Hello The courier left the package OUTSIDE the entrance to my apartment building while I was home and did not ring my apartment bell or any other contact!! I was surprised to receive email notific... See more
Company replied
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First couldn't find out the parcel but later found. It was collected by my neighbour. The Delivery Man could be a bit more detailed,like they could write a bit mor detailed where they delivered, or w... See more
Company replied
Ugh. Just ugh. If I can avoid GLS, I generally do. In this case the seller made that choice. Tracking is buggy. With a recent delivery, they delivered package 2/2 to my home and the other to a not-so-... See more
Company replied
**Draft Review of a Science Fiction Movie** **[Title of the Movie]** is a thrilling science fiction film that takes viewers on a journey through space and time. The movie explores [brie... See more
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Company details
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
103K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Pure incompetence
Pure incompetence. Three times they were supposed to drop a package for me on Amazons behalf and every time they have said they cannot find my location. Although on the same day two seperate DHL packages were successfully delivered.
How can a company with such a terrible track record still be functioning. How are we willing to accept such mediocrity.
September 4, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Package left outside building
Hello
The courier left the package OUTSIDE the entrance to my apartment building while I was home and did not ring my apartment bell or any other contact!!
I was surprised to receive email notification that package has been delivered while being at home !!
Considering package was in OEM packing and visibly over €200 value it could have been stolen or misplaced .
September 4, 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Delivery on time and they get the…
Delivery on time and they get the address right🫶🏾
September 4, 2026
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
Worst ever
Worst ever! Imitation of delivery service with interactive map and support, but won't deliver you anything. It happened to me 2 times already. The only feedback - start actually delivering.
September 3, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
The worst delivery company in Germany…
The worst delivery company in Germany and probably Europe. Still waiting for my package that was shipped 10 dys ago. Not the first time.
September 3, 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
no timely dleivery and update on where…
no timely dleivery and update on where parcel is kept if not delivered and if customer can pick up
September 2, 2026
Reply from GLS Germany
Hi 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
I do not agree when the transporter’s…
I do not agree when the transporter’s let the package outside(in front of the building) and he leave without say nothing, but on the app is writing it was delivered . Please do something!!!!!!
September 1, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Reply from GLS Germany
Hi Parcel Lover,
It's great that we were able to make you happy with the delivery. We hope to crack the 5 stars next time! 🤗
Sending warm greetings. 📦
automation
August 31, 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
danke für deine Stimme
Liebe Grüße 💙
Dein GLS Germany Kundenservice
top speed / service
August 31, 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
I was at home waiting for the package and it didnt arrive
I was at home waiting for the package, nobody arrived and I got the message saying that I wasnt home when I clarealy was and was waiting for the package. I order this product specifically online to not have to deal with carring this product around, speacially during working hours, and ordering with GLS made me do excatly that. terrible
August 31, 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
My orders are never delivered on time
My orders are never delivered on time. They always make up excuses—like claiming the recipient wasn't home when they didn't even try to deliver—and these constant lies are frustrating.
August 27, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
The worst shipping company I have ever…
The worst shipping company I have ever seen in my life; out of five deliveries, all five were delayed by more than two days. When traveling in Africa, I used companies that were far more professional.
Das schlechteste Transportunternehmen, das ich je erlebt habe: Von fünf Lieferungen kamen alle fünf mit mehr als zwei Tagen Verspätung an. Selbst in Afrika habe ich auf Geschäftsreisen weitaus professionellere Unternehmen erlebt.
La pire compagnie de transport que j'aie jamais vue dans ma vie, sur cinq livraisons, cinq avec un retard de plus de deux jours.
En Afrique j'ai utilisé en déplacement des compgnie beaucoup plus professionnelles.
أسوأ شركة نقل رأيتها في حياتي؛ فمن أصل خمس عمليات تسليم، تأخرت جميعها لأكثر من يومين. لقد تعاملتُ مع شركات أكثر احترافية بكثير أثناء تنقلي في أفريقيا.
August 25, 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Drivers lie and say your not home
Driver said parcel arrived even though I was at door waiting and this has happened 3 times now. ZERO customer service so no way to ask for help
August 25, 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
They claimed I denied the reception and…
They claimed I denied the reception and I was in my house the whole time, it never happened, then I tried the chat bot and it didn’t work so I decided calling to the contact number and I had no answer and now I’m not even sure if I’ll receive my order 🫠
August 25, 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
My packet is delivered to a GLS packet…
My packet is delivered to a GLS packet shop
, but i have not recieved the address of that GLS packet shop
August 24, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
It's the worst company in Germany
It's the worst company in Germany. Nothing comes on time and you get notifications about the postman trying to deliver you something but being unable to, whereas nobody has really shown up and you've been waiting all day long. Has happened to us several times.
August 24, 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
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