Simyo Reviews 

Email takes time to be recieved even for e sim that should be better

I didn't even started with Simyo and just kicked me out, it seems their AI rejection system is too picky. Good way to loose customers. Keep going!! There is soooo many providers

Absolutely the worst provider ever! They charged me roaming costs in a country I wasn’t even in. Before my trip, I called to confirm that Greece was included — they said yes. And now I suddenly get an invoice with roaming charges for Albania?!

I showed them clear proof that I was in Greece the entire time, but they didn’t care at all. Their customer service was rude, dismissive, and completely unhelpful.

On top of that, the connection was absolutely terrible. I had signal maybe 10% of the time — most of the time I couldn’t use the internet or even make a simple phone call.

I never write reviews, but this experience was so unbelievably bad that I felt I had to warn others. Do yourself a favour and stay far away from this company. I wouldn’t recommend them to anyone.

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16-11-25
After posting my review, Simyo replied publicly, pretending to be helpful. However, their response was purely for show — meant to look good to other readers. In reality, they haven’t done anything to resolve the issue. Instead, they placed the blame on me, even though I had already contacted Simyo before my trip to confirm that Greece was included.

If there was any risk of connecting to an Albanian network while in Greece, they should have clearly informed me at that time — not made promises they couldn’t keep. It’s disappointing that their public replies are only aimed at maintaining a positive image rather than actually helping their customers.

For some reason they keep declining my prepaid sim. At least they said the money will be refunded. We will see

The network is very poor both Internet and normal

Wauw, what a service. Twice got 3 gb for free, friendly fast customer service via instagram and good prices. Pity no larger bundles than 20 gb, but 12,50 euro for this much data is already great priced. Thanks!

I have a regular subscription and I finished my data, than charged 5€ for 500 megabytes more and the next day once my internet was over I continue to consume internet and I been charged for 1,2 gigabytes over 200€ , the only response I got is that they sent me a message with the tariffs. This is unbelievable

i had chosen an abonment with mobile. simyo asked me to pay with Ideal-link 11,89 euros. after that i paid, i got an instant mesage that my order is denied and i didn't get my money back. and via whatsapp i can't ask about payment..

First will mention, great service, i am in fact really satisfied with my duch e-sim.

But sadly , truth be told, there is no option or I couldn't find from where it is , to change the languages of the app.

In that state the platform is just user not user friendly for all non duch speakers as myself.

Understandably the service is providing me with a duch number and so Its assumed duch people would be the main customers , but honestly its not a secret a lot of EU citizens as myself that dont speak the language need a duch number when they are in the Netherlands students , tourists or workers...

Just eng translation as an option in settings will make the service more accessible and friendly

The Simyo network functions perfectly both within and outside the Netherlands. We have also used our Simyo provider in Germany, Austria, Slovenia and Croatia without any problems. Fully satisfied.

HORRIBLE. PLEASE NEVER CONSIDER USING SIMYO. they're fully a scammer company and will come back and charge u for invoices even after cancelling the subscription, completely removing the sim and wiping it from your phone, and personally emailing them to terminate the number. nothing works. they'll still come back demanding 50 euros for an invoice you "never paid" even though your bank transfers clearly show you making this very transaction back in MARCH when they asked you for another 50 euros. their customer support is horrible. i tell them they're making a mistake, they AGREE that they did (on multiple occasions) yet still persist with having you pay an invoice YOU HAVE ALREADY PAID. genuinely horrible horrible HORRIBLE company and i pray they meet a fate as honourable as they are when they scam you out of a hundred euros.

I switched to Simyo to save money with a SIM-only plan, but it turned out to be the opposite. In my first month, my bill came out absurdly high because they said I had exceeded my data limit — and charged me over €100 in extra MB, at a price that honestly makes no sense. After I complained, they gave me a “discount,” but it still felt like I was being overcharged for something that should have been better communicated or controlled.

I tried to cancel within the first month, but they told me I had to contact Belsimpel (where I got the contract) instead of helping me directly. It felt like they just passed the problem on.

A few months later, now, October I had no Wi-Fi at home, and suddenly my usage showed 20GB of videocalls in one day — which I find very hard to believe. I accepted I might have used more, but the costs were insanely high again, and not only for that month. Somehow, the next month (November) already showed another €100+ before it even started.

The costs are unpredictable, their pricing is not transparent, and the customer service gives you generic answers instead of real solutions. I deeply regret switching to Simyo. I would not recommend it to anyone who wants a clear and fair phone plan.

Getting a good sim only deal was fine. Unfortunately due to personal reasons I wanted to cancel the subscription within the 14 days that it is allowed. However when I wanted to do so I couldn't keep my number. Since a lot is coupled to my phone number I am staying. But it feels like a bad service to me. Probably if I didn't have this issue I would be more then happy.

I live in Amsterdam, very recently went on a skateboard trip to Geneva Switzerland for a week and all went perfect.

All 5G speeds, maybe 10% of time 4G+.

Super satisfied so far.

Dusan

I am really satisfied with Simyo.
Simyo uses KPN line so it is so stable and fast as well.
I found Simyo App is also quite easy to use and check my status and usage.
I am so happy I am with Simyo.

The website is good and efficient. I got the sms to confirm the fact that I want to keep my number.

I’m a very new client. I already have one positive and one negative experience and I’m writing this review to warn anyone considering eSIM.
I wanted to transfer my old number from Odido to Simyo and switch to eSIM. Since I’m abroad at the moment I got in touch with Simyo via WhatsApp.
I got a reply pretty fast and I was told everything about the procedure and basically assured that it’s totally possible.
So I started the process. My number was transferred after few days but I was not able to install the eSIM. I contacted Simyo again via WhatsApp providing the screenshot of the errors I’m getting.
And now the fun part…(not funny for me though): even though my iPhone supports eSIM I can not use it because my model number is not matching the approved model numbers! Only model numbers with last characters DN, ND, ZD, or NL are approved.
So if you have a iPhone purchased anywhere else than NL region you are out of luck installing the eSIM.
This is purely Simyo’s decision not iPhone limitation.
And fair enough, if that’s how they want to do their business, so be it.
But I was not informed about it or never suspected that this kind of limitation even can exist. No one in the chat mentioned it.
And guess what? If I knew in advance, I wouldn’t transfer my number.
Now, I have no access to my Dutch number, no eSIM, and no possibility to revert the process.
I was offered physical SIM as an option.
But since I’m abroad it won’t reach me easily, I have to use my friend’s address in NL to forward me the card.
So all of you travelling and living abroad, check your iPhone’s model number before purchasing eSIM.
You might be out of luck!
I’m giving 2 stars in this review because the customer service was easy to reach.
The story will be continued after my SIM (physical SIM!) arrives.

Hii,
First thank you for your services. Everything has been okay so far for me; however, it is terrible that the application is only supported in Dutch language. I don’t understand a word in Dutch so it makes it hard for me to work with the app!

It is a scam company they took 110 euro for 40 mb outside the bundle and I didn’t know that Internet will not stop automatically when I reach my limit