Deutsche Post Reviews 

I am a bit shocked by the levels of “service” or the absence of it i d say.
Definately the worst in EUrope.
If possible use other carriers as you ll be insulted for your own money otherwise…

If I could leave less, I would. I sent a package to Germany from Canada. I'm from Canada so I only speak English. They hang up on me several times because none of their staff could help me in English. Never would Canadians not help their customer, DE has a lot to learn.

I sent a letter on 12th March and it hasn't left the country for 4 weeks. It was returned to me for no reason THREE different times! I never received the full refund after sending FIVE different emails and opening support tickets with non-existent customer support.

They say tracked letters are insured but here I am waiting on a refund that I will never receive because these are frauds.

You are directly lying to me with no shame in your post office, whenever I call you, AND on the email too. You people are embaressing!!!

Useless service. They ask basically premium delivery service fee but package have not arrived even after 3 weeks. DO NOT RECOMMEND!

I order protein powder from a company in Germany and I always make sure to order more before I run out cause ALWAYS it takes much longer than the estimated time as the company uses Deutsche Post DHL

This service is completely useless and it's just a way to steal your money. I tried it for 1 year and all the mail that should have been forwarded was returned to the senders. Some senders could contact me by email or call me but others (I might not even know how many) were sadly just lost or discarded. Good luck getting to the right department to file a complaint or get clarity on what's happening. It was easier to take my money though. Unprofessional and incompetent.

My shipping whas cancelled while in transit, never delivered, and no information or updates were provided by the company, about what they would do with the package.
It happened in DECEMBER, and the last 4 months I've been trying to reach the costumer support, with no reply. All my requests were neglected.
I NEED MY PACKAGE BACK, it's been four months!

My recommended letter was shipped 13th of February. From Germany to Denmark. The 5th of March I get a message that the letter couldn't be delivered and that the letter was shipped back to Germany from Montreal, Canada. Yesterday the 10th of March it was still not with the person who sent the letter. I hope today is my day, today is gonna be my day. It was my passport that the embassy sent back to me (it took 3-5 days to send it to them from Denmark) and I am travelling Monday with no possibility to do an emergency passport so really it all depend on Deutsche Post, I have never experienced the postal service taking one month before. We did a nachforschungsauftrag more than a week ago but didn't hear anything back, so that was pretty useless. The service is awful as well. To call them you talk with a bot, if you are lucky they send you through to a real human, but when you get through they say "No English" and hang up. Then my friend who speaks German tried to call them for me, to that customer service told him that they already talked to me, lies. Last time to use Deutsche Post or DHL. I just hope my letter is gonna be with the sender today, tomorrow or Friday so I am going to buy a plain ticket for 200 eur and pick it up, yay. Deutsche post is not reliable at all and the customer service or lack of it is a joke. An awful experience, lesson learned I guess, never again. DO NOT TRUST THEM WITH IMPORTANT DOCUMENTS OR GOODS.

Update:

Today is the 17th of March. It still hasn’t arrived and no updates. They haven’t replied my e-mails or the investigation. It is more than a month. We missed our travel the 16th because of this delay and had to move it a month. When you Call they hang up and say they don’t speak English. My friend who speak german tried to Call for me but they also hung up on him and Said they couldn’t help. Rude.

Worst Company Ever. And they give the worst most useless feedback to reviews here. I wish I could give them minus 1000. It Will be cheaper and sager to just go and give your post in person. Dont risk it.

Mailed a package on Sept 23, 2025 and as Feb. 9, 2026, have not received it. US Citizen that mail some of my clothes back to US. Have tried everything to see where it is and they sent it back to this post office I was told. Tracking # CR908021655DE

Where is my package? What is wrong?
Please respond in English>

One of two international parcels sent from Hamburg to Novi Sad on 10 October arrived only on 20 January.

The parcel was officially opened “for security reasons” and repacked by Deutsche Post. According to the customs declaration, it contained food and gifts.

However, most of the contents were missing upon delivery. The original parcel weight was 4.9 kg, while the delivered parcel weighed approximately 2 kg.

No prior notification was sent to the recipient that the parcel was waiting at the post office.

The second parcel from the same shipment is still missing.

Extremely slow delivery, missing contents after “security inspection”, and no transparency.

Very bad experience with them....been 5month and I haven't received my package....not until I filled a complain to @Deutschepost890 on telegram they fix the problem

If you value your time and money, avoid any shipping route that passes through Frankfurt, Germany. My parcel (SHUA7763947591 via Nova Post) has been held indefinitely by German Customs at Frankfurt Airport since 23 Dec 2025 with zero communication and zero accountability.
​The government service here is utterly incompetent and creates a massive bottleneck for international trade. It is a "black hole" where property disappears into bureaucracy. I strongly advise businesses and individuals to bypass Germany entirely and use more efficient European hubs. Their "service" is a deterrent to global commerce. Avoid at all costs.

Michael Meier

I am highly displeased that I am waiting 18 days for my delivery and have not received it yet.

Absolutely terrible service. I am looking to make a formal complaint about a Deutsche Post employee and it is simply impossible. The complaint form on the website doesn't work, the two email addresses I have found do not work, the ChatBot is a joke. How can someone raise a serious issue that needs addressing with a company that simply does not care and is not interested?

The worstttttttt company ever. Been ordering this product 4th time now, they say delivery failed and didn’t actually even try to deliver it. And then send the product back to the sender.
Shittiest experience

Absolute dog shit, you are better with finding a random pigeon on the street and strapping it with your letter, I guarantee the deliver success will be much higher

Very poor, less than a star. I bought something from holland to be delivered in Germany it’s been more than a month and it still hasn’t been delivered.

Happy with my product, the best!!

The most disgusting national shipping service existed. The organization is Germany's legalised pirate stealing and hijacking every goods passing through them. My parcel was sent to me with item inside missing while it's properly sealed by their official tape. The item later was found with their staff many weeks later. They gave the excuse of checking for battery to safe their backside while the item doesn't even contain battery. Now since it was found with their staff, somehow they are still holding my property with no excuse of why it's never shipped to me. This is hijacking of people property!!! Germany legalised pirate!!!

My parcel was “inspected” by Deutsche Post in Frankfurt, resealed with their official tape, and arrived completely empty except for their inspection letter. The item was clearly stolen while under their control. This is not a postal service, but a guild of thieves operating behind official procedures and paperwork.

After researching online, I found many other people reporting similar cases of stolen items after Deutsche Post inspections — so this is not an isolated incident. Yet there is no accountability, no investigation, and no transparency. Absolutely disgraceful — I will never use Deutsche Post again or trust them with any shipment of value.