Österreichische Post AG Reviews 

Absolutely horrible service beyond words.

It took Austrian post exactly one month to return my small Rhode order to Vienna (not even to the correct address but one of their post offices) from Venice, Italy and they still asked for the 27 euro return fee - for reference, it took Rhode to deliver the package to Vienna, Austria from Los Angeles, California exactly two weeks. They also talk to you in a horrible manner even though I paid a very large amount of money for all the shipping in total.

They also completely dismissed me when I asked for help and told me to contact the Italian courier - who they couldn’t name, even though I asked them multiple times.

-infinite/100, don’t ever recommend

Waiting almost 3 weeks for a package from nyc to Vienna. They held another package over the price of CANDY. At this point Austrian post makes usps look flawless .. and that’s a low bar

Extremely disappointed with Austria Post's handling of my international parcel. My package sat in customs for over two weeks, yet I never received any notification by mail, email, or phone that customs fees needed to be paid. I was more than happy to pay the fees...in fact, I contacted the sender myself because I noticed the unusual delay.

The sender confirmed that customs fees were due and even gave me the customs contact number. I immediately tried calling multiple times and also submitted an inquiry by email. Before I could get any response, the tracking suddenly changed to "Customs clearance impossible – return."

This was especially upsetting because I've received international parcels at the same address before without any issues, and customs clearance normally takes a day or two. This time, the parcel sat for weeks with no communication whatsoever, only to be marked for return.

If recipients are expected to pay customs fees, they should at the very least be properly notified and given a fair opportunity to do so. Unfortunately, that did not happen in my case.

i was sent a package with pretty valuable item (new prescription glasses) from czech rep. to austria, they failed the delivery and instead of leaving a note where the package is stored there was nothing on the tracking just post code without any specific address - i sent two emails - no response. then i called them and they told me that the package is already on the way back to czech republic after 2 days... im so pissed

Never delivered! They use 3intermediate companies to lose the mail before delivery! The worst shipping experience ever!

Package stuck for 10days.
They said they had handed the package over to another carrier, but could not tell me who the other carrier was.
Told me to check with the sender.
When I asked how will the sender know, if you don't.

They said thats all the info we can give you and hung up.

Package is not delivered 2 times in a row. There is no information or whatever about where the package is.

⁸My experience with post Österreich is absolutely terrific. I do not recommend to no one unless you wanna get your package stolen. They subcontract other companies to send internationally so I would go ditectly to others. I sent old skis to Spain. Somewhere in Germany they dissapear. I am waiting now one month Schademanagement team to answer me, at least return my money back if not paying value of skis. No one is taking responsabilities there!! If you have something with sentimental or economic value definitely do not trust in Post. I would give them minus points if that would be possible.

If I could leave 1 star I would, sent a registered envelope on 28 December 2025 to Austria from Australia. They never delivered it to the recipient, holding it for over 10weeks, claimed it didn't have a nominated value, it was pictures FFS. Now they've sent it back to Australia on 20 March 2026, still have not received it. The most incompetent postal service in the world.

What went wrong this time, you ask? Everything went wrong! Out of 10 deliveries, there are problems with at least 6. This time I selected "pick up at post office" in their app, which has a fuction to reroute your shipments to an alternative destination. I guess I was too gullible in thinking that they knew what they were doing. The shipment is now circulating somewhere in the open space and no one can tell me where it is. Will it be returned to the sender? Will I be able to pick it up at the post office? Will they send it to my home address? Does it end up in a warehouse because no one knows what to do with it? The customer "service" just told me to wait and see. In other instances, the delivery man just jams the LP mailer in the way too small mailbox causing the LP to break, because he is too lazy to bring it back to the self-service box. This has happened numerous times and despite the hotline telling me each and everytime "we evaluated our procedures, checked with our delivery crew and can assure you this won't happen again" it keep happening again and again and again. Saying that this company is run by illiterate chimps would be an unfair insult to all the clever chimps in the world

Calculated the price using their online tool which came out to 16.25€. When paying at the post office they charged me 20.99€ even though the package was way under the weight limit as well as under the dimensions limit… 😑. Would not recommend using these crooks

Worst service ever. Most of the times they falsely say you weren't home, even if it's not true. It also happened to me a few times that they delivered my parcel WITHOUT SPECIFYING WHERE TO! Am I supposed to guess it?

Terrible tracking, and insanely slow movement. When posted by sender, it takes them 3 days to even have it leave the sorting sender, let alone leave the country. For reference, when I, a person who lives in the north of the Netherlands, want to send a parcel to belgium. It'll leave the country the same/next day, and be in belgium no more than 3 days later. In Austria, the parcel won't even be on the car by then! And it's more expensive postage then in the netherlands too! Scammers that don't like doing their jobs!

Sending a gift from Australia to Austria became a textbook case in frustration. Not only was I charged an exorbitant fee—more than the value of the gift itself—but the recipient was subjected to abusive and aggressive behavior when they tried to resolve the issue in person at a Vienna post office. This isn't an isolated incident; a glance at the reviews reveals a staggering 99% dissatisfaction rate, detailing systemic failures both in-person and via post. The entire experience was an embarrassing waste of time and money. I cannot stress this enough: find an alternative to the Austrian postal service.

Everything is shitty: from tracking updates to actual deliveries. Why do you even need courier services if they (Lieferanten) are too unbothered to actually ring a bell or knock on the door? What’s the point of them? It’s a nightmare and a shame, having this type of service on a governmental level, lol.

1 star — and only because giving minus 10 isn’t an option.

This service has officially reached a level I didn’t think possible: worse than anyone else. And considering they are a state‑run service kept alive by our taxes, the level of indifference is almost impressive. Someone should obviously remind them that their salaries exist because we pay for them.

The delivery drivers have apparently decided that doing their job is optional. They don’t ring, they don’t show up, they don’t leave anything at the post office — they simply click “missing address information” and call it a day. Which, of course, means they never even bothered to pick up the parcel from the warehouse. Pure inefficiency at its finest.

Customer service? A masterpiece of chaos. Every reply comes from a different person, each one more clueless than the last. One of them insisted three times that my tracking number “does not exist”. After I sent a screenshot proving it does, they simply disappeared. No reply, no explanation — just silence. Obviously.

Then the highlight: they told me the address on my XXX Lutz parcel doesn’t match the address on my postal account. As if the post office were Amazon. I don’t order from the post office — I order from companies. Their one and only task is to deliver to the address printed on the package. Apparently even that is too ambitious.

At this point I genuinely can’t tell whether the issue is a complete inability to understand basic procedures or a level of laziness that should be studied scientifically. But hey, better not disturb them — wouldn’t want to interrupt their coffee break, especially since we are the ones paying for it.

I sincerely look forward to the day this whole system becomes privatized. Maybe then the era of “dolce far niente” will finally come to an end.

My package was stolen from a collection box that only Post AT employees can open, using a barcode given to me, and the Post AT employees couldn't care less and even made racist remarks! It's a truly awful post office!!!

At least three items sent from the UK have been lost by Post.at. Two of them were rare vinyl records and the other a New Year gift from a friend. No sight of any of them. Zero customer support, zero interest, zero f**** given. Useless.

Had trouble with Austrian Post several times sending parcels between Ireland and Austria. Simple Christmas card was sent to Austria on dec 10th, arrived mid February!!! Parcel FROM Austria was sent back after being held in Vienna for more than ten days, was marked as “no fee payable” but still had to pay to get the parcel back and then was told it was due to customs charges because IRELAND was unknown and not EU. It did not even leave Austria. WTF!!! Send two parcels myself on dec 15th, arrived in Vienna on dec 18th and are still not delivered as of today dec 30th. Yes there’s holidays and weekends in between but you can cross the country by car in 10 hours!!! Avoid if possible and use German (or Swiss ) postal services if you can. Way better….