STRATO GmbH Reviews 

I've been with Strato for about 15 years now.
My experience has been mediocre at best. Their platform, documentation (in English) and support have all left a lot to be desired. But the price was "ok" and inertia has just meant I've never got around to moving.

But then their payment system completely gave up and support seems to treat this as normal thing.

Attempting to add credit card details for future payments logs you out of the system.
Attempting to make a credit card payment for an existing invoice results in the request being made to the credit card provider but then not actually taken.

This has been going on for years now and support just say that this is known issue and they will do something about it.

When?!?

This company really doesn't care.
And I really wish I had the time and energy to migrate my existing websites to another provider.

Very bad service I contacted in order for my application to be accepted and no one answered me and no one answered me I am very upset about what happened and I write that from the reality of what happened with me, the Cloud services have very bad if I request an order they will not do I have ordered an order since January 17th and my application was not accepted or I got no answer and my work was suspended for a long time and I want to be answered with a text message explaining acceptance or rejection, and this is my account and this is my Customer ID : 76207113
ORDER NUMBERS : 97957504 and 97957499

The whole company is a joke, they made me 3 accounts for no reason and failed to cancel my plan after a unsuccessful payment. Now they want me to pay for the plan that they KEPT GOING for no reason (no usage at all from my side) and some company named Delta now trying to force me to pay. Its good to have a lawyer in hand if you deal with that company. It would be a 0 star, but the lowest sadly is 1.

I’ve transferred my Domain away from Strato. Many of the 1* reviews are based on malfunctioning online payment system which Strato acknowledge.
Notice also the arrogance and deflection in many of the replies. At Strato the customer is wrong. Strato block your online presence and your email and ‘support’ offers nothing but threats and standard replies via ‘no reply’ email addresses. Before deciding on a service provider spend time reading the 1* reviews which amount to 23% of the reviews.

Edit: I only managed to recover my email after contacting ICANN who advised me how to go about transferring a domain.

Update
STRATO AG are attempting deflection by claiming my review should be directed to STRATO UK. No!!!
Nice try but See below:
Dear Mr Noble,

Thank you for your order.

Kindly check the information as provided in the enclosed invoice. In
case of discrepancies or questions, feel free to contact us.

We wish you lots of fun and success with your STRATO Webhosting Package.
With kind regards

your STRATO Team

STRATO AG
Otto-Ostrowski-Straße 7
10249 Berlin, Germany

Once again, STRATO AG were responsible for the dire state of non communication and arbitrarily blocking access to my mail. Your response is whitewash, The overwhelming no-reply email threats came from Berlin. I registered in Berlin. Shifting 1* reviews to satellite countries is not the way to resolve the major issues negatively impacting 23% of your customer base. Fortunately that is no longer a problem for me. I will happily forward copies of all correspondence received, but then you will naturally have already investigated thoroughly?

Good morning,

We have been customers of yours for many years.
We are very unhappy with the French customer service which is unreachable.
We have a big problem with customer domain names being blocked. We would like them to be released quickly.
Please contact us quickly to resolve this problem.

We hope you respond quickly.

Good day

I have just paid 38,68 Euro to an Inkasso (debt collectors) instructed by Strato.de over a missed 11 Euro payment.
I have several domain names with Strato and have dealt with the company for many years. I went into hospital in early November for a serious operation to reconstruct my left foot, ankle and lower leg. Since then, I have been convalescing at home under medical supervision and taking an array of strong pain killing drugs.
In recent days, feeling better, I have begun to address a backlog of business matters and correspondence, including with Strato. I had noted two fairly recent payments to Strato for a total of 75.02 Euro from our company bank account, so assumed we were probably up to date. But I called the company to ask if there were any issues outstanding which I needed to deal with. The lady I spoke to said she had no knowledge of the 75,02 Euro payments - these did not show up on her screen. She asked me to send her screenshots, which I did. She also mentioned "Delta" which it turned out was an Inkasso - a debt collector.
Someone else at Strato then wrote to ask why I had sent them screenshots!
Then this week I received the demand from the Inkasso for the 38,68 Euro payment (for an 11 Euro debt). It also included a form on which I was expected to set out details of my income and financial circumstances.
Crazily, it turned out I had actually paid a later 11 Euro payment. Was there really no-one at this company able to look at a printout and to have thought, "Hang on, our good client appears to have overlooked one payment" and alerted me, rather than shunting it across to a debt collector?
I have now written to Strato asking for full details of my/our existing accounts so that I can cancel or switch them to a better-organised provider which values its clients rather more. It really is frightening and Kafkaesque when different parts of the company do not know what other parts are saying and doing and I want to get out.

Alles gut, Domains und ein PACS-Server.

Have been customer for years despite the slow web hosting and many downtimes. We were just a bit late to cancel the subscription for another year, but still they refused to show some empathy so we get stuck for another year with this terrible company and service.

Easy handling, was will man mehr

Please do not host with them. Very little till actually no support at all. Apparently my website got hacked and I would have needed to pay a lot of money to solve it. But to cancel the contract they will simply charge you another year. I canceled beginning of the year but still charging you for the entire next year and not even able to use it properly…! 100€ gone for nothing… really do not recommend - go for something a bit more expensive and have a better support!

Amazing performance / price ratio! great support! thank youuu!

You buy a domain in one package and can not use it in the other - you end up having to buy 2 domains and have a .com for mails from microsoft and a .digital or the like for your website. Makes no sense, is not explained when buying.
Website editor is underwhelming, complicated and difficult to handle.

I am unhappy with the products provided but signed up now, what can I do.

Would not recommend it to friends and colleagues.

Several days so far without access to my VPS since the last "maintenance" was performed on 10.10.2023. This is unacceptable unreliability. But the worst part is that they don't communicate it or try to proactively try to solve it. In fact, nowhere in their website is a place where you can check the status of the services. In the customer portal, the VPS status is shown to be "correctly set up" after almost a week of it it being offline. And they only seem to notice it when you contact them about it. I'd recommend you stay away from them for more enticing that the low prices might seem, in the end you pay back with a bad and unreliable service, avoidance and subpar customer support.

upload , download 1a , auch die App geht gut, läuft

A very attractive offer for domain registration in Germany.
Anyway, after the payment is done it is difficult or impossible to regulate the corresponding refund.
A cancelation of services came for me with complete closing of the account and no access anymore to the service overview, financial overview and complete out of any control.
Struggling for getting back the overpayments for the unused services / payment in advance.

My friends and I have purchased your services and you are truly wonderful and I would like to work with you, but I do not have a bank account. I would like you to send payments to the affiliated companies via PayPal as well, in addition to the bank account. It would be easier for many affiliated companies if the payment option was PayPal as well.