Blacks Reviews 

I had been looking for a specific tent. I originally ordered two of these tents through blacks eBay shop because it was showing eight in stock and blacks own website showed none. After four days my order was cancelled without notice. I then trawled the internet again and found that blacks own website was now showing new stock so I ordered again two of the same. After three days I received an email to say I would only be receiving one of the tents which had already been dispatched. This gave me no time or option to cancel the order. I trawled the internet again to find nobody had the specific tent in stock. After various emails sent and received I was told that stock moves fast and I should try store stock checker. This I did and eventually made a 102 mile round trip to get my other tent. Why in today’s world of modern computing and algorithms can blacks website not remove items from stock as they are paid for. Seems simple to me and would avoid disappointment. Long and short, I got the tents I wanted albeit not at the bargain price when you factor in the petrol cost.

Great price and service for Garmin Fenix 7.

Delivery didnt come in time. They sent it to evri, for evri to say it was too big and they will be giving it to another courier, which added delays. It was just two camping chairs. Got refunded.

Great product good price and quick delivery

Paid for next day delivery, 7 minutes notice of the hour slot from DPD, so didn't make it back, no way of re-arranging delivery, so rang Black's, who were helpful and arranged a delivery for the following day, DPD claimed they tried to deliver, they lied, I was sat waiting for the delivery. SO, 15 days after my order was placed, I've not seen the item, I've not had a refund, most of the issues are obviosly with DPD, maybe Black's should consider engaging a reliable carrier. Hopefully something will happen one way or another, would have been nice to have been able to give a review of the item.

#133057
The Above Order was placed on the 27/08/26, it was supposed to be delivered on the 29/08/26
we are now 07/09/2026 and still no sign that I will get my order anytime soon.
The guys n Gals from Blacks sent my Order to Evri, the worst Courier in the UK, its been with them since the 28/08/26
Please find a Courier that delivers, anyone apart from Evri, if people have to pay a little bit more that's ok.

Emily knows her stuff, was patient and supportive to the nth degree
I came away with just the boots I needed
Thank you

Never received, slow at answering messages. £65 down and nothing to show for it. Waste of time and money. Had problems in the past but after a few successful small order i ordered again. NEVER AGAIN. I'll order it elsewhere where emails are answered.

Amazing tent. Amazing service

Great customer service and delivered on time.

I have bought several items from Blacks (online). It has always been a positive experience.

Returned to Blacks in Yeovil with a pair of Meindl walking shoes. The shoes were 5 months old and the lower tread on the left shoe had detached almost completely. The shoes otherwise we're wearing well. I had mislaid the receipt for the shoes but Ben and Thomas very quickly helped me by identifying a method to bring up the transaction details in store. They were able to verify the purchase and process a replacement. The customer service was second to none and I will continue to use Blacks and highly recommend others to do so! Excellent service gentlemen!

Exceptional level of service from Lea helping me find the right hiking shoes to fit.

Your mistake was to use Evri as your courier. I needed the breathable jacket for a festival I went to on a Thursday a couple of weeks ago and was promised delivery on the Monday. Evri sent me a message to say there was a problem on Monday, but it would come on Tuesday, then Wednesday, then Thursday, but it arrived on Friday. I got soaked twice at the festival as a result.
I think that deserves a one star review.

A long delivery time, the item was returned and like the delivery I am still waiting for my refund, should be quicker.

Went into Blacks at Meadowhall as I was looking for new boots always a time I don’t like as working through the options is a nightmare. Dropped luckily on Alex who was polite knowledgable and he helped me pick the correct boots. No hard sell just good advice and inside knowledge. Can’t recommend him enough

We were served by Joe who was excellent, really knowledgeable and super helpful. I was very pleased with my purchase.

Great service from ordering to delivery - a birthday present purchase, Bridgedale socks always a must for long walks !

Bike seems great but still waiting for a response on a missing part so that I can build it. You have to fully assemble it which is fine, but there is a part missing so I’m unable to finish it. Have emailed but heard nothing back yet.

Good price and arrived just as described unlike last time!