DHL Reviews 

Deferred delivery until next week. They still delivered by throwing parcel over 6ft back gate. Found parcel later this evening by mistake as I had no idea it was there. Very poor

Genuinely the worst company I've ever dealt with. Staff on the phone are rude. Had one arguing with me that Saturday is a working day. When I explained that Mon-Fri are working days she refused to accept it saying that they worked Saturday. I tried to explain that in the UK Saturday is not classed as a working day even if you work it.

Anyways, they've just lost my parcel in the depot somewhere,it's a shame because it was a second hand product so no possibility of a replacement at the same cost.

Told multiple times managers would call me back but received no call backs. When I called and asked again to speak to a manager they just put the phone down. Rancid company who are incredibly bad at the one thing they are supposed to do.

Also if you're struggling with the automated customer service number replace the last digit with a 7 instead of the 0. You'll get through to their call center in Ghana which to be honest is not that much better than the automated system.

I wasn’t in for delivery at the time, the driver tried to call me but I missed that too! When I called the driver back he very kindly dropped my package off at a different address where I was. The driver went above and beyond! Thank you DHL for great service

I ordered a 12kg bag of dry dog food which was out for delivery today. I waited in for it and checked progress on the tracker so I was ready for it. I was literally half a dozen paces from my front door when the delivery guy knocked and I answered straightaway. By the time I had the door open the guy was halfway back across the road to his van having abandoned the package on my front doorstep which is less than a metre from the public pavement. It was a huge package 74 cm high (I measured it) and absolutely no one passing by could have missed it and anyone could have taken it. Because he flung it down and went to his van without waiting to see if anyone answered he had no idea if I was in or not. This is not acceptable and I will be reporting the incident to the merchant who sold me the goods. Hopefully they will try to find a better courier!

Liars and scammers. I'm honestly surprised that a company with so many negative reviews is still operating 🫣 and that other businesses are still willing to work with them!!!

Absolutely Disgraceful Service.
My parcel was supposed to be delivered on 2 November, and today is 5 November, yet I still haven't received it.
What makes this situation even more unacceptable is the complete lack of customer service. I have spent TWO HOURS trying to reach DHL by phone, and nobody bothers to answer!
How can a company as big as DHL operate like this? You take responsibility for delivering people's parcels, but when something goes wrong, customers are left chasing you, wasting their time and getting absolutely no answers.
Three days late, no proper communication, no explanation, and practically impossible to get through to customer service.
This is not just poor delivery service; it is a complete failure of customer care and professionalism.
Customers deserve respect, communication and reliability. We should not have to spend hours on the phone begging a company to do the job it was paid to do.
I am extremely disappointed and would seriously think twice before using DHL again.
DO BETTER, DHL. THIS IS UNACCEPTABLE!

So, I went to DHL on a Monday. Sent the package to Nigeria. It was more costly than I expected. Actually it cost more to send it, than the value of the contents. I never got any updates, although my nigerian friend did. It arrived for pick up in Nigeria Thursday. My friend picked it up, but was told that the sender(me) paid way too much for the package to be sent. Now, I probably got ripped off by DHL, but you better believe, I will not be using their services anymore. I was blessed to have the package delivered without any problems. Especially after reading all the bad reviews DHL has received.

Dreadful service, the claim that the driver could not access the address was flat lie. My family and I were all at home and no delivery was attempted. The customer service number took 30 minutes to answer, the staff claimed there was a police cordon preventing delivery ( the address they referred to was no where near our address) just more lies. What an awful company, so dishonest. Still no parcel delivery …

My parcel was delivered to a service centre and dhl have not and will not send me a collection code bacause they are saying there system says "DELIVERED" well it may have been deliveered to the service centre but its not been given to me because they've not sent me a collection code and thee service centre won't give me my parcel that i've paid for!.....worst company

Completely incompetent.

Delivery driver claims he attempted delivery but didn’t leave a card, then dropped my part at a service pain shop and sent me a picture of the shop counter, I fathomed out wher tge shop was and attempted to retrieve my parcel but because he didn’t leave me a card with a QR code the shop won’t hand over the parcel.
You really couldn’t make it up, if you want something NOT delivered use DHL

Another company that have drivers that lie
Waited in all day for the parcel had an email saying it couldn’t be delivered due to access to the property? not sure where it was going but I’m in a house on a flat surface with a massive drive so I checked the cctv that surrounds my property & ring door bell & no one had came into my grove around the time stated an hour before & after so why lie? then checked my emails today & now it states that no one was home to hand the shipment over just complete lies .. & now I’m on hold to Customer services for the best part of 35 mins still waiting all they do is waste ppls time! No update on my order complete waste of a day so let’s see when it will be delivered now then

DHL we're supposed to be delivering a parcel and I sayed in all day Wednesday. No joy, Driver said he attempted delivery and left a card.
Which is total rubbish.
Tried contacting DHL customer service, what a waste of time.

⭐ TERRIBLE EXPERIENCE WITH DHL – POOR CUSTOMER SERVICE, LACK OF COMMUNICATION AND NO RESOLUTION
My experience with DHL has been extremely frustrating and disappointing.
I purchased a Givenchy handbag in Paris, with an expected delivery date of October 30. However, my shipment became stuck in Miami due to customs clearance, and I still have not received the merchandise, which has already been paid for in full.
Since then, I have tried every possible way to resolve this issue. I have sent multiple emails, spent approximately TWO HOURS waiting on the phone without ever reaching a representative, and even visited a DHL location in person seeking assistance.
I followed all the instructions provided. I submitted a photo of my Social Security card, completed the requested form, and repeatedly asked for clarification regarding the documentation required.
Despite all these efforts, DHL continues to inform me that an identification document is missing, but nobody can clearly tell me exactly which document is required or where I am supposed to submit it.
When I try to open another service request through DHL’s own system, I receive an automated message stating that a callback is already pending and that an agent will contact me shortly. However, nobody calls, emails go unanswered, and the issue remains unresolved.
What is most unacceptable is that the customer does everything requested, provides personal identification documents, and makes every effort to cooperate, yet is left completely helpless, without clear information or access to effective customer service.
My flight back to Brazil is scheduled for November 8. I am running out of time, with no idea whether I will receive the merchandise I paid for or whether I will have to make other arrangements. On top of the inconvenience and stress, I am now worried that my shipment may be returned to Paris.
How can an international company like DHL provide such an unacceptable level of customer service?
I am not asking for a favor. I am asking for basic customer service, clear communication, accountability, and a solution to a problem I have been trying to resolve for days.
A global logistics company should provide transparency, responsibility, and proper customer support, especially when dealing with international shipments held for customs clearance.
Unfortunately, my experience so far has been one of neglect, poor communication, and a complete lack of resolution.
I sincerely hope this complaint reaches someone who is actually willing and able to resolve this matter.
DHL, I need a solution, not another automated message promising that someone will contact me!

Appalling service – the same driver, repeated incidents and no response from management

I have completely lost confidence in DHL. This is not an isolated delivery issue; it is an ongoing pattern of unacceptable behaviour involving the same delivery driver, despite previous complaints and assurances from management that the matter had been addressed.

On my latest delivery, I was given a specific delivery window of 11:36 am–12:36 pm. However, the driver arrived at approximately 11:03 am, a full 33 minutes before the allocated window.

The driver rang the doorbell, waited approximately 15 seconds and then simply left my parcel unattended on the doorstep before driving away.

Giving someone approximately 15 seconds to answer the door is absolutely ridiculous. Customers cannot be expected to reach their front door instantly, and a delivery driver should allow a reasonable amount of time for someone to respond before walking away. It is particularly unreasonable when the driver has arrived before the allocated delivery window in the first place.

To make matters worse, the email I received that morning from DHL specifically stated: "If there's no-one at home, we'll deliver to your neighbour."

Despite this, the driver chose to leave my parcel unattended on the doorstep instead. DHL's tracking notification subsequently stated that the parcel had been delivered and accepted by the recipient. This was completely inaccurate. I did not receive the parcel personally, nor did I authorise it to be left unattended.

I have CCTV footage showing exactly what happened, alongside the delivery notification and email evidence.

What makes this situation particularly frustrating is that this is the SAME driver I have previously complained about. A few months ago, I witnessed him dropping parcels from a height and challenged him about his handling of deliveries. Rather than responding professionally, he was rude and dismissive.

I have already raised concerns about this driver's conduct. On a previous occasion, I was given assurances that he had been spoken to and that management had addressed the matter. Clearly, nothing has changed.

To make matters worse, I submitted another formal complaint last week and haven't even received a response. No acknowledgement, no explanation and no indication that anyone is taking my concerns seriously.

How many times does a customer have to complain about the same driver before DHL actually takes action? What is the point of having a complaints process if customers are repeatedly ignored and the same problems continue?

Leaving parcels unattended on doorsteps is irresponsible and puts customers' deliveries at risk of theft or damage. Recording a parcel as accepted by the recipient when that person has not actually accepted it is equally concerning.

Customers should not have to repeatedly complain, provide CCTV evidence and chase a delivery company to get basic standards of service.

I have reached the point where I no longer want DHL delivering my parcels. If I know an order is going to be delivered by DHL, I would seriously reconsider placing that order.

DHL needs to stop issuing empty assurances and generic apologies and start taking responsibility. This is not acceptable customer service, and my confidence in the company has completely disappeared.

Every every EVERY TIME … i am last my delivery drivers schedule !! I live in Boston Spa near Wetherby. This means that although they say between 9am and 8 pm, I have to wait in all day and more than often my packages arrive around 9pm an hour later than the latest time. SUB STANDARD !!! Better service off EVERY and HERMES ….

I had the greatest experience today at the DHL 1007 Dairy Ashford location with Camilo and Frank from the moment I entered the store. Camilo & Frank were outstanding and professional in every way. I needed to send Christmas presents to my grandchildren in Portugal and they made everything just seamless from finding all the CE tags on the toys to expertly packing the box. I was very discouraged when I walked in. I had first been to FedEx who said it would cost $1500 to send 12 lb. worth of presents. But Camilo and Frank came to the rescue. They filled out all the international forms for me and the price to send was very reasonable. The presents will arrive in Portugal Friday. Thank you again Camilo and Frank for saving the day!!!

Lost package that they claim was delivered and that I personally signed for despite providing no evidence of the location of the parcels final destination or any evidence it was signed for. My package was arriving ‘today’ for four days and after numerous phone calls they have made no effort to contact me regarding the status of my missing package. Utterly useless, dishonest and unprofessional

Claimed parcel delivered and signed for, camera at electronic gate shows no attempt to deliver. 4 weeks later they claimed to have delivered it they tried to deliver the same parcel! Previous failed deliveries claimed address could not be located, address could not be accessed, oh and road closed.

Of the last 12 deliveries (from different companies), that DHL have delivered have all bar one, been delivered to the wrong address. And from DHL's own admission, to an address some 20 miles away. Of course all signed for by the driver (which must be some kind of fraud) and stated the item was handed over. We did find one of the parcels that was left half in a hedge a few doors up the road. Who signed for that one then, a bl00*y hedgehog! Useless and should fire their drivers. They are not doing their jobs.