Gls Austria Reviews 

I am writing you only to express my unsatisfaction with your company.
Whenever I need to receive a parcel from you it is NEVER delivered at home even though we are the whole day at home.
What is even more tragic, the parcel usually is delivered at most far parcel drop point
I will take care that I will never order from a shop that has collaboration with you.

Five times in a row I am home and the GLS guys don’t even attempt the delivery. This company needs to be sued!

Worst shipping company i ever had anything with,driver didnt bring the package,didnt even come nor called nor anything and the parcel shop is 35minutes away from me,he didnt even come with a car even close to the building,genuinely terrible company and the driver should be fired

GLS Austria is the worst delivery service I've dealt with, and apparently that's common knowledge. Not once has a package actually been delivered to my address, despite me being home and having paid for delivery. It just gets dropped off at a pickup point without so much as a heads-up.
After multiple complaints, I was told the dispatch team would "talk to the driver", nothing changed. On the most recent attempt, GLS managed to leave the package at a pickup shop without even notifying me where it was.
A complete failure at the most basic job of a delivery service: delivering. Can't recommend.

- I watch the truck pass my building
- 5 mins later: delivery failed
- Apparently I wasn't home
- Must have been a dream

Worthless trash.

I wish i couls give them 0 stars. I left two notes for the carrier that I am at home and (I work 100% remote) and on the day of the delivery, at the "planned" time, they wrote that I am not at home. While I was sitting AT HOME.

their customer support said "we apologise for the fake delivery attempt but wecannot influence our drivers behaviour. Your parcel can be picked up at a location 6 km from your house".

GLS - please pay your employees a decent wage and do not "overpromise to your customers" what you in advance know you cannot fulfill.

For all the people reading rhe reviews, ask chat gpt to phrase you an official complaint letter, not to GLS but the authorities. This makes GLS more likey to be audited and punished for malpractice and illegal business practices (e.g. charging B2B for services they are not fulfilling.

What went wrong?
Well, my husband paid for delivery on our home address, because our child is sick, and I am with her at home. You can imagine my surprise when I was told by GLS that I was not at home when the delivery was attempted, and that my parcel is left 3km away from my apartment in GLS parcel box.
How could you improve your services?
START DELIVERING PARCELS!
I can't pick my parcel, and I will ask for refund from the firm I ordered the product.

I was at home all day to receive my package, while in the end the delivery driver didn’t even bother to ring my bell. I only got a notification that I wasn’t at home and to wait for further information. This has happened multiple times (more than 10 times) with multiple different shops that use GLS and every time they don’t ring and just drop it at the pickup store. Awful service and I try to avoid getting anything delivered with this company.

GLS is quite possibly the WORST service. No delivery is ever even attempted (although a person is always home). Then, they somehow succeed in finding the most out of the way delivery station, so that going to retrieve your packet becomes an adventure of its own. No notice is ever given, either. Too bad lawsuits arent much of a thing in Austria, because a class action against GLS would be lovely.

I don't know why this company stil exists.
Customer service? What's that?
I tried to use their Kontaktformular, 2 times I got an email back with "Ihre Anfrage konnte keinem aktuellen Ticket zugewiesen werden". Like, what's the point anymore?

GLS keeps lying about attempted deliveries. They are the absolute worst of the worst. I’m already avoiding every shop and merchant that relies on them, but sometimes you only find out which carrier they use when it’s too late. I have 24/7 video surveillance in front of my door, so stop lying. I hope they go bankrupt.

Was waiting the whole day and they said they said i was not at home.

Absolute LACK of ACCESSIBILITY by the DELIVERY SERVICE provided and Stablished by GLS - The driver left the package in the city 1hr away from the delivery address! - We're the 99.99% of the 1 star given to GLS here by complaining about the same issue. (I have no vehicle). I called CS and the lady said it depends on the goodwill of the driver to attempt a new delivery on the next day! How come! That's a total lack of accessibility! DHL give send a reschedule email to deliver a package again, that's an assertive conscious & total accessibility implemented in a delivery service! DHL Leading by example on how should be done! *Moreover when it comes to towns, not city addresses. ** CS agent add: If the package is not picked up in 9 business days, it may be reschedule for a new delivery attempt** any guarantee about it? Wondering.

Absolutely unprofessional and unreliable delivery company. Drivers do not even deliver the package to the adress. They just send you an email that the package is somewhere in town. Drivers also lie that they tried to deliver although they do not even leave delivery ticket in the p.o. box. When you call service desk they have the same lying narrative and shift the blame to the customer (recipient). DO NOT USE THIS COMPANY AND LET IT BANKRUPT AS IT DOES NOT DESERVE TO EXIST! I am wondering how authorities allow it to have a permission to handle deliveries.

For three consecutive days I was promised parcel pickup “by 6 PM”, no one ever came. I stayed home waiting the entire time. Completely unreliable service and a total waste of time. Cannot recommend!!!!!!!!!!

Gls Austria seem to have a clear pattern of not delivering packages to customers’ homes. You end up paying for delivery, only to collect the package yourself—even when you’re at home—because they don’t make the effort to deliver it

Absolute terror.
Your package is being delivered to location 7km away, which is over 1h two-ways in a big city. When you eventually find time for pickup, the shop is closed unexpectedly.
Wrote them multiple times, no response.
Not only will I stop using GLS, but I will stop business with sellers who use GLS as well.

Literally the worst delivery company there is.
2 weeks in a row they messed up my packages, for the second one I did not even receive any notification and now I have to chase down the item myself. Pretty annoying when I have to pay serious delivery fee at the seller's page...

I always pay for delivery to my door and they never deliver my package