The parcel was delivered without any issues but the response to feedback about the available safe place options appeared to be acknowledged but was then totally ignored. After a series of bizarre... See more
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My package was delivered on time as per the email. The driver phoned my mobile to gain entry to the building,ie. flats, and I buzzed him through main entry door. He left the package inside the main d... See more
Goods arrived on time but left outside by the main door instead of in the safe location requested
The local delivery person is helpful and incredibly kind. He knows that I am disabled and waits till I can open my door. He never makes me feel uncomfortable or awkward about my disability. Such conce... See more
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Company details
About Evri
Written by the company
Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
Contact info
Download the Evri app
4.1
Great
6M reviews
Asks customers to review
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Left in unsafe place yet again
Left in unsafe place yet again, extremely poor customer service.
September 2, 2026
Parcel Used as Football
This bad review is for the courier, Evri. The smoke alarm seems to have arrived in working order despite poor treatment. It arrived a day late without any notification of the rescheduling and the torn and wet parcel looks like it was used as a football. Evri is a rebranding of Hermes probably done to shake off their bad reputation. Retailers please don’t use Evri for deliveries.
September 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
2nd parcel scince 28th not come i dont…
2nd parcel scince 28th not come i dont reccomend them now they gone back to being awful
September 6, 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
The best thing about Evri is the…
The best thing about Evri is the delivery driver , Tom.
September 4, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Not fit for purpose
Two previous parcels lost, one April & one July. Sender had to replace what they could, some items sold out or not available, causing over three weeks delay. At present two parcels missing. Should have been delivered 28 August, promised from Evri for redelivery 4 September, still not here and no notification even though Chatbot says will be delivered today.
September 3, 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Fantastic
Our local delivery person for Radcliffe M26 4 (still don't know their name!) is fantastic. I have total peace of mind when an item is coming with Evri and it really is so appreciated. Thank you!
September 4, 2026
Unprompted review
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Efficient delivery
September 5, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
on time good service
September 2, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
My package was delivered on time
My package was delivered on time
Delivery driver was very courteous
August 12, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Terrible company
Just plain silly at this point. A further parcel missing. You’d think by this point they’d work out who was losing all these parcels. Despite numerous contacts with customer service Evri are unable to locate these parcel and seem unable to stop these disappearing parcels.
In anticipation of Evri’s usual copy/paste response……. If anyone bothered reading the feedback I make clear that I’ve repeatedly contacted Evri customer service on this and many other occasions. Just close up shop.
August 13, 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
On time
On time, communication on delivery excellent, driver very friendly and helpful.
September 4, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Obviously the worse delivery company in…
Obviously the worse delivery company in existence. They steal packages, the customer service is just an AI bot that has no relevance to what you are saying.
Have many parcels say delivered when they're not. Sometimes they proudly show a photo of the item on the front step in full view of the road which have obviously then be stolen. Sometimes they say they delivered to a shop and the shop has no trace of them. Just awful awful company. Will never knowingly use. Sadly occasionally I still run into them as I didn't realize a company I have ordered from use them but I always report that they should cease using them immediately.
September 1, 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
I’m not even joking when I say every…
I’m not even joking when I say every time I see Evri has my parcel I get a shiver down my spine. They either lose it or they take so long to ship it it makes you wonder why you even bought the item in the first place. Appalling customer service aswell like im acc hitting a rager rn pls give me my parcel im gunna crash out
September 6, 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Currently my fourth lost parcel
Currently my fourth lost parcel! I’ve started checking what delivery company business use before ordering! Too stressful constantly chasing lost parcels then re delivery or refunds from the company.
September 2, 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Promptly delivered to specified…
Promptly delivered to specified location .Package in perfect condition.First class service
September 5, 2026
Unprompted review
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Lost my parcel!
Lost my parcel and didn’t message me back on the enquiry to let me know had to go back to the provider!
September 2, 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
The online purchase had a deadline time…
The online purchase had a deadline time for the order to be delivered the next and my purchase was delivered as promised and Evri delivered on time
September 5, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
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