GO Outdoors Reviews 

276,927
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37,429 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable when choosing outdoor gear like walking boots, tents, and winter coats. Consumers also note that friendly store assistants go above and beyond to provide tailored advice, making the entire in-store shopping journey deeply enjoyable. Some reviewers were not happy with online orders and delayed delivery times. People mentioned experiencing significant inconveniences, missing items that failed to arrive, and facing difficulties when trying to get timely resolutions or customer support. A few individuals also described a lack of proper communication regarding stock availability and tracking updates.

What people talk about most

Staff

Users describe positive interactions with staff, noting that reviewers consistently receive friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting staff who are exceptionally... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting attentive staff members who... See more

Order

Reviewers express mixed feelings regarding their order experiences, with some consumers reporting fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visit to Chester store 31.10.2026 young man on first floor Josh was extremely helpful. Nothing too much trouble- thank you. The staff members on ground floor were also extremely helpful and efficien... See more

Company replied

Rated 4 out of 5 stars

Online order sent to my local Go outdoors shop. Took 12 days to arrive at the store, contacted customer services, they were very friendly and nice, and tracked down my parcel. Collected from store who... See more

Company replied

Rated 5 out of 5 stars

Max was extremely helpful in getting me the gear I needed just before closing time. He was patient, polite, respectful and very informative. At the checkout Pedro and another staff member were... See more

Company replied

Rated 5 out of 5 stars

James from Go outdoors in Taunton was very knowledgeable about the various different walking boots,gave us advice and different options we could try. We didn’t feel in a rush to make a decision. He al... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info


4.5

Excellent

TrustScore 4.5 out of 5

277K reviews

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4.5

All reviews

(276,927)

35,957 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

​I went into Go Outdoors having never…

​I went into Go Outdoors having never used a camping stove before and honestly having no idea what I needed. Ollie was absolutely brilliant. He took the time to explain the different gas recommendations, walked me through the best options for my setup, and made sure I knew what extra bits I’d need to get started safely.

​In this day and age, it’s rare to find someone who is genuinely helpful, approachable, and willing to share their knowledge without rushing you out the door. People like Ollie are few and far between. Absolute credit to the store—thanks again!

October 31, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly helpful and efficient service…

Friendly helpful and efficient service from Lorna. Just made everything so easy. Yet another good experience at GoOutdoors Southport.

November 5, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience at Farnborough store

Great experience at Farnborough Go Outdoors yesterday - served by Liam who was friendly, courteous and who went out of his way to help with my purchases.

November 4, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service! Great selection at this store. So many options and great prices. Thank you to Aimee for helping me!

October 27, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff were very friendly and…

The staff were very friendly and helpful with sizing for my son clothing to go towards his Ten Tors training.
Viv on the till was very attentive and showed interested in what we needed and offered ideas on how to gather all the items from store

November 4, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from RobertM and…

Excellent service from RobertM and Makeala. Helped with problem enquiry with website. Generally very pleasant. Will happily shop there again.

October 9, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant service from Darren in the…

Brilliant service from Darren in the fishing section, excellent customer service.

October 26, 2026
Unprompted review
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Reply from GO Outdoors

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely experience to shop here

Lovely experience to shop here. Not only a good variety of stock items but also very friendly and helpful staff. The young female assistant who helped me with finding suitable walking boots was excellent - she listened, with nothing being too much trouble and tailored her knowledge to what was required. Sorry I didn't ask her name at the time. The assistant at the check out, Meena, was also wonderful; being very friendly and efficient. Altogether a very happy shopping experience with much of it being down to the great staff that served me. 🙏🙏🙏

November 5, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent value for money

Dry robe arrived sooner than expected. Ordered 12/14!yrs Perfect fit, I am 5ft 1”” petite adult. Such excellent value for money and warm and waterproof

October 23, 2026
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Suzanne got the level of help just…

Suzanne got the level of help just right. Very helpful, showing me items that fitted what I was looking for (lightweight waterproof jacket). She described key features. I then faffed around for a long time, trying to decide whether to buy now or wait for Black Friday. She gave me space and wasn't pushy. I decided, in the end, to buy it then instead of making another journey there.

November 4, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A big thank you to Alex who helped us…

A big thank you to Alex who helped us set up the bike and bike stand for our soon to be 4 year olds birthday! Really great service and would definitely return and see Alex again for more bike assembling when we need our next bikes. ♥️🙏🏻🫶🏻

November 5, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

corey was very helpful and…

corey was very helpful and knowledgeable about shoes and helped me pick the right shoe for myself. he was very kind and had great customer service.

November 5, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a great experience at Go Outdoors

Had a great experience at Go Outdoors! Viv was incredibly friendly, welcoming and helpful. She had such a positive attitude and a confident, cheerful way of communicating that made the whole experience even better. Really appreciated her customer service. Thank you, Viv!

November 5, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff friendly and knowledgeable and…gas stove

Staff friendly and knowledgeable and helped me with buying a camping stove and accessories

November 5, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Found what we needed right away, amazing staff!

Found what we needed right away! All of the staff were lovely, especially Matt on the checkout. He was so incredibly lovely and helped us to sign up to become members and get £50 knocked off of the bill! Thankyou so much Matt, and the rest of the team! Our experience was lovely😊

November 2, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kerry the best

Kerry,

Most wonderful employee in GO outdoors no cap.

Patrick

November 5, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Belle and Jackie spent a lot of time…

Belle and Jackie spent a lot of time explaining the features of different shoes, walking boots and sleeping bags and helped me to make informed purchases. They were very patient with my indecisiveness too! Many thanks!

November 5, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Hitting the hills toasty

Great store (Ayr)plenty sizes available and the staff are wo helpful and lovely thanks happy hill walking time all suited and booted

November 5, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

What a great experience!

What a great experience!
Great products and prices and a fabulous membership scheme.
Kayla was super friendly and helpful at the till.
Wouldn’t go anywhere else for outdoor clothing.

November 5, 2026
Unprompted review
GO Outdoors logo

Reply from GO Outdoors

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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