Belong Reviews 

0/10 Do not recommend.

My experience with this property management company was extremely disappointing. We paid the application fees, only to be denied based on credit and income requirements that were never made clear upfront. It felt like the qualifications were so unrealistic that it made me question whether applicants ever had a fair chance. We left feeling like we had simply paid application fees for nothing and felt like it was a scam.

To make matters worse, the property was advertised as available for immediate move-in, but when we viewed it, repairs still needed to be completed and some of the previous tenant’s belongings were still inside the home. It was clearly not move-in ready.

I understand that property owners have the right to set screening criteria, but those requirements should be clearly disclosed before people spend money on non-refundable application fees. Being transparent about qualifications and ensuring a property is actually ready before advertising it as available would save prospective tenants time, money, and frustration.

The whole experience was amazing they walked me through the steps and made sure to clearly communicate where I was at in the process which helped ease my anxiety would highly recommend everyone on the belong team!!!

Belong Home has been absolutely wonderful to work with. They bring a level of care and professionalism that is hard to find these days. Whenever something comes up, they are always willing to go above and beyond to find a solution and ensure a smooth experience. Their customer service is top-notch, and I truly appreciate their dedication.

It was nice speaking with Juan. Hope we will join your vendor network soon.

Great! This is the best experience

It was very easy and they were very helpful! They were quick with their responses and reliable.

George is always helpful and follows up on issues so that there is a resolution.

The process was easy and seamless. Samuel was friendly, polite, and efficient

My Leasing Advisor Leslie Villasis Mayuri was Magnificent! I applied for multiple hones, the first home already had a lease in progress, owner declined on tgec2nd, and she was able to get me scheduled 1st to tour on the 3rd - which happened to be the best of them all. Excellent customer service, patient, great at communicating, and a really nice person. Will refer everyone to her and Belong Homes.

Fast and painless process with helpful and happy people to help!

So easy and great!

This review serves as a warning to future tenants renting with Belong. Don’t be fooled by their high overall rating - you will notice a vast majority of their 5-star reviews are heavily prompted "by invite," while organic reviews from actual users are overwhelmingly negative.

I just ended a 3.5-year tenancy with Belong. While we experienced some of the frustrating communication issues echoed by other users, our day-to-day experience was relatively fine. However, their move-out billing practices are predatory, deceitful, and completely non-compliant with the law.

Belong unlawfully withheld $852.94 from our security deposit for routine turnover cleaning, explicitly violating Washington State law (RCW 59.18.280), which protects tenants from being billed for ordinary wear and tear. They charged us $406.06 for a “Pre-Listing Deep Clean” and $446.88 for “Carpet Steam Cleaning.” These flat fees were explicitly categorized in our portal under the corporate label of "Vacancy Reduction." They are unlawfully forcing departing tenants to pay for standard market-prep procedures that they openly advertise on their website as their baseline standard for all properties. Included with these charges is a bogus $170 “Project Management” fee, an administrative overhead cost that is entirely illegal to pass onto a tenant's deposit.

Furthermore, Belong completely breached Section 4 of our signed lease by missing their contractually binding 21-day deposit return deadline. When challenged on the timeline and their lack of a physical basis for the charges, their team went into damage control. They retroactively fabricated claims of "heavy use and soiling” on the carpets, and grime on baseboards and behind appliances. This completely contradicts their own portal's initial inspection report, which explicitly noted the carpets simply "show signs of use and need to be refreshed." It also directly contradicts their own representative's written admission to us that we left the home in "great shape." We have all the screenshots and email receipts.

To cover their tracks, Belong's representative claimed they mailed an itemized statement to our forwarding address, yet they could provide no tracking number or proof of the date it was sent. Two weeks have passed since, and we have received absolutely nothing in the mail. There are zero photos or documentation of these alleged damages, but regardless, they missed their contractual deadline and automatically forfeited their right to any deductions.

Prospective renters and homeowners should also know that despite their corporate website claiming "Belong follows all local laws," we confirmed they operated this residence as an unregistered rental unit for our entire 3.5-year tenancy, completely bypassing Seattle's Rental Registration and Inspection Ordinance (RRIO) requirements.

This illegal practice of offsetting standard business operations using a tenant’s security deposit is a tale as old as time, and Belong is no exception. Companies like this bank on tenants not knowing their rights or being too intimidated to fight back.

After giving them ample opportunity to waive these unauthorized charges, Belong initiated a partial refund, still withholding the disputed fees. We have rejected this as a final settlement and are moving forward with a formal claim in King County Small Claims Court for double statutory damages, court costs, and service fees due to their willful disregard of state landlord-tenant law and their own binding contracts.

Save yourself the massive headache and avoid this platform at all costs.

Alan was attentive to our situation and helped get our new air conditioner installed in a timely manner.

UPDATE — Responding to Belong's Public Deception
Belong’s public response from Tami Silks, VIP Member Relations Lead from the Office of the CEO, is a calculated attempt to gaslight a consumer and rewrite a documented paper trail. Let the official record and physical evidence speak for itself:
1. The "Abandonment & Contract Closure" Lie:
Tami claims Belong did not abandon my home and that "no one has closed your file." This is patently false. On June 12, 2026, Tami Silks herself emailed me explicitly stating that Belong was "ending our business relationship and transitioning management back to you." Furthermore, on June 11, 2026, an independent, licensed property manager inspected the unit and confirmed that Belong had entirely abandoned the property—leaving zero keys, zero access devices, and no functioning lockbox.
2. The "Time-Stamped Photographs" Deception:
Tami claims her team provided time-stamped photos of my access devices. What she fails to mention is that the only photo Belong ever sent showing my building key fob tracked it inside an unidentified stranger’s private residence. When I formally demanded a single, verified photo of all my physical access devices together at the property, Belong completely ignored the request for weeks because they do not have them.
3. The "Access and Lockbox" Failure:
Tami boasts about "well-documented efforts to coordinate property access." Four independent witnesses can testify under oath that lockbox code 1977—the official code provided by Belong—failed to open the lockboxes on-site. Both boxes were entirely empty. Belong lost my property keys months ago and is using a circular stall tactic—demanding my physical mailing address over and over to "return items" they have already lost—just to avoid paying for the lock replacement.
4. The "$1,000 Improvement" Fraud:
Tami claims there are "misunderstandings" regarding maintenance. There is no misunderstanding. Belong billed me a $1,000 home improvement invoice for a professional painting job. An independent PM inspection proved the walls remain filthy and untouched. Billing a homeowner for uncompleted, nonexistent work is a severe regulatory violation.
5. Systemic Operational Dysfunction:
What Belong will not admit publicly is the agonizing reality of dealing with their operation. Every single attempt to resolve this requires spending 1 to 2 hours on hold just to reach frontline customer service reps who are just as clueless, script-bound, and unhelpful as the assigned Property Manager, who completely ignored my property while unilaterally tanking my rental listing price 5 times in 6 weeks without my consent.
Tami Silks and the Office of the CEO do not want a "satisfactory resolution"—they want a non-disclosure agreement to cover up gross negligence. I will not accept corporate public relations statements that actively contradict three months of black-and-white, documented evidence.
Belong has lost my property keys, compromised my building's security, billed me for fake work, and walked away from their contract. Pay the $835 in documented rekeying and replacement expenses, remove the fraudulent $1,000 invoice, scrub the unauthorized Zillow history, and leave my asset alone.

Very trash company. Our house was supposed to be ready on 6.22 but when we checked, the house was most certainly not ready. They didn’t follow the contract, did not respect the tenant or the home owner

Great team work on the part of Belong!!!!

Victoria the home care specialist made the great job in coordination between all parties and following up closely to make sure everything was done correctly