Roompot Vakanties Reviews 

My boyfriend and I had a booking: 0002541951000, which we accidentally cancelled. We have been very honest, and the mistake happened because the language was set to Dutch (which we absolutly don’t understand) and made this “stupid” mistake.

We have called a 100 times and spoken to you several times afterwards to get the booking reinstated. This was not possible and therefore we were promised to the almost the full amount refunded. This was confirmed on August 11th on phone and noted in your system.

We paid €1,600 and have received less than €200 back, and there is nothing you can do?

Your employees say many different things, and we were promised either the amount back or the booking reinstated – now we have lost both!

It is completely outrageous and unacceptable that you are not helping us. It is absolutely the most disappointing service we have ever experienced, especially when we actually wanted to keep the booking with you. Never experienced anything like it before.

We even asked if, in that case – even though we are losing both the booking and the large sum of money – that we could at least just park our car on the days we had the booking, which was also refused. I am speechless. We don’t think it’s much to ask, now that we are losing everything. This is a huge amount of money and we also need a new place to stay. 

We are truly upset about this, and therefore we unfortunately have to move forward with sharing this experience.

We’re extremely disappointed and honestly quite upset. This feels like a scam, and it’s unacceptable behavior—especially from a company of this size. We don’t know if the cleaning crew lied, if someone else did this, or if it’s just an excuse to charge us extra. Either way, it has completely tainted the end of our vacation.

To be clear: we did not smoke inside. Accusing us of something we absolutely didn’t do just adds insult to injury. It's not just a misunderstanding—this feels like an intentional move to take more money from us, and it's beyond frustrating.

At this point, it’s not even about the money anymore—it’s about the principle. We were genuinely happy with the place and had already been talking about coming back. But now, after this experience, we just can’t. It feels like we’ve been taken advantage of, and that’s a horrible feeling to leave with. We hope you reconsider and do the right thing, because right now it just feels wrong.

No thanks Ferienresort Cochem. This is very terrible behavior of a company this big. Unacceptable and we will not accept this.

We had made a reservation by Landal GreenParks a subsidiary at Hochwald Germany. But we wanted to alter it to Heideheuvel Netherlands, we emailed them and they advised us to call their service center. We phoned, phoned and phoned at last we got our message across, but the line broke. After that we phoned them numerous times only to hear to call later. We let them a complaint by email at their service center. In all those years in which we are a client at Landal we never had this horrible experience. So we decided to go to trust pilot.

The worse company i ever had to deal with.
They charge you an amount of hotels.com, in my case 300£, telling you "remaining amount" 100£, but then they charge you another 300 euros! (claiming it's for cleaning and bed sheets).
On top of that I wasn't able to check in, as they have ONE HOUR check-in time, and they didn't send me the check-in details, which forced me to find another hotel for the night!!

I travel a lot (I stay in hotels for work about 4 days a week), and I never found a company which such a poor service!!! I will never stay with them again

One comes here to relax to be faced with cars everywhere and 2 big vans parked right infront of your stay. Shameful for the money paid!

A beautiful holiday park with great facilities, The bungalows are lovely and clean and maintained to a high standard. My 3 kids loved every minute of our holiday and I felt they were very safe. My youngest loved the Koo's. We have booked already for 2025, can't wait to return.

Very nice environment, the staff was amazing and very friendly, the meals and breakfast at the restaurant where delicious. The rooms at the hotel where very comforting and enough great space to stay in. The bar had nice drinks, inside the bar as well outside, was very nice to sit. I definitely recommend this place, it's definitely worth the stay! We will come back for sure! We loved it!

This is the worst experience I have had with a business in my life…

Nothing on their website is clear or designed for ease of the customer. First, we booked the accommodation only to be informed post-booking, that our nature getaway had a construction site next to it which caused noise (enough to disturb other reviewers’ rest). Seeing this after 24 hours, we cancelled as soon as we saw, thinking that we had purchased a cancellation insurance. Apparently due to a bug on their website that didn’t go through. Roompot refused to fix this bug or report to their IT. Only after 4 contacts to their customer service, were we told that the cancellation insurance only works in the event of death or similar.

All of this could’ve been solved if there was transparency and ease of use for the customer. The way the platform is built now, you should be prepared to use lawyer-level research every time you book or make any change to your reservation because relevant information will not be presented clearly for you. You also do not know for certain how much you will pay if you cancel at the point of cancellation. Apparently the cancellation charge will include the full safety deposit and the tourist tax (ridiculous). What a shock to find this level of covertness and slyness after using other booking services for years.

Count on your luck to not have any issues with Roompot’s service, because they will not attempt to help and you WILL be in the wrong. Service is in the gutters.

a perfect holiday village with its comfort, landscaping and design.

Is the cancellation policy greedy? yes
I booked a holiday on 21st March 2022 (this was for two separate cabins).
On 31.03.22 (only 10 days later!) I had to cancel the 2nd booking. The cancellation policy is very difficult to find AFTER ordering - also the selection for insurance is easy to miss. The cancellation policy is in Dutch and is untranslatable easily (on a non-edit pdf) unless you navigate to their main website (roompot) - I booked on the Qurios one.

Anyway the main point is that the policy for such a short time between booking and cancelling is draconian and far too severe. They tell me that after 25 hours of booking, you'd lose 90%. A typical booking will be around 1000 Euro.

I approached them in a friendly manner but was simply referred to another website. A second approach was curtly answered in the same way.

The policy is grossly unreasonable. i.e to charge 90% cancellation within 10 days of ordering?? However, they would have done just the same after 2 days.

Think about ordering a car, a shirt, anything in the UK. Would you expect to be liable for such a loss? It stinks. It's disgusting. What this informs is that Roompot only care about your money. I bought this holiday on more or less blind faith and simple belief in business ethics and reasonable trust. Then I get treated like I've met a SPIV or CONFIDENCE TRICKSTER.

Also, there is a main road between you and the beach - this is not clear from their advertising. We used to come over to Belgium frequently until the Zeebrugge ferry ended. We love this part of Holland and will visit every year using the Newcastle to Amsterdam DFDS ferry. Great holiday - just choose another seaside lodge/cabin company.

Date of experience: 26 April 2022

ROOMPOT – BE AWARE OF HIDDEN COST TRAP
Be aware and careful booking with Roompot, because Roompot provides a booking confirmation with minimal information. I am registered user and even there you do not find clear information of what services are included and which come at extra costs.
We send an email prior to departure and just received a crypto response.
A lousy way of making extra money ☹. The counter service was not helpful. We had now to pay extra €48,50 for something, which were not necessarily.
A huge disappointment.

I would have given no star if it was possible.
Roompot will ease the reservation process so that you'll be bound to a contract where you'll have to pay and they do not care about you coming or enjoying your stay. I've reported them to the ECC for fraudulent act.
Such a Tourism company should be sued for what they are doing. Can you imagine paying more than 1500 Euros for a stay you've not paid for and that you cannot make because of sickness and Roompot just stick to their CGV. You have to pay all the 100% and cannot even come after 5 days (for a 14 days reservation cancelled).
It is just crazy, please don't go there, these guys are inhuman and care less about the services. It is all about making money. Making money anyhow is what drives them...

Camping roompot kijkduin
We Got the most hideous spot. No sun only shadow. Far far away from everything. The spot cost the same, no Price reduction. Stay away from campsite on that place.

I could have give it none star! Very rude customer service.. no not customer service it’s threatening. I “cancelled” the booking which didn’t even go through but confirmation sent to my email. Didn’t aware as I clearly know it wasn’t my mistake and tried to be fair and sure so I cancelled it online but got a cancellation bill which is almost 100% of the total holiday bill. It was their booking system’s error. Horrible scam! 100% avoid.

Super leuke weekend gehad bij Roompot beach resort Kamperland. Leuke huisje, mooie strand en mooi omgeving. Love it ❤️

We booked a home in the Netherlands for 3 nights in the middle of October.
Everything was fine, the house was somewhat clean and we were happy with the trip.
Unfortunately Roompot found a great way to ruin our memories: they are not in a rush to refund the booking deposit.
Our trip ended on 18th of October and as of today, 24th of November I have yet to receive the refund.
For 3 weeks in a row they said that I did not provide an IBAN, even if their customer support confirmed twice that the IBAN IS in fact in my account.
For two weeks I don't hear anything from them, only to discover that they don't like my IBAN and that more information must be provided. No emails, no nothing. I have to ask them myself. I have to beg for my deposit back.
Needless to say that we won't be booking again with Roompot, which is a real shame :(

I booked a holiday 13 months in advance and cancelled it within 8 days now I am being charged with €95?! No appeal procedure shared, no discussion had. I'm not going to be paying this... Really poor communication with such a lack of empathy or understanding.

Roompot claim to give a corona care free vacation, but they don't do anything to give this. You can only change the reservation 28 days in advance and when there is a full lockdown, you still cannot change anything and you have to come or loose your money although all services promised are missing.

Our accommodation was not clean at all. They expect you clean thoroughly the all house, but there is not even a mop to clean the floor. During checkout I wanted to pay for endcleaning , but it is not even possible. They told me I have two options: clean the house or forget the deposit.... :-/