UPS Reviews 

Attempted delivery marked — but I was home all day

UPS logged a delivery attempt today, but I was home the entire time — no driver, no doorbell, no card. On top of that, the option to leave the parcel in a safe place doesn't work, so I've had no way to avoid waiting in all day for nothing. Please fix the safe-place feature and make sure drivers genuinely attempt delivery before logging an attempt.

Tracking: 1Z40D2FTDK30546034

I purchased valuable items that were shipped with insurance. When the package arrived, it did not contain the valuable items I had purchased. Instead, it contained boards. I contacted UPS France SAS many times. During my communications, I received different and contradictory explanations, and my case was never resolved. Despite the shipment being insured, I have not received a satisfactory solution. I am now continuing to pursue the matter through the appropriate legal process. I am sharing my experience so other customers can be aware.

Cannot suggest only enough not to use UPS. I had a parcel collected from my house checked by them. The parcel was returned to the original sender as I had paid for a week later they took an additional payment from me without notification. I’ve been trying to get the money back, but you cannot get hold of them to get this sorted use at your own risk

You want to lose money ? Ship with this horrible company. I swear they don't care about customers and they made me lose money and time. I totally don't recommande.

They made me lose money waiting the whole day to receive my bike being shipped from Poland. They first delayed picking up by one day, and told me they would deliver Friday between 10am and 2pm, which they didn't. After a lot of time trying to reach out to their customer service, which is a horrible service by the way, the robot is so stupid and makes you lose 15 to 20 minutes, as simple as that. Then you have to wait until they pick up, "if the robot passes them to you," as if we're trying to reach out to GOD! Honestly! Reaching out to God is as simple as praying and costs nothing. You're horrible. Then they told me the delivery would be done before 7pm! And guess what, I waited until that time and nothing! They made me lose 120€ of my working day because I had to stay and wait for the delivery guy, and then they said, "Your parcel will be delivered tomorrow," as if our time doesn't count, our life doesn't matter, and as if we are not important and we have nothing to do in our lives!!! Seriously! Why do you have to upset a client to a point he wants to complain about you all! Really horrible service, I will never deal with them ever again. Never ever again in my entire life, and will make sure all of my friends and everyone who doesn't know me hears that you're a catastrophe and your service is the most awful service in the entire world. And wait for more bad reviews here and on YouTube,this way you learn how much a client's time is so important.

(UPS HUB, Lockport, IL) UPS website showed package arrived at the hub in Lockport, IL (6 MILES from my home) and scheduled for delivery 7/11/26. Later in the day, updated that delivery was, “DELAYED DUE TO WEATHER” (temps were in the 80’s, clear and NO rain for days before, and days after) … NO other updates. On 7/14/26 I filed a claim. MIRACULOUSLY, my package was found in OMAHA, NE (457 miles away), NOT in Lockport, IL. Delivery was made later in the week … UPS is getting to be as INEPT as the Post Office, NEITHER can be trusted to know where packages are, or to deliver when promised ….

Terrible service. I stayed home all day waiting for my package and they didn’t ring the bell. They just left the notice in my mailbox. The next morning I go to pick up my package, which is 20 minutes away from my house, and there’s nobody there even though it says it’s open from 9 to 18 hours. It is a private house with no one there. unbelievable.

Parcel sent from Germany to me in Paris on 9 July, due to arrive tomorrow, the 17th, which is fair enough. The parcel arrived at the sorting centre just outside Paris, and then was sent to the Netherlands, and now the delivery date has changed to next Wednesday. Not only that, but I had selected a relay point to receive the delivery, and now they have undone this choice so I have to do the whole process again.

Think UPS delivered my package to Narnia Land, certainly not to where thye said they did.
Whenever I see UPS is going to deliver a parcel to me in the UK Worcestershire/Gloucestershire area I know everytime there's going to be trouble with it lol. Today they say they've delivered but haven't. No record of who signed for it and no photo? Have had 15 years of poor service from UPS in the UK South West/West Midlands.
Avoid them, they're cr*p. PS. Hoping Aslan can help because UPS can't! LOL

I can't recommend UPS based on my experience. I paid extra for express (2-day) delivery, but my package arrived several days late. The tracking showed it sitting at the same location for days, and I couldn't get through to a customer service representative because the support line was paid and I never reached a human. The package eventually arrived, but the overall service didn't match what I paid for.

bad support

Horrible experience, unexplained delays, the new delivery date is displayed at the last moment, the deliverer didn't even bother trying to come and deliver the package at my place (even though I got organised to work from home to be there when the deliver was going to arrive, no phonecall whatsoever). Absolutely inefficient. Please worldwide firms, read trustpilot and boycott them.

I work for a doctor. She was in Orlando, and was prepping for a surgery. She forgot the surgical boot at home. She asked if I would go to her home, get the boot, and have it over nighted. I did just that. I went to the ups store in Fort Wayne Indiana located on DuPont on Thursday June 25, 2026. They told me to have it over nighted, it was going to be $209.43. I questioned why the price was so high. The ups worker explained the high cost comes from putting the actual package on a plane, to ensure delivery be next day. Nonetheless, I paid the money. The ups worker wrote at the top of my receipt “GUARANTEED DELIVERY JUNE 26, 2026 no later than noon. Well noon came and went Friday June 26th. No package. It doesn’t arrive until 2 days later. Which was June 28th, not the 26th. Even though I paid $209.43 to have it guaranteed for next day service. I have literally been calling customer service to death. I finally got an actual representative on the phone. They told me I would have to go into the store, and I would have to be refunded through the store where I paid. I have gone to this store twice this week. They all said the same thing. You have to call customer service to file a claim. I’ve called 3 different times today, and finally get a live agent on the phone. Only for him to tell me I need to go into the ups store, and have them take care of this. To pay that much money for a service, and it not get there, when I paid for it to be there, wouldn’t you at the very least refund some of my money back to me. Since I didn’t get what it was that I paid for? That would be fair right? How is this okay? I understand weather affecting things, that’s fine. But I still paid for a service, that you guaranteed would work. Why am I having to jump through hoops? I work hard for my money. This is crazy. I’m tired of companies taking advantage of people. This is so unfair

their website in app was completely broken, they're verification system was completely broken, and when I got on the phone with customer support they were even more broken. seriously that was the most terrible experience I have ever had with customer support. they were trying to convince me that I didn't have an account not listening when I said I couldn't understand them, and then insisted on putting me on an hour hold wait to transfer to someone to set up an account that I don't need because I already have one. seriously and AI could do their job better.

Packet never delivered with fake reasons reported on their website. 2 times their support team pretended they will sort out the problem. They did nothing. Scammers can't do better.

Please stop working!
You should close completely, the money you make use it to do something else. UPS you aren't reliable at all. Look at your reviews

Your service is so complicated, You only have one job!! you are here to serve customers but you're the worst at it. Every single experience with you is complicated ! Your company should stop completely, please! stop existing so the other companies can do the job ! Find something else to do please !

It's not enough that they are incapable.of delivering a package in time, they said that will deliver the package on the 4th , we are 6th and no status change. To find what happened i need to call them and pay a fee .

It's the worst courier company. They are never on time. The customer service is terrible — it's better talking to a robot. One person goes on holiday and all the deliveries get delayed, which shows they have zero commitment to their clients.

Mouans-Sartoux agency — you have zero respect. Zero.

I don't understand how a company like this can still be the transport provider of choice for some businesses. We should stop using them altogether and let them go bankrupt — that's what they deserve.

I'd rate my experience "ZERO", but I'm so unhappy that the advices are all already at 1, the minimum, that I doubt to be able to add something usefull. What's strange is that: UPS is paied to deliver and they dont, they deliver nowhere, and they do not answer to any claim !!! It is a fantastic, high rentability, business !
In resume: I ordered on Poland internet, paied for home delivery, parcel delivered by UPS instead to a collect-point which is closed 2/3rd of the time; thus I need, as other users, to wait in front of the pick-up for hours ! Very Very Funny !