The AA Breakdown Cover Reviews 

269,862
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 127,728 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff members who arrive quickly at the roadside and explain all necessary repairs clearly. People note that roadside assistance arrives promptly, and expert mechanics consistently go above and beyond to ensure vehicles are completely safe before leaving. However, some reviewers were not happy with long wait times and communication issues when contacting support during emergencies. A few other people also felt that frustrating delays and difficulties reaching a real person through automated channels caused unnecessary stress. Some customers additionally mentioned errors in account records that required extra time and effort to resolve properly.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, frequently highlighting prompt response times and... See more

Staff

Reviewers highlight positive aspects of staff, describing the mechanics as exceptionally friendly, polite,... See more

Response time

Clients share positive opinions on response time, highlighting fast arrivals and prompt assistance within... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that team members are... See more

Delivery service

Users describe positive interactions with delivery service, noting that mechanics and drivers arrived quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First day of a holiday weekend our VW camper broke down, within 25 mins of reporting Harvey turned. This guy was so polite and professional towards me and my family of four. He explained and showed me... See more

Rated 5 out of 5 stars

Quick response to initial call to report car issue. Peter called when 5 minutes away, he was courteous and replaced failed battery very efficiently. Explained what he was doing and completed the repla... See more

Rated 5 out of 5 stars

The AA patrol man Stephen arrived within five minutes and was very polite and very helpful. The car needed a new drive belt and Stephen made a phone call to check he could get one, and then went an... See more

Rated 5 out of 5 stars

Once we sorted the access to the app, it was very easy to report a breakdown and then track the rescue. We thought we would have over an hour wait which still seemed really quick but then Ben arrive... See more


Company details

  1. Car Repair and Maintenance
  2. also in
  3. Mechanic
  4. Towing Service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

270K reviews

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4.8

All reviews

(269,862)

119,482 reviews in the last 12 months

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Rated 5 out of 5 stars

Really quick service and althoughthey…

Really quick service and althoughthey couldnt fix it as the clutch had gone they were really efficient and friendly and took me and my car where needed. I have used the AA for years and you het what you pay for. Very happy and highly recommend

November 5, 2026
Rated 1 out of 5 stars

The tire was flat because I drove it on…

The tire was flat because I drove it on a flat tire. I want to inform you that I signed it without knowing the reason because I was not told what was written there.
Moreover, the gentleman who came took me to the parking lot and then tried to force another service to come because they were calling to fix my tire there but I refused countless times because I had coverage to my home I only had 17 miles to my home and then when he saw that I was calling the insurance again he agreed to take me home I will also report to my insurance because they don't help people but take them to the ER
more than that I told him that more than 10 miles is not covered by my insurance even though I had coverage he was trying to make money off my back there in the parking lot
• He asked me if I was at your house and who fixed your tire, then I realized I was being manipulated.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

The AA driver was amazing

The AA driver was amazing! He was an absolute expert at his job.
Within 35 seconds, he was like a rocket! 🚀 I was shocked at how quickly he managed to get my key! 😀😀😀
I was going to give him some money as a tip, but before I even realised it, he had already left!
There is no point in calling a third-party locksmith. AA drivers can sort out all key-related issues!
Aylesbury drivers, take note of his name and number! 😂

Also don't Buy key Case from Amazon or Thamu....
Better to Go for original ..

November 5, 2026
Rated 5 out of 5 stars

Gary arrived and found the fault within minutes

Gary arrived and found the brake fault within minutes. He checked the system completely and what was wrong, illuminating the dash warning light was the electrical cable that monitors brake faults which was wearing through on the back of a tyre causing it to fault out and come on. So no long tow home which I was worried about, just a new cable fitted by a local garage. Holidays continues.
Thank you Gary
Ian and Carole

November 5, 2026
Rated 1 out of 5 stars

Tha AA guy told my wife that the…

Tha AA guy told my wife that the battery was dead and wouldnt hold a charge, he offered to fit one from his van for £140 he was unaware i was home, I told her to decline as the price was steep, i asked him if it was the original ford battery (car is over 10 yrs old) he said to me that it was but after he left i inspected the battery and remembered that the wife actually had a new one fitted 18 months prior, we went straight to Halfords who kindly did a free battery check and revealed tge battery was fine and just needed charging, we boughta charger for £30 now its all sorted I feel let down regards the service and way my nieve wife was misled and on another day might well of bought the battery from him, do the AA patrol guys earn a commission do they have sales targets , thats how it felt, just a warning to get a second opinion if you can.

November 5, 2026
Rated 5 out of 5 stars

Thank you for the prompt service today

Thank you for the prompt service today, where I guess I was fortunate to have the puncture in a pub car park!

Your man's help was efficient and delivered in a polite and friendly fashion.

A new tyre will be fitted tomorrow!

Mike Plant

November 5, 2026
Rated 5 out of 5 stars

Excellent service

Phone was answered quickly and I received verbal and digital confirmation that someone would be with me with the hour. The mechanic notified me as he was about to arrive. He (Callum) was efficient and polite and everything was sorted in 15 mins. Excellent service all round.

November 5, 2026
Rated 5 out of 5 stars

Excellent rapid response received from…

Excellent rapid response received from AA who quickly despatched Daniel to come to my assistance. Daniel soon identified the cause of the problem, advised me straight away, and went to get the replacement part, returned to fit the part and that solved the problem

November 5, 2026

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