FedEx Reviews 

Terrible. 2 deliveries in a week. Paid for shipping to my home. They didn’t even attempt. Just left the notes on window. I’d like my $50 plus back for having to go myself to get it. Wasn’t going to play the. Try again in 2 days. When shipping was to be 3 days. Took 7-9 days. The company I deal with has been told never use them for me again.

Fed ex is the worst shipping company you could choose. They are never on time. I never choose them, but some of the things I order the companies use them. Every single time its late. EVERY SINGLE TIME. We are waiting for a package now its been sitting in Chicago for 2 days. What a joke. I will never use them and I recommend to everyone I ever talk to about it to not use them also. They are absolutely terrible!!

I got my package at the side of the house where the 1st floor people live not at the front of the house. I thought someone has stolen it until i seen the picture they sent..they shouldn't leave a package at that side of the house.

Using contractors in the 32205 Zip Code. They don't give a hoot about delivery. Multiple packages returned to sender. UPS at least makes an effort.

A bank sent me an overnight priority package on a Friday for Saturday delivery. Fed Ex truck was parked but the driver never came out of the truck and drove away. Later a picture of the package taken in the back of the truck and was sent as though it had been delivered. This package now will not be delivered by Fed Ex for at least 6 days. Customer service unhelpful. Unreliable delivery service lacking honesty to the consumer.

I get a medication delivered every month. It is a medication that requires refrigeration and for the last 7 months I have been on it and delivery has been a joke. This is a very expensive medication from a specialty pharmacy and usually I can get it the very next day. But this time I am not sure what is going on. It was supposed to be delivered yesterday. I have delivery notes on the fed ex app that always gets ignored. There is a door code that they need to get into my building and they always ignore the instructions. I have called twice. Yesterday I was told it would be delivered by 8pm and it wasnt. I called again today and was told it would be delivered by 5pm and it wasnt. So now that Monday is labor day I won't get it til Tuesday and by then the medication will be bad. I never receive any notifications, no phone call and my delivery instructions are always ignored. Fed ex has to be the worst delivery option out there. I even explained to the pharmacy that I have issues with getting my deliveries and nothing is ever done. So now a very expensive medication is going to go bad and I will most likely have to skip this month of my medication. So disappointed that more care isn't taken with these packages.

I had an excellent experience with Richard at the FedEx Office on 1865 Highway6. He was incredibly friendly, respectful, and professional throughout the entire process. I originally had a free Amazon return I could’ve dropped off somewhere else, But because of Richard’s outstanding service, I now prefer to use this FedEx Office even if I have to pay. That’s how much I appreciate the way he treats customers. Thank you, Richard!”

Horrible customer service!!! I remember a time when FedEx was all about customer service. I remember visiting the main FedEx facility to learn more about how to be a world class customer service company. Progress and AI has ruined them. Their AI driven phone support is abysmal and will NOT let you talk to a human being. You’ve lost a loyal customer FedEx and most likely you could not care less.

DON'T EVER use FedEx. Delivery is terrible. Doesn't give you a time frame. "Attempts" to deliver then just drives away. Doesn't call, doesn't ask for a security code. Outsources customer service to some country that barely speaks English. Every time, FedEx is the worst. You can literally choose ANY other shipping and have a better experience.

Employees at the Midland Columbus facility in Georgia will steal your package then file false claims that they delivered then put an allegation or security hold on your account. Please beware police has been notified.

If there was 0 star, I would have given it. A priority package that was supposed to be delivered on Sep 1 got stuck at customs due to incomplete paperwork. It finally got to the destination sorting facility on Sep 5, I drove there to see if I could get it, only for them to tell me they can’t release it even after the explaining to them that I needed the item for an event in few hours. The customer service agent will lie to you only to give them higher rating on the survey. The overall service at FedEx is shitty and totally appalling. I spent 3 whole days chasing this package and making numerous calls to no avail. Only one person went out of their way to help but he could only do much. Mind you, this is the third time I’m experiencing similar situation with FedEx, including a missing package that never got to me. Run from FedEx, especially their so-called “priority” service which never gets prioritized. If you have any serious business, try another place.

Used the service 'Send my bag '
They use FedEx as a courier & I can honestly say I found the experience one of the most frustrating I've ever had.
1st delivery failed due to 'incorrect address', the address was correct.
2nd excuse was no instructions for buzzer, the instruction was 'press the buzzer' redelivery wasn't next day but 5 days later despite many messages to advise exactly how to get the package to the recipient. The inability to contact the driver & refusal of the company to allow their drivers to contact the recipient exacerbates the frustration. I'll never willingly use FedEx again.

It would be a ZERO STAR if you'd let me. Absolutely Horrible customer service they repeatedly have given untrue information. Tracking information changed repeatedly!!!! The App DOES NOT WORK!!! EVERYTHING ABOUT THE COMPANY IS DISGUSTINGLY EMBARRASSING!!!!!!!

Will never have anything shipped from FedEx again paid for 1 day home delivery shipping on a Wednesday and won’t receive it till the following Tuesday and FedEx won’t let me pick package up even though they are sitting in Nashville for 2 days. I will pay extra to do UPS or order it from a different business that uses UPS

Generally a good service, more cost effective than DHL Express although the service is nowhere on par, with regards to time definate deliveries or collection flexibility, but as a business customer our customers generally get a good service etc and most are actually happy

Absolutely unacceptable service. I stayed home for two full days waiting for my package, yet FedEx claimed that two delivery attempts were made. The driver never pressed the building intercom, knocked, called, or made any reasonable effort to contact me. It appears that the driver simply arrived and left immediately.

I called customer service several times and was repeatedly told that the issue would be resolved, but nothing was done. I paid for this package and should not have to put my life on hold because FedEx cannot complete a basic delivery or follow clear instructions.

This has been an extremely frustrating and disappointing experience. FedEx needs to hold its drivers accountable and significantly improve its customer service. I would not recommend this delivery service based on my experience.

What went wrong ?
I am almost 72 and have cancer. F3d 3x were dubcontracted to bring a box of my personal belongings from Scotland to a friend in Greece. A fed 3x employee wanted theirnpassport and tax info and they rightly refused. I asked for more time to adjust a customs proforma to my name at another place. I live on a boat so it took me 2 days longer to learn how to digitally alter a PDF but i kept them informed. Instead of waiting 2 days they have returned my parcel to my brother in the uk. I will never use this company again and if you have any sense neither will you.

CG delivering to Sapphire NC was a bubbly energetic pretty girl. Always happy to deliver to my house. a pleasure to deal with...
Thanks

They're a bunch of crooks. I got an email saying I owed fees on a delivery from over a month ago. I verified on their website to make sure the email wasn't a scam, and they said I owe them money for customs. When I purchased the product, I had already paid the import fees and customs right then. I didn't choose to use FedEx as the delivery service. These additional custom fees were NOT calculated in my total when I originally purchased the item. This feels illegal to charge me a month after the delivery when I didn't even want to use this pathetic and useless company and did not agree to paying these extra fees. They're literally just stealing money from people because they can. WORST SERVICE I HAVE EVER HAD THE DISPLEASURE OF USING.

Extremely frustrating shipping experience. My package has been in transit since August 24 and it has been nearly 2 weeks.

The tracking history is honestly unbelievable: it went from Grove City, Ohio to Indianapolis, Indiana to California to Kingman, Arizona to New Mexico to Kansas to Illinois to and then back to California. It finally arrived at the Stockton, CA FedEx facility on August 31, and there has been absolutely no tracking update since. They told me ground takes about 5 business days, but it has been 2 WEEKS.

This has been an incredibly frustrating experience, and based on this shipment alone, I would seriously hesitate to use FedEx again.