Evri Reviews 

5,596,316
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 725,422 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, polite, and cheerful, often going above and beyond to assist with deliveries. The service is widely described as efficient and reliable, with many parcels arriving on time, handled with care, and placed in safe locations. However, some people were dissatisfied with customer service, noting difficulty reaching a human agent and only encountering automated messages. A few other people also felt that deliveries sometimes had issues, such as parcels being damaged, left in exposed places, or not delivered at all.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with many expressing significant dissatisfaction.... See more

Staff

Consumers find staff to be positive, with many reviewers praising the politeness, cheerfulness, and... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery condition. While some... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing frustration over the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery person was great and delivered the package carefully. This was a book in a standard cardboard book envelope like Amazon use. My only issue is that at some point between the sender postin... See more

Rated 4 out of 5 stars

Arrived on time . Not 5 stars as drives a bit fast . Better than the last one though, just dumping parcels anywhere including bins out for collection is not acceptable.

Rated 4 out of 5 stars

I've had parcels delivered in the past, which have been left outside, when I've stipulated that they are to be left in the porch or next door, BUT, it seems my message has finally got through, and dr... See more

Rated 4 out of 5 stars

There were 2 people at home at the time when the package was delivered. I wish the driver had rung the bell or knocked on the door, instead of throwing the package over the side gate. The package wa... See more


Company details

  1. Logistics Service

About Evri

Written by the company

Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.

Contact info

Download the Evri app

Manage your delivery preferences, track and send parcels easily.

4.1

Great

TrustScore 4 out of 5

6M reviews

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4.1

All reviews

(5,596,316)

710,933 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good 👍🏻😊

Very good 👍🏻😊

July 22, 2026
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Reply from Evri

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Rated 5 out of 5 stars

Very good service delivered and…

Very good service delivered and collected a return at the same time.

July 22, 2026
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Reply from Evri

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Rated 5 out of 5 stars

Amazing

Never had an issue.

July 19, 2026
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Reply from Evri

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Rated 5 out of 5 stars

Good service

Good service

July 19, 2026
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Reply from Evri

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Rated 5 out of 5 stars

Great service

Delivered on time
Great service

July 21, 2026
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Reply from Evri

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Rated 5 out of 5 stars

Have used Evri many times and found…


Have used Evri many times and found them to be very efficient and excellent communication on delivery times.

July 19, 2026
Evri logo

Reply from Evri

Thank you for sharing your feedback on your positive experience, we really appreciate it!

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