Belong Reviews 

DO NOT USE THIS PROPERTY MANAGEMENT COMPANY!

If I could give this company zero stars, I absolutely would. I am writing this review because I genuinely do not want anyone else to go through the frustration, stress, and financial headaches that I have experienced dealing with this company.

In my experience, this company seems far more interested in collecting money than actually providing the services they are being paid for. I have been charged nearly $300 per month in management fees and another nearly $300 per month for insurance. That is approximately $600 every single month, yet I have received nowhere near the level of service, communication, or support that should come with those fees.

The lack of communication is absolutely unacceptable. Whenever I have needed assistance, getting someone to respond to an email or answer a phone call has been incredibly difficult. It feels like the moment they collect their fees, you are completely on your own. As a property owner, I should not have to constantly chase down a company that I am paying to manage my property.

Another major issue is the constant employee turnover. It seemed like every couple of months I was dealing with someone completely different because the previous employee had left the company. There was absolutely no consistency, accountability, or continuity. I constantly had to explain situations all over again to new people, which made resolving even simple issues unnecessarily frustrating.

The financial side of dealing with this company has been especially concerning. I have had to question charges, request explanations, and repeatedly follow up regarding money that should have been properly accounted for in the first place. I have dealt with confusing charges related to painting, landscaping, and cleaning services, and getting clear answers or supporting documentation has been an ongoing struggle. I should not have to spend my own time investigating where my money is going when I am already paying a company hundreds of dollars every month to handle these responsibilities.

What makes this experience even more disappointing is the complete lack of accountability. When you hire a property management company, you expect professionalism, transparency, responsiveness, and someone who will look out for your best interests. My experience has been the exact opposite. Instead of making property ownership easier, this company has created additional work, unnecessary stress, and financial frustration.

I have spent far too much time sending emails, making phone calls, following up on unresolved issues, and trying to get straightforward answers about my own property and money. For the amount this company charges, the level of service I have received is completely unacceptable.

I strongly encourage anyone considering this management company to do their research, carefully review every fee, request documentation for every charge, and think twice before trusting them with their property or finances.

I would NEVER recommend this company to another property owner. I am sharing my experience because I wish someone had warned me before I started working with them. Save yourself the money, time, stress, and frustration, and find a property management company that actually values its clients, communicates professionally, and takes accountability for the services it is being paid to provide.

Terrible company. They trusted another company called faro securities to handle there business and there are squatters in there homes never paid invoice for work delivered

Extremely frustrating company to work with. Getting in touch with an actual person is nearly impossible, and response times typically range from 2–3 days, if you even receive a helpful answer. As a real estate agent, timely and reliable communication is essential, especially in a fast-moving market where every minute counts. To make matters worse, the showing scheduling system only seems to work about half the time, turning what should be a quick and simple process into an unnecessary headache. Overall, the lack of responsiveness, poor communication, and unreliable scheduling system make this company incredibly difficult to work with.

UPDATED REVIEW to my last post:

I previously increased my review from 1 to 3 stars because a staff member, from Belong's Office of the CEO, stepped in and made a genuine effort to improve our experience. I appreciated her communication and willingness to help, and some progress was made, including replacing the refrigerator, microwave, and toilet.

Unfortunately, nearly three months after moving in, I am changing my review back to 1 star.

We continue to deal with numerous outstanding issues. The washing machine's selector knob is broken, the replacement refrigerator slides forward when opened, the kitchen faucet remains loose, the toilet continues to leak, and multiple drawers and bathroom fixtures remain damaged. The floorboards were delivered in poor condition, but the homeowner declined to repair them because the damage was considered cosmetic.

Perhaps most frustratingly, a hole was left in our wall during plumbing-related work over a month ago, and it still has not been repaired. Despite repeatedly communicating these issues and providing documentation, we continue receiving requests for additional photos, videos, and explanations rather than seeing the repairs completed.

I work 50–60 hours a week and attend school full-time. I should not have to spend my limited free time repeatedly coordinating repairs, explaining problems, and following up on maintenance issues that existed when we moved in or resulted from subsequent work.

I appreciate the repairs that have been completed, but living here and taking care of these repairs has been like having another full time job. I can't even setup furniture because of the hole in the wall. It is just gross that they would let this happen. I will never rent from Belong in any city ever again. The overall management experience has been exhausting. The constant back-and-forth, lack of follow-through, and repeated delays have made what should have been an exciting move into a frustrating living experience.

Good communication means very little without consistent follow-through. We pay a decent rent every month and expect a properly maintained, functional home. Nearly three months later, that expectation still has not been met.

I do not recommend Belong. Staff is ok, but follow up is the worst I have ever seen and it seems like it is a way for them to avoid paying for anything.

Intuitive platform and solid leasing support, just needs faster turnaround on maintenance issues.

Terrible company to deal with throughout the entire process. It took 3 attempts just to get a chance to see the unit. One of the agents they sent couldn't even find the lockbox, so we ended up waiting 30 minutes before leaving.

They also charged me for renter's insurance even though I had already sent them proof that I purchased my own policy days before the lease started.

And here I am, on moving day, at 1 PM, still waiting for them to "figure some details out". They took my payment and I haven't even received instructions on how to get my keys. How is this something that isn't already figured out before someone's move-in day?

I would not recommend this company. Please save yourself the trouble and go somewhere else.

Update: I finally received the lockbox instructions close to 4 PM. What took so long? Apparently, the agent said they needed to verify that the smoke alarm battery was working and that the unit had been professionally cleaned before sending the instructions.

Funny thing about that... when I finally entered the unit, the smoke alarm was chirping, and there was grease and a dead roach on the kitchen burner. So much for verifying everything and having the unit professionally cleaned.

Getting the keys was another headache on its own. They sent me the lockbox code but never bothered to tell me where the lockbox was located. This complex has hundreds of units and multiple entrances. Thankfully, a nice resident who lives here directed me to the other side of the complex, where all the lockboxes were located.

Once I got there, I found around 20 lockboxes, none of which were labeled with a unit number or anything to identify which one belonged to me. I literally had to try them one by one until I finally found mine.

And when I finally opened it? There was only ONE set of keys. This was actually a concern I brought up when reviewing the rental agreement. One of the agents assured me not to worry because I would receive two sets since it's a two-bedroom unit. So where is the second set?

After finally getting into the unit, I looked around for a clicker for the gated parking and any information about my assigned parking spot. Nothing. My mailbox keys? Nowhere to be found either.

I emailed Belong about the parking situation and was told to contact the HOA myself to find out which parking spot is assigned to me. I also reached out about the missing mailbox keys and still haven't heard back.

At this point, I'm honestly exhausted. From scheduling a viewing to getting the keys, this entire experience has been one issue after another. I shouldn't have to chase down basic information, figure out where my keys are, or contact the HOA myself just to get the information I need as a new tenant.

Also I forgot to mention there's a strong ammonia smell, most likely from a pet. I really don't know if they had the unit professionally cleaned before I moved in.

Quick leasing process and friendly staff.

This is my second attempt to write a honest review about this company, lets see if they get it removed with Trustpilot again or not.
**AVOID THIS COMPANY – Unauthorized Charges and Poor Property Management**

My advice to landlords: Think twice before trusting this company with your property. My experience has involved misleading rental expectations, questionable maintenance charges, poor communication, and an extremely frustrating termination process.

**1. READ THE CONTRACT CAREFULLY**
Pay close attention to clauses allowing the company to authorize maintenance without your approval for work costing less than $600. In my experience, this creates an opportunity for multiple charges to accumulate without the owner's consent.

**2. UNAUTHORIZED CLEANING AND GFCI REPLACEMENT**
I had already arranged deep cleaning before handing over my property. When the company raised concerns, I explained that the cleaning had been completed, yet it proceeded with additional cleaning without informing me.

Similarly, a GFCI was installed without my approval, despite my explaining that the existing arrangement was compliant according to my understanding of the home inspection conducted when I purchased the property. I had explicitly told Dax during onboarding that I did not want the company performing maintenance.

I discovered these charges through invoices rather than receiving prior notification or an opportunity to approve the work.

**3. A $250 REKEYING CHARGE?**
I had already changed the lock and left keys at the property for the tenant. Nevertheless, the company charged me $250 for "rekeying." I have not received a satisfactory explanation of what rekeying was actually performed when keys had already been provided.

Copying keys and rekeying a lock are not the same thing. I want evidence of the specific work performed and an explanation of this charge.

**4. APPROXIMATELY $1,550 IN DISPUTED CHARGES**
My final settlement included approximately $1,550 in maintenance-related deductions, including cleaning, GFCI replacement, rekeying, and additional charges described as "QA Improvement 1 and 2" and "Improvement Upfront Deposit."

These descriptions were not adequately explained, and photographs which I received still shows the same impressions on the carpet which was there when I left the property. I dispute these deductions and have requested itemized invoices and proof of authorization.

**5. POOR COMMUNICATION AND TERMINATION CONFUSION**
I received written confirmation on October 16 that my contract was terminated. Yet the company continued directing my tenant to pay rent through its system and reportedly claimed the contract remained active.

A VP of Customer Relations contacted me and initially appeared willing to resolve the dispute. However, I felt that greater effort went into getting my previous review removed than resolving the disputed charges. Since then, I have received a final settlement demand from a junior employee, with no satisfactory resolution from the VP.

**FINAL VERDICT**

This is not the peace of mind I expected from a property management company. I hired them to manage my property, not to authorize disputed work and present me with unexplained bills afterward.

**My advice to landlords: Read every contract clause, clarify maintenance approval limits in writing, and scrutinize every invoice.** I would strongly encourage property owners to compare alternatives before signing up.

Consider managing your property through TurboTenant or evaluating other property management companies before making a decision.

Based on my experience, I would not recommend this company.

Great company with quick payment and high response rate. Especially Mr. Juan helped out tremendously!!! 5 out of 5 experience <3

Biggest scam in rental company history. They will do anything to get a renter in ur house to collect there fees. Even if the renter has 12 prior evictions it doesn’t matter. There reply is bull. I’ve had a lawyer do a back ground check on the renter and she had 8 prior evictions they didn’t tell me about

It has been great to have the confidence of someone else manage my property, which so far with Belong has been stress free

Belong has been the worst rental experience of the seven condos and apartments I’ve lived in. Communication is poor, and problems rarely get resolved. They failed to charge my monthly rent even though I’m on autopay, and they couldn’t explain why it happened. My “urgent” maintenance requests have gone 5-6 days without a follow-up, and the “pros” they send seem to be the cheapest available, so repairs don’t hold. My shower door has been “fixed” several times, and the problem returns within three days.

One “pro” refused to do the work and told me to do it myself. I asked Belong not to send that person back, and they sent them again the next day with no warning and no apology. More recently, my shower door hinge slipped and I could no longer open the door. Belong told me I could open it, and I had to insist I wasn’t lying. The shower has now been unusable for 15 days with no repair scheduled. Staff have been rude and unhelpful throughout, and I would not recommend Belong.

She is really sweet and helpful

On October 23, 2026, after I had already submitted written termination notice and requested the return of all unused and unearned funds, a new $595.20 pending transaction from Belong appeared on our credit-card account.

I received no advance notice, invoice, itemized breakdown, or request for approval before this transaction appeared. This is in addition to a previous $472.43 Belong transaction posted on September 24. The posted and pending transactions total $1,067.63.

Belong publicly stated that it would process the final accounting and release unused and unearned funds within 10 business days of the effective termination date. However, Belong still has not provided the exact termination date, final ledger, refund amount, refund-processing date, or an explanation for this additional $595.20 transaction.

Seeing another transaction appear while waiting for a refund is completely unacceptable. I am demanding an immediate written explanation and itemization, reversal of any amount that is not properly owed, and prompt return of all unused and unearned funds.

I will update this review if the pending transaction disappears or Belong provides the accounting and refund.

Helpful and Kind
Thank you!

On time, very professional and very accurate.
Would recommend it.

At East Bay Construction, we are proud to have built a strong and lasting partnership with Belong Home over the years. Our collaboration has been founded on trust, professionalism, open communication, and a shared commitment to delivering excellent service.

Throughout our partnership, we have developed strong working relationships with Belong’s various teams and departments, including Home Care and Home Quality. The trust and cooperation between our teams have played an important role in helping both companies grow, overcome challenges, and achieve our goals together.

We understand the importance of providing an outstanding customer service experience to every homeowner and resident. Working with Belong has allowed us to uphold these standards while delivering reliable maintenance and construction services and building lasting relationships.

We sincerely appreciate the trust Belong Home has placed in East Bay Construction and value the opportunity to be part of their vendor network. We look forward to continuing this successful partnership, growing together, and achieving even greater success in the years ahead.

Poor communication. Nickle/dime technique.
Not recommended.

I started renting with Belong around 2 months ago and it has been one of the worst living experiences of my life. Within 2 months we’ve had 9 maintenance requests. The ac, oven, fan, yard, and sink were broken at move in when all of this should’ve been caught by an inspection. Since then the ac has broken again (one of the VIPs is claiming that it didn’t break but I have pictures as proof), the garage door broke, and the washing machine broke twice (the VIP is claiming we overloaded it even after I told her it was an empty self clean cycle but she is continuing to say that I overloaded it). I’m afraid they won’t fix the washing machine again. It took 15 emails of me reminding them that the yard was said to be unsafe by a professional for them to get it looked at. The sink also took a month to fix for no reason. The (occupied) house was rekeyed after the start of our lease. Not to mention the fact that we still don’t even have all of the keys. I originally posted a Trustpilot review, but the VIP who answered included my name when I wanted to remain anonymous. I had to ask her at least 5 times to remove my name before she said that she couldn’t even though I still have emailings saying that she had edited her review before. I even suggested she delete and repost her response without my name and she refused. Instead she told me to “completely delete the review altogether, as it does not reflect the actual facts of what has transpired…” Nothing I have said was untrue and I do not believe that a business should ever tell a reviewer to delete their response.

The VIP has insulted us many many times. She has been repeatedly unprofessional and disrespectful. She continues to insist that we do things that we said we do not feel comfortable doing. She refuses to answer questions. She repeated suggested that we end our lease 11 months early instead of fixing our issues. We have been asking for a phone call to sort everything out and she is refusing. We called someone under her (who was leagues more professional than the VIP) and she agreed that we needed to speak to the VIP. The VIP is still refusing to call us and just continues to insult us. This is not appropriate behavior for any adult, but especially a business

If the VIP speaks to renters this way there is no hope for this company. If you are looking to rent with Belong pray to God you don’t have any issues because the higher ups will insult you instead of helping you and they won’t answer your questions (although they’ll try to gaslight you into saying they have)

I am restating this again since things have to be spoken multiple times to the people in the company, but I do not want my name attached to this review. I consider the publishing of my name to be a breach of privacy and if you want to appear that you care for your renters sense of safety then you will leave my name off of the review this time

Edit:
Wow. Even after stating multiple times that I do not want my first name attached to this Tami Silks still refuses to give me the anonymity that I requested. It is not respectful after I had explicitly said that I do not want it. Tami has been extremely unprofessional in private towards us. If the VIP won't respect their renters, who will

Great tour with Justin. He did a great job!