Everything went smoothly. The website has a cool, clean design, everything was easy to understand, and the price is excellent. Overall, a very good experience.
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See what reviewers are saying
Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
Company replied
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
Company replied
seems simple enough. went thru the order process, paid w/ my secure iDEAL bank QR code scan. only to get a rejection letter, with a number to call. and that number has short working hours (difficult... See more
Company replied
Company details
About Simyo
Written by the company
Simyo is al 38x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond juli 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 38 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7k reviews
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They rejected my application for an…
They rejected my application for an eSIM for no reason
21 January 2026
Unprompted review
Reply from Simyo
Hello Rania,
Thank you for your review. We are sorry to see that you had a bad experience with us.
If a order is rejected we always send an e-mail with a 088-number that you can call so they can tell you what the reason is. If you see no number in your e-mail then you can send an e-mail to webcare@simyo.nl with your personal information and a reference from this review. We will then have a look with you.
Greetings,
Simyo Webcare
Warning; it takes 24hrs to receive esim
Thanks for letting me know AFTER paying money, that it will take 24 HOURS!!!! To receive esim. I dont need it after 24hrs i need it now thats why i ordered it ONLINE in the first place.
Aaand my prepay has been rejected because i didnt want to give all my personal details.
The email they sent conveniently doesnt mention how to get my money back.
God this company is AWFUL
UPDATE: it keeps getting better, besides this generic reply i got under my comment, i got an email saying it may take up to THREE WEEKS to send the €5 back to me. This is comedy
19 January 2026
Unprompted review
Reply from Simyo
Hi Ping,
Thank you for your review. We’re sorry to hear that this didn’t go as you expected. Our sincere apologies for this.
We understand how frustrating it can be to find out only after placing an order that activating an eSIM can take up to 24 hours, especially if you needed the eSIM right away.
Regarding the rejected prepaid application: before Simyo proceeds with accepting an application, a risk assessment is carried out in accordance with article 1.4 of our general terms and conditions, based on the personal details provided. It’s important that the account holder’s name and bank account number match the details you entered during the order process. If these details do not match, the order cannot be approved.
We can look into this further for you and can also inform you about the options for a refund. Please send us an email at webcare@simyo.nl with a reference to this review and your personal details, and we’ll help you further with this.
Greetings,
Simyo Webcare
i received a rejection email with no…
i received a rejection email with no reason, i paid with a NL bank account..
11 January 2026
Unprompted review
Reply from Simyo
Hi Gaia,
Thanks for your review. We're sorry to hear that your order was rejected and that you didn't receive an explanation. We understand how frustrating this is.
Could you please send us an email to webcare@simyo.nl with a reference to this review and your personal details? We can then look into your order further.
Greetings,
Simyo Webcare
Very fast service on the e-sim
Very fast service on the e-sim, even abroad. 5/5
8 January 2026
Unprompted review
Reply from Simyo
Hi Erik,
Thanks for your review! Glad to hear the eSIM worked smoothly, even while you were abroad.
Greetings,
Simyo Webcare
I can't don't subscribe unlimited data
I can't don't subscribe unlimited data
6 January 2026
Unprompted review
Reply from Simyo
Hi Cliente,
Thanks for your review. We regret that we don't offer unlimited data, and we understand this may be disappointing. You can visit our website to see all available plans.
Greetings,
Simyo Webcare
Reply from Simyo
Hi Rosu,
Thanks for your review! We're glad to hear you're happy with Sim.
Greetings,
Simyo Webcare
Beware of this company!
Useless, they are not clear about their refund policy. There are better alternatives, so don’t get fooled by bot messages rating 5 stars, save your money and time :)
5 January 2026
Unprompted review
Reply from Simyo
Hi Alex,
Thanks for your review. We're sorry to hear about your frustrating experience and sincerely apologize for any inconvenience this may have caused.
We’d like to understand what went wrong and see how we can resolve it.
Could you please send us an email to webcare@simyo.nl, referencing this review and including your personal details? This will allow us to assist you as best we can.
Greetings,
Simyo Webcare
Long order times
Prices are nice, ordering an eSIM was easy. But the mail you get after ordering says you will receive your number and installation information within 24 hours after ordering. I contacted them after not receiving it within that timeframe. They told me to wait because their department that is responsible for this was not present (???). After 2 days I still haven’t received my business number, the frustration purely comes from the lack of service. Even if this was mentioned on the website I would been fine with waiting but that is not the case.
3 January 2026
Unprompted review
Reply from Simyo
Hi Mertkan,
Thanks for your review. We’re sorry to hear about the delay in receiving your eSIM and we completely understand how frustrating this must have been. Our sincere apologies for the problems this may have caused.
We always aim to provide clear timelines and smooth service, and we’d like to help you get your eSIM set up as quickly as possible.
Could you please send us an email to webcare@simyo.nl with a reference to this review and your personal details? We’ll look into this and make sure it’s resolved as soon as possible.
Greetings,
Simyo Webcare
Very easy and good value for money!
Very easy and good value for money!
31 December 2025
Unprompted review
Reply from Simyo
Hi T. van Deelen,
Thanks for your review. Nice to hear that everything is easy and good value for money.
Greetings,
Simyo Webcare
Super amazing customer service
Super amazing customer service! I told all my friends to change to Simyo! Excellent bundles and prices
15 December 2025
Reply from Simyo
Hi Alex,
Thanks for your review. We're so happy to hear you're enjoying our service and bundles, and that you've recommended Simyo to your friends.
Greetings.
Simyo Webcare
My order be canceled immediately
It's a great experience to make a order, but I don't get it why I received the email shows the order is rejected immediately.
26 December 2025
Unprompted review
Reply from Simyo
Hi,
Thanks for your review. We completely understand your inquiry and how frustrating it must be that your order was rejected.
Could you please send an email to webcare@simyo.nl with a reference to this review and your personal information? We’ll then check why your order was rejected and assist you further.
Greetings,
Simyo Webcare
Very happy with my migration
Very seamless and on point with service and transfer of contract
11 December 2025
Reply from Simyo
Hello Ishen,
Thank you for your review. We are happy to see that you are so impressed by our services! We appreciate that.
Greetings,
Simyo Webcare
Reply from Simyo
Hello Christine,
Thank you for your review. We are sorry to see that you had a bad experience with us. Our sincere apologies for the inconvenience.
Can you send a e-mail to webcare@simyo.nl with your personal information and a reference from this review? Hopefully there is something we can do to make you feel better :).
Greetings,
Simyo Webcare
Reply from Simyo
Hi Zaryab,
Thanks for your review. Great to hear that you had a good experience with us. We will continue doing our best to keep it that way!
Greetings,
Simyo Webcare
Simyo is always working fine
Simyo is always working fine, and the website/App is easy and good.
However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many, many, times on ALL continents!! The only other possible way is at the forum, where they say they'll answer within a day--it turned out to be two weeks later.
Use Signal!
15 December 2025
Unprompted review
Reply from Simyo
Hi YY,
Thank you for your feedback. If you dont like the Whatsapp option or our forum, you can also email us or call us.
The forum messages are always answered within 1 workday, so we don't know why you received a message 2 weeks later. If you still need help with something contact us at webcare@simyo.nl please.
Kind regards,
Simyo Webcare
Reply from Simyo
Hi Lotti,
Thanks for your review! We're really glad to hear that you find our service easy to use and trustworthy.
Greetings,
Simyo Webcare
bad connection
it's actually quite terrible as the connection ain't stable and sometimes even i'm in the city and it's not crowded, i still have no connection for 5-10mins. Can't really tell when it'd lose the connection and it's rather random. It can be in the morning, afternoon or evening.
28 November 2025
Reply from Simyo
Hi Adrian,
Thanks for your review. Sorry to hear that your connection hasn’t been stable, that’s definitely not how it should work.
We’d really like to help you sort this out. Could you send us an email at webcare@simyo.nl including a reference to this review and your personal details? We’d be happy to look into this together with you and find a solution.
Greetings,
Simyo Webcare
I have recently moved from lycamobile…
I have recently moved from lycamobile and soon post that move, I saw the my plan rates are slashed, now I want to change my plan to slashed rates. Please let me know if this is possible.
24 November 2025
Reply from Simyo
Hi Narashima,
Thank you for your review. I'm not sure what you mean by slashed rates? Please let us know or contact our costumer service for a quick answer to your question.
Kind regards,
Simyo Webcare
They turned me down for service
They turned me down for service, I guess moving back to the Netherlands isn't as easy as I thought
8 December 2025
Unprompted review
Reply from Simyo
Hi Edwin,
Thank you for your review!
We are sorry to hear your order got denied. Could you please contact our customer support team? We would love to see what went wrong and to help you with getting a subscription. Thanks!
Kind regards,
Simyo Webcare
Apparently buying a prepaid eSIM from…
Apparently buying a prepaid eSIM from Simyo requires NASA-level identity verification. Meanwhile, every phone shop can give the same prepaid in three seconds without drama. I spent more time fighting Simyo’s automated system than actually using a phone. Impressive — but not in a good way.
28 November 2025
Unprompted review
Reply from Simyo
Hello J W,
Thank you for your review. We are sorry to see that you had a bad experience with us.
The verification we require is for your own safety.
Can you send an e-mail to webcare@simyo.nl with your personal information and a reference from this review? Then we will have a look in the system.
Greetings,
Simyo Webcare
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