DHL Reviews 

They failed to deliver my package, and stuffed it in a "nearby filiale". A quick 40 minutes bus ride away.

They give my £420 parcel to an extremely shady company called Coventry PFW National Hub (ran by parcel force). Extremely disappointed with their choice!! - I paid for DHL Express, disaster. Probably been stolen based on reviews of the company they’ve give it to.

This kind of courier even 1star not deserved to recieved. I sent my gift box to my cousin last August 7 in just 3 days already arrived in Germany but couldn't find the address and showing just an hour after that processing to send back to sender. They could pick that from branch nearby if the leave the box, now is about end of the month I didn't hear nothing or anything can't track. What for if I know already this reviews a lot of people complaint, never ever to used this company courier. So disappointed

A package was sent from South Korea to Frankfurt, Germany through Korea Post. The package arrived in Frankfurt, but it was never delivered to my home or even to a Packstation.

When I contacted DHL by phone to ask about the package, I was told that the package did not contain sufficient address details and that it had therefore been returned to South Korea.

However, after the package arrived back in South Korea, I saw a photo of the package and discovered that all the necessary details were clearly written on it, including my name and phone number. My German phone number was also clearly provided. Despite this, DHL did not call me even once, nor did they make any attempt to contact me.

Instead, the package was returned to South Korea without any notification or information to me. I find this extremely frustrating and unacceptable.

This is a very serious issue for me, and I would like to make a formal complaint. I would like to receive a clear explanation as soon as possible as to why my package was returned when all the necessary information was clearly provided and why I was never contacted by DHL.

I expected DHL to handle the delivery properly and fulfill its responsibility, but I am extremely disappointed with the service I received. I would appreciate a prompt investigation and a clear written explanation of what happened.

DHL Germany's service is an absolute joke. I have an urgent package that was guaranteed for delivery on Tuesday. It is now Friday night, and it is STILL not here.For four consecutive days, their tracking system has sent me fraudulent notifications stating "your package will be delivered today." Because of these outright lies, I have been held hostage in my house every single day, waiting for a delivery van that never shows up. They scan it onto the truck in the morning, the driver gets lazy or overloaded, aborts the tour, drives back to the depot, and repeats the same garbage loop the next day.This package contains specialized medical allergy food for my dog. Leaving a pet without their vital prescription diet for nearly a week because your couriers cannot finish their basic routes is dangerous and negligent.To top it all off, your customer service is completely rude, hostile, and utterly useless. Trying to call them is a waste of time as the phone lines throw errors or disconnect you, and when you finally reach someone, the agents are completely dismissive, aggressive, and couldn't care less about resolving a critical delivery failure.Meanwhile, other private delivery services manage to deliver to my address perfectly on time without a single issue. This is hands down the worst postal logistics service in Germany. Unreliable tracking, failed deliveries, aggressive staff, and zero accountability. Fix your broken Neukölln delivery routes!

DHL, what an embarrassing circus. Delivering a parcel to the correct address is apparently beyond your capabilities, but inventing contradictory excuses seems to work flawlessly. And then you simply ignore customers when the excuses run out. If you’re incapable of delivering, incapable of giving a straight answer, and apparently incapable of responding at all, don’t clutch your pearls over 1-star reviews. You earned them. Maybe spend less money polishing your Instagram image and more on becoming a functioning delivery company. 🤡

DHL Germany is nothing but a total mess. I had the misfortune of using DHL two times and each time my parcel disappeared without a trace. The worst thing about them is their poor tracking system and customer service which is nonexistent at the best of times. It even took me to visit their office in order to complain and there I found people who seemed not to know anything about finding any packages. This has been the most incompetent and careless courier service that I have ever come across in my entire life.

Pretty awful delivery service. Was supposed to receive a letter from abroad. Never arrived because their system mistakingly omitted part of the address.

I waited in for my parcels and was aware that a van had just pulled up outside. I had a look and it was the DHL delivery van. I caught the drivers eye so he knew I was in. I opened the door and waited and waited ….. nothing. I then discovered he’d driven off leaving a message that “delivery couldn’t be managed” under a stone. He didn’t even bother to come to the front door. Really unimpressive.

flexibility was promised but then turned out not possible. unfriendly. only german allowed.

Letter not delivered.

When you enquire, you’re put through to an AI operator.

This doesn’t solve the problem.

The member of staff on the phone doesn’t solve the problem either.

I’ve suggested that DHL should start using carrier pigeons to ensure that the letters are actually delivered.

⭐ 1 star — Extremely frustrating experience with DHL

My experience with DHL has been extremely frustrating. I waited several days for my package and, when the tracking showed that it was out for delivery, I was at the address waiting to receive it.

However, the delivery was not completed, and the tracking stated that I was unavailable. The driver did not call me or properly contact me. I was then informed that the package would be taken to another service point, with the possibility of eventually being returned to the sender.

After waiting several days for my package, I now have to spend my time trying to find out where it is and what will happen to it.

Very disappointing customer service and a very stressful delivery experience. DHL needs to improve both its delivery service and communication with customers.

As a work for DHL they dont give a shit about their employees , they let you die in the car with 50 grad + , when i m sayng they dont give a shit i m sayng about yhe big bosses because my bosses from deposit i m sure they don’t want us to suffer everyday . WAKE THE hell UP , stop this modern slavery

DHL is the worst. I am leaving Germany completely in September, and I am so happy I never have to deal with DHL again. It feels like they do this on purpose to inconvenience people out of spite, because how bad can a shipping company be? I already paid 3.99 Euros for shipping for a perfume. The person ofc came while I was in the bathroom. Instead of just leaving the package, the deliveryman took it with him and placed it in the farthest pickup station possible. It takes 30-minutes bus ride to pick it up from the station he chose and costs a 5-euro bus ticket to get there. I just ended up paying 9 Euros for shipment. Why do sellers still work with DHL? I will also give a bad rating to the seller. I wish I bought it from someone else who uses a better shipping company. 9 Euros for shipment in total, and having to take time off work to go 30 minutes out of the city centre is insane. There are literally 200 pickup stations in the city centre. But they have to take it basically outside the city to some random rural pickup station to inconvenience you as much as possible. Am I supposed to run out of the shower with soap on me and only a towel to be able to receive a package???

Tropicfeel order #775377, originating from Spain CQ824442631DE

According to the tracking system, a delivery attempt was recorded stating that no one was home.
This information is not true. I was at home during the entire time period indicated and have proof to support this (video doorbell footage / witnesses, as applicable).

No attempt was made to contact me by phone, the doorbell was not rung, and no delivery attempt notice was left. I consider this situation particularly serious, as it results in a false entry in the tracking system, hindering the receipt of a package I have been waiting for some time.

I request the following to DHL:
1. A formal investigation into the courier responsible for this route/delivery;
2. Immediate rescheduling of the delivery, with advance notice by phone or email prior to the attempt;
3. A written response regarding the outcome of this complaint.
Result of claim:
* No answer from DHL email, and phone contact nobody answer the phone.

DHL couldn't find my address and sent the package back, although the address is correct and clear. I absolutely provided all information. They do not call, do not redirect the package to the DHL pickup station, do not even try to deliver the package. I wonder if they even came to my house in the first place. Absolutely the worst.

DHL has clearly invested heavily in AI-driven customer service, chatbots, automated routing, the works. Unfortunately, none of that technology seems capable of the one thing it's meant to help with: correctly delivering a parcel to a correctly stated address. My package was returned to sender due to an address issue, and when I called to request a minor correction, I was told this simply wasn't possible. Not "difficult," not "we'll try", just not possible. I'd have more confidence in this service if the AI investment translated into actual problem-solving rather than another layer between the customer and a working solution. If you have any other shipping option available, I'd strongly recommend using it instead.

Avoid at all costs.. it says return delivery to sender due to address not found… address is visible…such incompetence.. Alternatively couldn’t they try next day or leave it in a parcel?

I truly hope they will go bankrupt :) only feel sorry for the overloaded employees

My experience with DHL has been extremely disappointing.

I paid €123 to send four shipments containing my personal belongings. Unfortunately, DHL failed to deliver my shipments to my current address in Chemnitz. Instead, the shipments were returned to my previous address, even though I had paid for the delivery service.

I am now in Chemnitz and cannot simply travel back to my previous address to collect my belongings. This situation has caused me unnecessary stress, inconvenience, wasted time, and financial loss.

What is even more frustrating is the customer service. I contacted DHL and provided the correct tracking numbers and the required proof of shipment, but getting proper assistance and a clear solution has been very difficult.

I paid €123, but I did not receive the delivery service I paid for. I have therefore requested a full refund of the €123.

DHL presents itself as a major international courier company, but based on my personal experience, the service I received was far below what I expected. Communication with customers should be much easier, and DHL should take greater responsibility when a delivery fails.

This has been one of the most frustrating courier experiences I have had. I sincerely hope DHL improves its delivery process and customer service.

Very disappointing. I would not recommend DHL based on my experience.

After having experienced the same issues for over a year, I am convinced this company in Germany is beyond repair. The deliveries are flashed for a certain day and time but never delivered and then suddenly comes a surprise delivery where one has to turn into a superhero to jump off the roof of their workplace to be home to collect it. It’s also beyond my understanding that when it’s a known fact that most people might be working 9-5 and may not be home during these hours, how are they going to substitute their presence? A wise man would park it in the nearest pack station, I would believe, but then there are these super wise ones who take it to some random DHL point for the receiver to globe trot for their parcel. It indeed requires some next level talent to handle such immensely wise people with such efficient peek-a-boo delivery skills. Why don’t DHL in this country run a circus instead which will actually be enjoyed for their natural talents?