Everything went smoothly. The website has a cool, clean design, everything was easy to understand, and the price is excellent. Overall, a very good experience.
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See what reviewers are saying
Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
Company replied
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
Company replied
seems simple enough. went thru the order process, paid w/ my secure iDEAL bank QR code scan. only to get a rejection letter, with a number to call. and that number has short working hours (difficult... See more
Company replied
Company details
About Simyo
Written by the company
Simyo is al 38x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond juli 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 38 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7k reviews
Asks customers to review
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Easy, clear and great value
Everything went smoothly. The website has a cool, clean design, everything was easy to understand, and the price is excellent. Overall, a very good experience.
4 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It’s okay and it’s good internet and i…
It’s okay and it’s good internet and i like it
24 August 2026
Reply from Simyo
Hello Charles,
Thank you for your review. We are happy to see that you have such a good experience with us!
Can you send us an e-mail with the feedback from things we can do better to webcare@simyo.nl? Hopefully you will have a 5-star experience with us then :).
Greetings,
Simyo Webcare
It is a scam
It is a scam. App is intentionally terribly designed. They make sure they can over charge. Non existent customer service because its a scam. DO NOT BUY FROM HERE.
12 June 2026
Unprompted review
Reply from Simyo
Hi N. Godfrey,
Thank you for your review. We are sorry to hear that you had such a negative experience with us and the unexpected costs. That is certainly not the intention, and we fully understand that this is very frustrating for you.
If you would like, we would be happy to look into the situation with you and see exactly what happened. Could you please send us an email to webcare@simyo.nl with a reference to this review and your personal details? We would be happy to assist you further.
Greetings,
Simyo Webcare
Clear booking and and cost overview
clear booking site and cost overview as well as support via whatsapp
15 August 2026
Unprompted review
Reply from Simyo
Hi Jaap,
Thanks for your 5-star review!
Greetings,
Simyo Webcare
Reply from Simyo
Hi Orhan,
Thank you for your review. It's great to hear that everything is to your liking!
If you have suggestions for improvement for us regarding the 1-star review, you can send an email to webcare@simyo.nl
Kind regards,
Simyo Webcare
I am a new immigrant in the…
I am a new immigrant in the Netherlands, and need a local phone number to register my children for school. I went through the entire registration process and was charged an iDeal amount of €0.01. All seemed well. I then immediately received an email that my new contract has been canceled. No explanation was given.
11 August 2026
Unprompted review
Reply from Simyo
Hi Angie,
Thank you for your review. I am sorry to hear that your order was rejected. This can happen for various reasons.
Could you please send us an email to webcare@simyo.nl with a reference to this review and your personal details? We would be happy to look into this with you.
Kind regards,
Simyo Webcare
seems simple enough ...
seems simple enough. went thru the order process, paid w/ my secure iDEAL bank QR code scan. only to get a rejection letter, with a number to call. and that number has short working hours (difficult for international time difference). no emai ...
7 August 2026
Unprompted review
Reply from Simyo
Hello Jack,
Thank you for your review. We’re sorry to hear that your order was rejected after completing the order process and payment. We understand that it can be frustrating, especially when you’re dealing with an international time difference and our phone lines are only available from 9:00 AM to 5:30 PM.
We’d be happy to look into what happened with your order. Could you please send us an email at webcare@simyo.nl, referring to this review and including your personal details? We’ll be happy to look into this and help you further.
Greetings,
Simyo Webcare
Permanent ESim rejection for my address
My esim application got permanently rejected because I registered with a temporary address while I was searching for housing and they could not approve me despite calling their customer service and explaining the situation. Asked me to go to a different provider so probably blacklisted because of some opaque rule they did not bother to clarify. Their decision ofc but obviously it's very poor customer service. Didn't give me a chance to reapply later either
7 August 2026
Unprompted review
Reply from Simyo
Hi Tanish,
Thanks for your review. What an incredibly frustrating situation. Searching for accommodation is stressful enough, and it is very frustrating when signing up for a subscription falls through due to a temporary address. I completely understand your frustration regarding the lack of flexibility.
To prevent fraud, our system automatically follows very strict registration guidelines. Because of this, temporary addresses often do not meet the requirements for an automatic approval. Although regular customer service cannot immediately adjust this in the system, we would very much like to take a look at this manually with you.
Could you please send us an email to webcare@simyo.nl with a reference to this review and your personal details? We would then be happy to see what we can do for you.
Kind regards,
Simyo Webcare
Criminal out of bundle prices
Simyo's out of bundle data prices are downright criminal.
at 21:40 I receive a message that i am outside of my data bundle and will be charge EUR0,15 per MB. That is 166x the price for data in-bundle.
at 22:18 I receive a message that the SIM card is has been blocked due to a high usage/cost in short time.
During these 38 minutes I did not have my phone with me so I missed the message (was using it as hotspot for laptop)
The next day I have a bill for EUR417 racked up in 38 minutes
3 August 2026
Unprompted review
Reply from Simyo
Hello Julian,
Thank you for your message. We understand that you are shocked about these high costs.
To avoid extra costs we always send two warning messages. One when the internetbundle is used for 80% and one when the internetbundle is fully used. When no action is taken after these messages and internet usage is registered on the simcard you will pay €0,15 per MB. I would advise you to put on a datalimit to avoid extra costs. More information about our datalimit you can find on this page: https://www.simyo.nl/klantenservice/bundels/dataplafond.
Could you send us an e-mail to webcare@simyo.nl with your personal information and a reference from this review? Then we will have a look with you.
Greetings,
Simyo Webcare
It's disappointing that you don't have…
It's disappointing that you don't have the menu in other languages for the app.
3 August 2026
Reply from Simyo
Hello Marian,
Thank you for your review. We understand that you would like to see this diffrently.
We will send this to the right department. Who knows this will be an option in the future.
Greetings,
Simyo Webcare
My Friend say is good and nice
2 August 2026
Unprompted review
Reply from Simyo
Hi Festus,
Thanks for your review. It's great to hear that your friend is satisfied with Simyo. That's what we do it for!
Best regards,
Simyo Webcare
Denying the contract without giving…
Denying the contract without giving feedback on what is the problem. I would understand if the contract was long term but they are denying 8 euro contract with monthly cancellation possibility.
24 July 2026
Unprompted review
Reply from Simyo
Hi Łukasz,
Thank you for your review. Sorry to hear that you had a negative experience with us. Our sincere apologies.
Before Simyo proceeds to accept an application, a risk analysis is carried out in accordance with article 1.2 of the general terms and conditions on the basis of the personal data provided.
This risk analysis is carried out for everyone. It is possible that you will be rejected on the basis of this analysis. You will always be informed by email. This email contains a phone number that you can call in the event of rejection. The colleagues in this department can always decide to accept your application for the time being. Our advice is, therefore, to contact this department
Greetings,
Simyo Webcare
Dishonest and fraudulent
Dishonest and fraudulent.
I believe they activated buitenland internetten in the app without my knowledge, perhaps by software update, and refused to cancel 60 euro incurred while on the plane, unwittingly somehow connected to a non-EU provider. They make money by trapping people into expensive calls or downloads.
8 July 2026
Unprompted review
Reply from Simyo
Hi Mike,
Thank you for your review. I am sorry to hear that you incurred unexpectedly high costs, especially if you did not consciously turn on internet abroad or connect to a non-EU network, for example during a flight.
Costs for internet outside the EU are charged if your device connects to a non-EU network, such as at sea or on a plane. Therefore, it is important to keep your phone in airplane mode in this case.
An automatic warning is sent in case of high costs, and at €60.50, the SIM card is blocked for internet abroad. It is advisable to turn off the international options in your Simyo account before traveling abroad to avoid these costs.
Could you please send an email to webcare@simyo.nl with your personal details and a reference to this review? We would be happy to look into this with you to see if we can help.
Kind regards,
Simyo Webcare
easy and fast
3 July 2026
Unprompted review
Reply from Simyo
Hi Tjark,
Thanks for your 5-star review!
Greetings,
Simyo Webcare
Reply from Simyo
Hi Chidi,
Thank you for your review. I understand that it can be difficult if you do not speak Dutch. The Mijn Simyo app is only available in Dutch. Would you prefer information in English? Then you can use the Simyo website. At the top right of the page, you can easily switch between Dutch and English using the NL / EN button.
Do you have any questions or need help? Please feel free to let us know. You can send us an email at webcare@simyo.nl or contact our customer service.
Kind regards,
Simyo Webcare
Scam, no refunds
Scam. You pay 5 euros to get a sim, provide all details, and they send you an email saying you didn’t pass their verification. Then you lose 5 euros — no reasons, no refund. I texted them on whatsapp (they have no email support) and they can’t refund me without providing more information about me.
23 June 2026
Unprompted review
Reply from Simyo
Hi Cliente,
Thank you for your message. It is unfortunate that you have had this experience, that sounds very frustrating.
If your order has been rejected and you have made a payment for a SIM card or a deposit, you should simply receive the amount back. Could you please send us an email to webcare@simyo.nl referring to this review and your personal details? We would be happy to resolve this with you.
Kind regards,
Simyo Webcare
Out-of-bundle SCAM
As a new customer, DO NOT transfer your current number to SIMYO. Despite having an active and fully working contract, they cancelled my service during the transition period without any notice. As a result, they charged me out-of-bundle fees, and in my case I was billed €130 for just one day of usage.
This is apparently how they welcome new customers.
17 June 2026
Unprompted review
Reply from Simyo
Hi Jumbo,
Thank you for your review. We are sorry to hear that you had such a negative experience with the switch and the unexpected costs. That is certainly not the intention, and we fully understand that this is very frustrating for you.
If you would like, we would be happy to look into the situation with you and see exactly what happened. Could you please send us an email to webcare@simyo.nl with a reference to this review and your personal details? We would be happy to assist you further.
Kind regards,
Simyo Webcare
Never received the SIM despite them…
Never received the SIM despite them "sending" it to my house twice. Had to pay for 2 months plus one EXTRA month because of their "one month notice period" for a SIM I have never even physically saw. Greed
1 May 2026
Unprompted review
Reply from Simyo
Hi Charl,
Thank you for your review. We are sorry to hear that you never received the SIM card despite two attempts and still had to pay costs, including an extra month due to the cancellation period. I understand that this is very frustrating.
At Simyo, new SIM cards are sent as standard letterbox mail within two working days of ordering, without track & trace. If you have not received the SIM card, it may have been lost in the mail.
Could you please send us an email to webcare@simyo.nl with a reference to this review and your personal details? We would be happy to look into what went wrong and see if we can do anything for you.
Kind regards,
Simyo Webcare
The worst provider for sim subscription
I have no idea to find this company rank as top1 for the best service with price of Sim Subscription in the Netherlands. They try to take all the chance to charge the cost without any possible negotiation. When you try to pay them but maybe you have a wrong transaction with less 0.06cent because of the conducting mistake, they will try to charge you extra fine because of the delayed payment for 0.06 cents in the above described condition. They doesn't thinking if the missed amount is caused from your rejection to pay. They just feel happy from your conduct mistake because there is chance to them for extra charge. How terrible service.
12 June 2026
Unprompted review
Reply from Simyo
Hello Liujun,
Thank you for your review. We are sorry to see that you had a bad experience with us. That is not the feeling we want to give you. Our sincere apologies for this.
We want to have a better look of the situation so we can solve the problem. Can you send an e-mail to webcare@simyo.nl with your personal information and a reference from this review? Then we can have a look for you.
Greetings,
Simyo Webcare
Efficient service so far now to see…
Efficient service so far now to see when the simcard is in my mailbox at my address and how easy it isthe finalize the membership?
3 June 2026
Unprompted review
Reply from Simyo
Hello,
Thank you for your review. Great to hear that you've had an efficient experience so far. We hope your SIM card arrives soon and that activating your subscription will be just as smooth and easy. If you have any questions along the way, our customer service team is always happy to help. Welcome to Simyo, and thank you for choosing us!
Greetings,
Simyo Webcare
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