The items I ordered once they turned up are great. Cotton Traders would have got 5 stars if they used any other courier than Evri who are an absolute nightmare in our area. They lost the package, a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very fast efficient delivery. Trouser material good but fit not so good. Rather baggy around the waist and long in the leg. Better than being too tight but overall not a particularly good fit. They we... See more
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I chose two pairs of trousers (couldn’t decide which size). They arrived really promptly and I had good communication throughout. I returned one pair - this was super easy! The printed voucher was... See more
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Service is excellent and ordering easy. I have bought lots of fleece trousers in the past because they are so warm and comfortable and I wear them all through the colder weather. In the past they ha... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
219K reviews
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Ordering was easy
Ordering was easy. Click and collect worked perfectly. The trousers I ordered were great. All good thank you.
October 26, 2026
Reply from Cotton Traders
We are absolutely delighted to hear that you found our online ordering process so straightforward and that our click and collect service worked seamlessly for you. It is wonderful to know that you are pleased with your new trousers. Thank you so much for taking the time to share your lovely feedback and for your kind support.
Good Traders!
This was an offer in The Times on Saturday and I thought because it was such a good deal the product would be a long time coming but not so, the package winged its way in a few days. The package was well wrapped and delivered on time. There was no fuss or bother with completing the initial order form. Well done.
October 25, 2026
Reply from Cotton Traders
We are pleased to hear that you were able to take advantage of the special offer and that your package arrived so quickly and securely. It is wonderful to know that you found the ordering process simple and hassle-free. Thank you for taking the time to share your positive experience with us.
Very pleased.
Re purchase of three roll neck cotton shirts…. very good quality, excellent value, fit is true to the guidelines and very comfortable.
Quick delivery, all in all a very pleasing shopping experience.
October 25, 2026
Reply from Cotton Traders
We are so pleased to hear that you are delighted with your new roll neck cotton shirts. It is wonderful to know that you found them to be of such good quality and value, and that they provide a comfortable, true-to-size fit. We are also glad that you experienced a quick delivery and a highly satisfying shopping experience overall. Thank you so much for taking the time to share your lovely feedback with us.
Very good service
October 25, 2026
Reply from Cotton Traders
Thank you for the review regarding our service 😊
2 nightdresses good material and fit
2 nightdresses good material and fit
Only problem is the design is printed on making them stiff and a bit scratchy
October 25, 2026
Reply from Cotton Traders
Thank you for your review. We are pleased to hear that you are happy with the material and fit of the nightdresses. We appreciate your feedback regarding the printed design feeling stiff and scratchy, and we will share this with our product team.
Great Clothes of high quality delivered in a timely manner
Delivered what I asked in a timely manner. Great quality to the clothes. they look smart and stylish
October 25, 2026
Reply from Cotton Traders
Thank you so much for taking the time to share your lovely feedback. We are pleased to hear that your order arrived promptly and that you are happy with the smart, stylish appearance and great quality of your new clothes. Your support is greatly appreciated!
Gents Chelsea Boots
The gents Chelsea boots were great quality and value for money. Delivered promptly and at the time expected. All round good service. Many thanks.
October 25, 2026
Reply from Cotton Traders
Thank you so much for your wonderful review. We are delighted to hear that you are pleased with the quality and value of your new Chelsea boots. It is great to know that your order arrived promptly and that you enjoyed a smooth service from start to finish. Your feedback is greatly appreciated.
Great jeans
This was my 2nd pair of bootcut jeans...great, love bootcuts with pockets!
October 25, 2026
Reply from Cotton Traders
We're pleased to hear that you are loving your second pair of bootcut jeans and that you find the pockets so useful. Thank you for sharing your positive feedback with us!
Excellent service
Excellent service . Staff at click and collect in Sevenoaks always very helpful.
October 25, 2026
Reply from Cotton Traders
We are pleased to hear that you received excellent service and that our team at the Sevenoaks click and collect point was very helpful during your visit. Thank you so much for taking the time to share your lovely feedback.
Reply from Cotton Traders
Thank you for the review we are sorry to hear that you still have not received your parcel.
I have today replaced your parcel, please allow 3-5 working days for the replacement to arrive and should you receive two parcels please contact our friendly Customer Care team on 0161 286 4321.
Once again we apologise for the delay and inconvenience incurred with this.
Many thanks,
Tyler
Lovely items but both were too big so…
Lovely items but both were too big so have had to return them.
October 24, 2026
Reply from Cotton Traders
We are glad you liked the items. We hope our next size fits you much better, should you wish to exchange for a smaller size, please call our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Received exactly what I ordered
Received exactly what I ordered, in good time and excellent condition. Thank you.
October 25, 2026
Reply from Cotton Traders
We are pleased to hear that your order arrived promptly, in perfect condition, and exactly as you expected. Thank you so much for taking the time to share your lovely feedback with us.
Reply from Cotton Traders
We are glad you enjoyed our quick pickup and friendly team. Thank you for the positive feedback.
Everyday wear value
It was easy to order online.
I think the polo shirts are good value for money for everyday wear.
Delivery was when promised - even though Evri told me my parcel was delayed!
October 25, 2026
Reply from Cotton Traders
Thank you for your feedback. We are pleased to hear that you found our online ordering system easy to use and that you are happy with the value of our polo shirts. It is also good to know that your package arrived on time, despite the conflicting tracking notification you received.
Good stuff
These people deliver good quality clothes at a great price and promptly too!
October 25, 2026
Reply from Cotton Traders
We are pleased to hear that you are happy with the great value and high quality of our clothing, as well as our prompt delivery service. Thank you so much for taking the time to share your lovely feedback with us.
Fantastic service very easy return…
Fantastic service very easy return would shop again
October 25, 2026
Reply from Cotton Traders
We are pleased to hear that you experienced fantastic service and found our returns process straightforward. It is wonderful to know that you would choose to shop with us again. Thank you so much for taking the time to share your lovely feedback.
Their exceptional customer service
October 25, 2026
Reply from Cotton Traders
We are glad you enjoyed our helpful support. Thank you for your feedback.
Delivery was on time and as descibed
Delivery was on time and as descibed, order was good quality and size as stated
October 25, 2026
Reply from Cotton Traders
We are pleased to hear that your order arrived right on time and exactly as described. It is wonderful to know that you are happy with the good quality and accurate sizing of your items. Thank you so much for taking the time to share your lovely feedback with us.
Reply from Cotton Traders
Thank you for your wonderful feedback. We are pleased to hear that you are happy with both our high-quality items and the great service you received. Your support is greatly appreciated.
No Worries
From the ordering process to final delivery, Cotton Traders always gets it right. I have never had a problem.
October 24, 2026
Reply from Cotton Traders
Thank you much for your wonderful feedback. We are absolutely delighted to hear that you consistently enjoy a seamless experience with us, from the moment you place your order to the final delivery. Your continued support is greatly appreciated, and we look forward to serving you again.
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