DPD UK Reviews 

DPD UK, you send your parcel through them at your own risk, they misplaced my wife's bag containing her valuable items. This is our WORST EXPERIENCE 😭😞😭.
The misplaced the whole bag, why should you do this after being paid render a service ?

Delivery Driver went out of his way to contact me to ensure he was able to fulfill the delivery.. top marks

There is a package that hasnt been delivered it says it has today on the 5/11/26 at 9:26am and a picture of the box but was not left in or near the house no safe space around the house

This is not the first time a courier has failed to deliver a package, claiming that no one was home—even though they never actually came to my house. I found this out through your chat, and the GPS data confirmed that the courier was never there. How many more times are you going to deceive people like this?

Timing was good and on time but the package was cut right across the outer bag and a hole in the inner bag as if someone wanted to see what was inside. thankfully he contents were not damaged. Not how I would expect a parcel to be cared for, very poor

This morning I received notification that the delivery would be today, not being at home, I clicked the button and selected the option to make the delivery on Monday, which was thereby confirmed. This evening I had a report from our neighbour that a DPD package was left on our doorstep. Our neighbour has fortunately taken the package for safe keeping, but the performance from DPD is totally unacceptable. And I have not had any notification of the delivery, not of the fact that the rescheduling has been ignored.

Delivered on time and driver was very polite.

My parcel was delivered on time and the Driver was very helpful

Absolute shambles...given a 12 hour window for delivery and they can't even make that. Waited in all day...didn't even attempt to.deliver with no explanation. Waist of time.

The box was delivered in fairly good condition and the driver was polite.

Best service by driver

DPD have failed to deliver X3 times this week.

I have waited at home only to receive a 'Sorry we missed you' messages each time.

It is not possible for me to miss the DPD driver. Each time they have not come to my property and then either lied. They have to call to open the gate, they have to walk past my window where I am waiting and they need to use an extremely loud buzzer.

I have emailed every DPD complaint email address - Not a single responses.

I have been promised phone calls from the depot that don't materialise.

I have called multiple times - I have to hide my number to get through to an actual human being.

Today I received an actual call from the depot after extensive conversations with customer services. Scott from the Southall Depot assured me it would be 'third time's a charm' and I will receive it by the end of the day. I have not received it.

I have missed 2 days of work and I still don't have my parcel. The contempt with which DPD treats it's paying customers is staggering.

Delivered within the time band, great.

DPD Tyler was due to collect my parcel on Tuesday I wasn’t going to be in. I left a note on the door clearly stating the parcel for collection was at 32 across the road.. then get a note on my DPD app to say Tyler can’t find my address. I look on my app and then my Home CCTV 24 hour recording which clearly shows Tyler pulling up outside and getting out of his van in his DPD uniform walking to my door reading the note then getting back in his van he then proceeds to put on the app he cannot find my address..
Come on, Tyler why not? Say couldn’t be bothered to walk across the.. when I see a company is using DPD I think there will be a problem and 99.9% point of the time there is always a problem. Why be a delivery company when you actually don’t want to deliver anything?

Spot on the delivery time given.
Very pleasant delivery person.

Very polite and pleasant

Delivered on time with a pre arranged time slot.