i had chosen an abonment with mobile
i had chosen an abonment with mobile. simyo asked me to pay with Ideal-link 11,89 euros. after that i paid, i got an instant mesage that my order is denied and i didn't get my money back. and via whatsapp i can't ask about payment..
25 October 2025
Unprompted review
Reply from Simyo
Hi,
Thank you for leaving a review!
We’d like to take a closer look at why your order was denied. Please rest assured that you’ll always receive your money back, it may just take a little time to process. We’d be happy to help you, provide some more information and possibly accept your order. Please contact us at webcare@simyo.nl.
Thank you!
Kind regards,
Simyo Webcare