Amazon.de Reviews 

Very disappointing warranty service.

I bought a robot from Amazon for approximately 6,000 DKK (€800). I returned it to Amazon’s official repair center under warranty over two months ago, and I still don’t have my product back or a solution.

I have contacted Amazon Customer Service repeatedly by phone and email. I have been told to contact the repair team by email, which I have done three times, providing all the requested information and documentation. I have received no response.

I have also requested either a full refund or a brand-new replacement, but have received no response to that either.

On top of this, I paid approximately 600 DKK to ship the robot to the repair center. Amazon promised to reimburse this cost, but I have still not received it.

My case was escalated several weeks ago, but I am still waiting for a resolution.

I have followed every instruction Amazon has given me. After more than two months, I simply expect Amazon to take responsibility and resolve this properly.

Very disappointing experience.

If I could give zero stars, I would.

I bought a RENPHO LED face mask from Amazon.de, and unfortunately it stopped working after only a few months of normal use.

What is completely unacceptable is Amazon’s customer service. The order clearly states “Sold by: Amazon.de”, yet when the product stopped working, Amazon told me to contact RENPHO. RENPHO, on the other hand, told me that I need to deal with Amazon.

So I’m being sent back and forth between Amazon and RENPHO, with neither willing to take responsibility for a faulty product that was sold by Amazon.

Very disappointing customer service. I expected much better from Amazon.

Delayed refund for stolen ASUS router – Still no response regarding compensation!

I ordered an ASUS RT-BE9700 Tri-Band Wi-Fi router for €192 (4,815.03 CZK) on July 15. The item was stolen in transit and replaced with a cheap TP-Link. I sent it back, and Amazon received it on July 27. It took Amazon 28 days to finally refund my money on August 24, and they only did so after a previous complaint.On August 24, I formally requested compensation for withholding my money and the terrible experience. It has been 11 days, and there is absolutely no response, no email, and no update. I demand that the Executive Customer Relations team looks into this case history and issues the promised compensation for this unacceptable delay.

Paid extra for fast shipping. Received several emails - in German - confirming the order. Then an email saying the purchase didn’t go through. I then sent my ID and did all the steps they told me. Didn’t help one bit. The order was supposed to be delivered today. They haven’t even sent it. And I reaaaally needed it TODAY.
They then ask me to go through seven steps making sure the problem is not on my end…. I HAVE NO ISSUES BUYING FROM ANY OTHER WEBSITE and I’ve already confirmed my ID.

I am extremely disappointed with Amazon's customer service. I bought a TUXING Air Compressor, and shortly after, the price dropped by DKK 347.65. I contacted support, and an agent named Mia formally promised me in writing that the difference would be refunded within 5-7 business days.When the refund didn't arrive, I followed up. The next agent completely refused to honor their colleague's written commitment. Worst of all, when I asked to speak with a supervisor, the agent abruptly closed the chat on me! This is unacceptable and dishonest behavior from a major company. Amazon must honor the promises made by its own representatives. Order #302-9645277-8347519.

After an improvement with the fact that most of the packages are getting lost, now they found a new trick: "delivered to neighbour" that not really exists. They just invented a fake name and the tracking number is fake. At the beginning you always lost your money if a package got lost, and 70%+ got lost (only in Amazon, ordering from other places it never get lost), then it went down to 30% and you could received your money back. Now with the new trick we are back to 14 years ago.

I have been an Amazon customer for years, but my recent experience with Amazon.de has been extremely disappointing.

I paid around €2,000 for two battery sets that were marked as delivered, but I never received the goods. The proof of delivery contains a signature that is not mine, and the seller has refused to properly resolve the situation.

I have provided all the evidence requested and contacted Amazon Customer Service repeatedly. Despite several escalations and promises of follow-up, I have been repeatedly sent back and forth between Amazon and the seller.

I have now had to escalate the matter to the European Consumer Centre (CEC Portugal).

For a company of Amazon's size, this level of customer service and lack of responsibility is extremely disappointing. I expected Amazon to protect its customer when a €2,000 order is clearly disputed, not leave the customer to fight with a third-party seller.

partial order, 2 times in a row.
ive ordered from amazon.de twice now, and both times there were something from the order that was missing.

The worst online company ever! 😡

I tried to place an order, but every time my payment was declined or marked as “payment revision.” After several attempts, I send all the proof but they suddenly blocked my account.

Honestly, I’ve never experienced something like this with an online shopping company. In my experience, Temu is much better than Amazon when it comes to ordering and payment.

I definitely do not recommend Amazon and will not be using this company again. Very disappointing experience! 👎

I placed an order from a new Amazon Prime Business account. They cancelled my order for alleged "unusual ordering activity".

I then successfully verified my identity using the link provided. One day later, they still haven't unblocked my account.

They have even blocked me from contacting them again through chat or the callback feature.

Terrible customer experience & service!
They treat innocent customers like criminals!

I am a prime member and I have ordered an expensive laptop. They have been postponing the delivery 3 times and then went silent. I have been contacting support desk to resume delivery, but they simply suggest canceling and reordering, saying that their policy does not allow them to resume. Polite words, but awful treatment. Deeply disappointed. Will suspend ordering from Amazon.

Please buy from local business and avoid Amazon! Since two years the service has become terrible. The transport company logged in their system that I received the package at 5:40 am. during my sleep.
After two emails they recognized that they returned it to Amazon, who didn't reimburse my money.
After one hour chatting with them, they told that one they opened a claim and I will get a refund. Since one month, I am still waiting.
It is better to buy in other online shops which have customer service and serious transport companies, even if you pay 2-3 EUR more for each product.

I'm very disappointed. I waited three weeks for my delivery. On the day it was due, I received this message: "Unfortunately, DB Schenker ran into an issue when attempting your delivery. They will try again." I checked the tracking and my package was 1500 miles away. The new delivery date is another 14 days from my original delivery date. Still waiting.

this is by far the worst purshase attempt i have evrer done
this has become wayyy betond being just fraustrating
i have been tring to buy a 5080 for HOURS and everytime i do so my account gets closed
at first i used my credit card and my main amazon account , placed the order , minutes later the account was flaged as sus , why ? idfk , its literally my debit card with my name on it and the same debit card i have used before
they asked me to verify ownership of the card
so i took a photo of my card , driving license , id , purshase made with the card in amazon through the cards app
and the result ? my account got closed
tried to buy with my other account but used my dads credit card
same thing happened even tho agian i provided id,etc;
then i tried using my dads account and his credit card through a whole diffrient device
and the same exact thing happened even tho this time i literally used the passport scan option !!!
then i made a new account and went to customer support and they were helpful , or so i thought , they asked me to repeat the proccese to detirmen the cause
and so i did
just for what ? for it to get resolved? hell no
they literally hit me with " this is a matter of specialists and our team will contact you via email within the next 48 hours "
even if they get it resolved am still standing on my stance !!
this is beyond horrible service and just absurdly annoying to deal with , NOTHING will change my mind and i aint never ever thinking about using this shithole store EVER AGAIN
HORRIBLE

Watch out! If you want a fair business partner amazon.de is not the way to go.

Really frustrating.
I registered an business acount, to an email and I am using the same email for a support question/chat, so they can easily verify.

They wrote me I need to sent them my bank account bank statement, otherwise the SEPA transaction would not be completed. I have sent them my bank statement, but I received an email, that they won't read my email because it is not safe? - I am using this email now from 2004, never had any problem with any business partner.

I went also to the chat support - they assured me, that the email address, from which I wrote them, and also registered my account, is now "whitelisted". Some hours later I received the same email from them: "your email address is not safe", whatever this means...

Today they assured me on chat, that they will send me a "safe link" where I can upload the bank statement. Did not receive any "safe link" nor any email from.... I am done with Amazon.
If you want a fair business partner for a long business coorporation avoid amazon.

It can be good if you have luck for 2,3 purchases without stress, but definately they are not any good for any long term coorporation.

Never had a big issue. This is my go to online resource for when I can't precisely or easily find what I would like locally.

I deeply debated whether to deduct one star or not based on delivery timings being flexible, but considering the world we're living in right now, I'm pleasantly surprised things arrive at all.

If you can work around an uncertain delivery date and are not a returns junkie, you should be fine, I reckon.

Extremely bad and unacceptable service. My order was returned by the shipping company due to damaged packaging. However, after months of sending emails to customer service to have my refund for the non-deliverable package, I still haven't heard anything

I have returned two items in top condition, unused and original packing. Months and months I am waiting for the money. One of it they said they have send it but didn't arrive. I guess it might be cause mean while o got new card, but I have sent them this explanation and new card number and still nothing! Please whoever have the same experience, let's connect here or on reddit forum to sue them. I have enough.

A loyal Amazon customer – but cross-border warranty support failed when it mattered

I have been an Amazon customer for many years and have made a large number of purchases. In general, I have been very satisfied. Orders, deliveries and even previous returns have normally worked as expected.

That is precisely why this experience has been so disappointing.

I purchased an iRobot Roomba Combo 505 Plus from Amazon.de. When the robot developed a fault, what should have been a straightforward warranty claim turned into a long and unnecessarily complicated cross-border process.

During the process, it became apparent that the seemingly European sales model is not matched by an equally seamless European after-sales and service structure. Different iRobot organisations and service facilities in Denmark, Germany and the UK were not prepared to take responsibility for a product bought through Amazon.de, leaving Amazon as the seller to resolve the matter.

That in itself would not necessarily be a problem if Amazon’s own process worked effectively. Unfortunately, it did not.

Amazon accepted the complaint and ultimately accepted the return. I followed Amazon’s instructions and returned the defective robot. I had to pay DKK 598 for the return shipment.

The purchase price of EUR 471.64 was subsequently refunded, so there is no dispute that the product was returned and that Amazon processed the return.

The only remaining issue is the DKK 598 return shipping cost.

Amazon specifically asked me to provide documentation showing the tracking information, shipment date and shipping cost. I supplied this documentation repeatedly.

On 21 July 2026, Amazon confirmed in writing that once the documentation was received, the shipping-cost reimbursement would be processed promptly.

I submitted the documentation again on 2 August and again on 3 August.

Instead of receiving the reimbursement, I subsequently received a response stating that Amazon had not received the returned product and therefore could not reimburse the shipping costs. This is difficult to understand when Amazon had already processed the return and refunded the full purchase price.

Since then, the case has involved repeated correspondence, different customer-service representatives, repeated requests for information already supplied and contradictory responses.

For me, this raises a broader issue.

One of the great advantages of the EU internal market is that consumers can buy goods across borders. Businesses such as Amazon have built an extremely successful model around exactly that opportunity.

But cross-border selling also needs to work when something goes wrong.

EU consumer rules require remedies for defective goods to be provided without cost to the consumer, within a reasonable time and without significant inconvenience. In my experience, this case has been anything but simple, timely or free of inconvenience.

I do not claim that every Amazon transaction is like this. Quite the opposite: my previous experience with Amazon has generally been very good.

But this experience has changed my view of what I am prepared to buy there.

For inexpensive, straightforward products, I may well continue using Amazon. But I would now think very carefully before buying another expensive appliance, robot vacuum or similar product from Amazon.de where I might later depend on a cross-border warranty and service process.

The DKK 598 is no longer really the main issue. It is the fact that resolving such a simple and well-documented matter has required this much time, repetition and effort.

At the time of writing, I am still waiting for reimbursement of the DKK 598 return shipping cost.