your patience while this is being addressed.
- The Darwin Homes Team
Great job nice and easy
July 7, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi Maurice!
Thank you for your review! We're happy to hear the process was easy and appreciate you taking the time to share your feedback.
- The Darwin Homes Team
Do not rent from this company
This company is unresponsive and will give you the runaround for weeks after you make a maintenance request. We have been in our house for almost two weeks now with absolutely no access to cold running water—a basic habitability violation—and yet our urgent requests sit completely ignored in their bureaucratic system.
To make matters worse, they are quick to charge mandatory monthly fees for services they don't actually deliver. We are forced to pay a 'smart home fee' but were only given a basic keypad deadbolt, and we pay hefty monthly fees for pool and yard maintenance while getting the runaround on actual upkeep. Darwin Homes is an automated corporate machine that is incredibly efficient at collecting your money, but completely useless when it comes to maintaining a livable home. Renters beware
July 7, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi Brett,
We're sorry to hear your experience has not met your expectations. We understand how concerning it is to experience issues with your home's water supply and appreciate you bringing these concerns to our attention. We have escalated this matter to our Maintenance leadership team so they can assist with identifying the issue and working toward a resolution.
If you have any additional concerns, please continue to work with our Support team so we can assist you further.
- The Darwin Homes Team
I still have yet to have my maintenance…
I still have yet to have my maintenance requests fulfilled.
May 27, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi Ninfa,
We're sorry to hear your maintenance request has not yet been completed. We understand how frustrating delays can be and appreciate your feedback. We have escalated the remaining maintenance request to our leadership team to help obtain the necessary approval and expedite completion. If your concerns remain unresolved, please reach out to our Support team so we can review your request further.
- The Darwin Homes Team
Currently about to take legal action…
Currently about to take legal action against these scammers!!!!! STAY FAR AWAY THEY HAVE NO INTEGRITY THEY STEAL AND LIE ESPECIALLY SHANNON AND KAYE WHO ARE SUPPOSED TO BE MANGERS THEY DO THE SAME THING TO EVERYONE WITH DEPOSIT AND THINK THAT THEY CAN CONTINUE TO SCAM NOT US!!!
May 5, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi there,
We're sorry to hear you were frustrated with your experience. We understand how stressful delays involving a security deposit can be. Our team has been working to resolve this matter with you, but if you have any remaining questions, please continue working with our Support team so we can assist you.
- The Darwin Homes Team
Burning Up!
I am a current tenant and my AC has been down since 6/9/2026. My family and I have had to stay in hotels because the Alabama heat is very dangerous. There is a heat advisory as I type this. We have asked for compensation for our hotel stay with no response. I really feel there should be some compensation. Right now it’s 90 degrees downstairs and 95 degrees upstairs. This has been a terrible experience.
June 9, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi Kertrissa,
We're very sorry to hear about your experience and understand how difficult it is to be without air conditioning during extreme temperatures. We appreciate you bringing your continued concerns to our attention, and we see that a repair work order was scheduled on July 1.
If the issue has not been resolved or if you still need assistance, please reach out to our support team or to Lessen directly so we can review the current status and next steps with you.
- The Darwin Homes Team
Jaylene was most helpful
Jaylene was most helpful and answered my questions.
provided the infoprmation I was requesting.
Steve
June 29, 2026
Unprompted review
Reply from Darwin Homes Property Management
Hi Steve,
Thank you for your review! We're glad to hear Jaylene was able to answer your questions and provide the information you needed. We appreciate you taking the time to share your experience.
- The Darwin Homes Team
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