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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the efficiency, clarity, and professionalism of the support they receive. Many reviewers specifically commend the staff for their patience, knowledge, and ability to provide clear explanations and step-by-step guidance. Consumers appreciate the quick response times and the feeling of receiving personalized, human support, which makes issue resolution smooth and stress-free. People also find the platform user-friendly, particularly when creating and launching websites. The AI tools receive mixed feedback, with some users finding them helpful for rapid prototyping and easy editing, while others feel they require more specific instructions to achieve desired results. Overall, the positive experiences with customer service and user experience contribute to a strong recommendation from reviewers.

Based on these reviews

Rated 5 out of 5 stars

Gabriel is awesome. Thank you for his smarts and capability being on your team. It keeps us excited to be your customer. Why? Humans still process varied information at a 10,000-foot level to isolate... See more

Rated 5 out of 5 stars

I’m building my midlife fitness brand Strengthholic and Hostinger’s tools make it easy to manage things myself. Big thanks to Kodee for guiding me through PHP updates and cache fixes — supportive and... See more

Rated 5 out of 5 stars

Mostly I solved my issue by myself, I just needed help with the way things are done in hostinger, with what is possible and what is not. I had issue with DB connection, the representative was from non... See more

Rated 5 out of 5 stars
Invited

The only thing that, to me, is annoying is the 2 factor login security. Of course, my site is just for personnel / family use, and not for e-commerce. If I were running a business site, I would appr... See more

Rated 4 out of 5 stars
Invited

Been 'online' since 1993. Hostinger really has it together. BUT BE AWARE THEIR SUPPORT IS VERY DIFFICULT TO ACCESS AND SOME IDIOT IN THE COMPANY HAS UP THE FORGOTTEN PASSWORD RETRIEVAL PROCESS... See more

Company replied

Rated 5 out of 5 stars

Building a website on Hostinger and encountered a few issues, mostly due to my unfamiliarity with the platform. Rokas on their chat help was patient with me through my panic and almost held my had to... See more

Rated 5 out of 5 stars

The customer service at Hostinger was exceptional! I needed to cancel my plan that I had just signed up for, and because there was a 30-day money back guarantee I was able to get the cancellation q... See more

Rated 5 out of 5 stars
Invited

Love everything that Hostinger has to offer. Easy way to make websites, the free email with every domain, the AI is getting better and better to make sections and pages, everything. Moved over to Ho... See more

Rated 5 out of 5 stars

Mantas solved my problem in no time, which I failed to solve yesterday with another agent. Hostinger has really improved a lot in customer service. The reply is fast. But I recommend Mantas to whoev... See more

Rated 5 out of 5 stars
Invited

Great prices, good service. There's just no reason to use anyone else for a small business or personal website. I've been a client for over 5 years now, and I've never been disappointed.

Rated 5 out of 5 stars

Helmut and Santiago were such fantastic help. I had a lot of user error, including letting plans lapse, and they helped get me back on track with all of my websites and email accounts, and explained t... See more

Rated 5 out of 5 stars

Suddenly I couldn't log in to edit my site! Chatgpt wasn't helpful at all after many tries. I eventually tried hostinger support and they helped me! Apparently my database was full (due to bot attack)... See more

Rated 5 out of 5 stars

The AI was completely unhelpful, and I couldn’t find a solution until an expert stepped in. He was very professional and helped me identify the right approach. Now, I just need to wait for a specific... See more

Rated 5 out of 5 stars
Invited

Very straightforward and intuitive approach to creating, launching and hosting a website. WordPress is very easy to use, and the majority of functions, plugins, and hosting requirements are mostly def... See more

Rated 5 out of 5 stars

I wanted to refund my money back because I want to upgrade the plan for 48 months instead of just 12 months . They refund my money instantly and guide me how to do the next process. Thankyou so much f... See more

Rated 5 out of 5 stars
Invited

As a beginner, I didn’t expect such excellent support from AI. It really gave me the technical help I needed. Hostinger offers great pricing, and I find them committed to making the hosting experience... See more

Rated 5 out of 5 stars

I worked with Rahmat. He was wonderful in helping me update a misspelled email address that was used for registering a domain. Great Service! Very quickly resolved. Thanks a million!!

Rated 5 out of 5 stars

Nabid was very helpful in dealing with my enquiry. My site was down and I was a bit anxious, however he gave me all the confidence I needed to continue and step by step go back to business. He and the... See more

Rated 5 out of 5 stars

I am new to Hostinger. There was a problem with the migration but the customer service provided by Beela was excellent. Good troubleshooting and care taken. I appreciated the guidance and patience.... See more

Rated 5 out of 5 stars

This company has their stuff together! Im really excited to begin my long term relationship with such a responsive company. So far the support has been amazing.

Rated 5 out of 5 stars

Natalia responded timely and answered my questions in a clear and precise manner to resolve my issue and concern. The interaction was very helpful and "human". If every chat was this personable, it wo... See more

Rated 5 out of 5 stars

level of knowledge and speed how Hostinger support team responds is amazing... simply blown my mind, comparing to what we have in UAE... Hostinger is the best place to keep our domains and hosts...

Rated 5 out of 5 stars

Benes assisted me through the online customer service. He was very helpful and was online until I was ready to leave the conversation. He resolved all my issues.

Rated 5 out of 5 stars

Resolution was very quick by Ashley. completely solved my problem without the need of explaining much from my end.

Rated 5 out of 5 stars

Anin was amazing helping me out today. She was really understanding to what I was going through and the urgency to fix the problem. She gave me multiple options on how I could fix the issue as well as... See more

Rated 5 out of 5 stars

Thanks to Kynna ma'am and hostinger team, she has supported me throughout the web hosting process. I'm really happy with their assistance.

Rated 5 out of 5 stars

I thoroughly was surprised with Hostinger. I consider myself someone who has very basic knowledge of creating webpages. But with Hostinger, I was able to create landing pages for a local music festiva... See more

Rated 5 out of 5 stars

Hi Jonathan, thank you for your assistance today. You were very patient and clear with your responses. I really appreciate your support and the way you handled my query.

Rated 5 out of 5 stars

I had a great experience. He went above and beyond to assist me. He was knowledgeable, patient, and made the entire process smooth and stress-free. It’s rare to find customer service that’s both effic... See more

Rated 5 out of 5 stars

The Agent Fajree he was amazing and dealt with my issue professionally and in a timely manner. Thanks a ton to him for solving all my queries promptly.

Rated 5 out of 5 stars

Arie is super nice and also we solved the problem in hand quickly. Loved to had conversation with him glad he came and solve the issue in hand quickly.

Rated 5 out of 5 stars

i have been using hostinger for years , never disappointed with their services. one thing they stand out is their excellent customer support. Love this company

Rated 5 out of 5 stars

I am not very tech savvy but the Hotstinger Horizon AI tool made building a website super easy! I did find out that you have to be very specific in order for it to turn out how you want it. I think it... See more

Rated 5 out of 5 stars

Mary resolved all my issues on the site and was very polite, communicating really well throughout the process. I really appreciate her help — thank you so much for the support.

Rated 5 out of 5 stars

I’ve been using Hostinger for my website (cardrav.com), and I’m really impressed with their professional and responsive support. Recently, I had an issue after restoring a backup, and the sup... See more

Rated 5 out of 5 stars

I really enjoyed using Hostinger Horizons. I honestly could have messed around with it for hours, and could have went on testing ideas forever. I really don't have anything negative to say, it was v... See more

Rated 5 out of 5 stars

Hello Ivan, Thank you sincerely for your time and effort — I truly appreciate your support and the way you handled my case. Your assistance made a real difference, and I’m genuinely grateful for... See more

Rated 5 out of 5 stars

I had a great experience working with Amelia! She was fast, helpful, and very easy to communicate with. She really understood what I needed for my website and made the whole process simple and stress-... See more

Rated 5 out of 5 stars

Best hosting I have used so far, very supportive team helps with good resolutions and also shares good articles for possible solutions... Thanks a lot hostinger

Rated 5 out of 5 stars
Verified

After growing frustrated with my previous hosting provider's strict resource limitations, I decided it was time for a change and migrated to Hostinger. The transition wasn't without its hiccups, I... See more

Rated 5 out of 5 stars

This morning all of my websites suddenly stopped working, and I urgently needed to roll them back to the morning backup. Hostinger’s support agent responded immediately, guided me step-by-step through... See more

Rated 5 out of 5 stars

I would like to express my deep gratitude to Gherella from the Hostinger support team for the wonderful assistance today. I was facing a complex issue with my email service, and I couldn't resolve... See more

Rated 3 out of 5 stars

Good points: - Competitive pricing - Nice website-templates - Easy-to-use interface - Agents on stand-by - Servers are fast - 4K uploads - Plenty of storage - Lots of featured o... See more

Company replied

Rated 5 out of 5 stars

I was trying to restore a website backup but I ran into some issues. Good thing I got excellent customer support from the platform! First, I was assisted by an AI chat bot on my concerns but then... See more

Rated 5 out of 5 stars

I was facing a "domain already hosted" issue and couldn’t get my website live. Annas handled the situation smoothly and resolved the problem quickly. His support was clear, efficient, and professional... See more

Rated 5 out of 5 stars

The Hostinger Horizons AI website creation tool was a unique no code AI tool with easy to navigate flows. Compared to other tools, this one had a clear layout, helpful tips guide, and a display overvi... See more

Rated 5 out of 5 stars

We experienced web site issues. The first representative tried to be helpful, but 90 minutes of fixes never worked . The specialist - Fabio - diagnosed and self fixed my problem immediately. Thank yo... See more

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Company details

  1. Web hosting company
  2. Business-to-Business service
  3. DNS Provider
  4. Ecommerce solution provider
  5. Website designer

About Hostinger

Written by the company

About Hostinger

We’re proud to say that we’re currently the fastest-growing web hosting company in the world. Launched in 2004 and headquartered in Lithuania, we’re now home to over 4 million customers around the world and more than 900 employees.

We’re dedicated to making online success possible for anyone with fast hosting technology, AI-powered Website Builder and user-friendly control panel.

Image Placeholder
Our products

Hostinger provides everything you need to create, launch and grow your website in one place including:

Web Hosting Managed WordPress Hosting Managed WooCommerce Hosting Agency Web Hosting AI Website Builder Domains

No-code Web App Builder

Why choose us for your website?

We’d love to help you write your online success story—and when you choose Hostinger, you can enjoy:

  • Fast, free, easy migrations.
  • Speedy customer support in 10+ languages, available 24/7.
  • Free domain name registration.
  • Data centers all around the world located across Asia, Europe, North America, and South America.
  • A vast knowledge base of in-depth video and text-based tutorials.
  • LiteSpeed Web Server Technology for 4X faster websites.
  • One-click WordPress installation.
  • 99.9% uptime guarantee.

Image PlaceholderSay hello or ask a question

Email: support@hostinger.com
How to contact us?

Written by the company

Three. Two. Online
We provide our clients with an all-in-one website solution so they can learn, create, and grow without boundaries. From easy to expert, we offer products and plans for website owners at every experience level.
Whatever you do, it’s better with a website
Your website is an extension of you. It’s where your vision comes to life and it’s our mission to make launching your idea online as smooth and simple as possible. 
With you every step of the way
From choosing your domain to building your dream website with AI—and everything in between—we’re in your corner cheering you on with 24/7 customer support.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

55K reviews

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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Great assistance

Basically the support person, ILyass was very patient and really tried to help me solve the problem. It remains to be seen whether it is fixed (has to do with DNS propagation) but I am sure that they will rise to the challenge again if it is not.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Nadia came in clutch and saved the day!

Overall, the setup and site building with Hostinger was smooth. But then a horrible error happened right when I was trying to connect my domain - my temporary site that I stayed up nights to finish building disappeared. It said it was deleted. The AI couldn't find a back up - but thankfully the AI invited Nadia to the chat. Because Nadia is a champion and she found that it wasn't deleted, but moved to a new temporary name (why? idk but she found it). The pages were all there! The project posts weren't loading right, so she showed me how to fix that too. Easy peasy! She also gave me the name servers I needed. I was seriously on the verge of crying and her excellent service and patience saved it all. She should get a big fat raise! So, moral of the story - don't be discouraged if the AI can't help in your situation, ask for someone to join the chat because they will take good care of you!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Great REAL support...after 2 days of…

Great REAL support...after 2 days of useless chats with various AIs, a real person materialized and, by pressing the keys with real fingers, while I explained the problem to her, solved it... Real problem solving cannot be solved by a TRUE/FALSE code...Thank you HUMAN. God save the humans

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Good for speed, bad for business

Hostinger has a major issue with their hosting. I lost my money pages on Google because their security settings, that one cannot configure, decided to block Google bot and then customers from visiting random pages on my website.

30 October 2025
Unprompted review
Hostinger logo

Reply from Hostinger

Hi, Dinesh,

Thanks for sharing your experience with us. Your feedback helps us find ways to improve and keep delivering reliable service.

Our Shared and Cloud servers are managed on our side and configured with the most modern security features available, so it's not possible to make any changes in this configuration for only one account. If you need more flexibility, we suggest a VPS plan, which offers root access, allowing you to configure it according to your project's needs.

Our specialist confirmed that your website was fully operational on our side, but you can check other options as suggested in the convo to learn why you're getting this error. If you need any help with that, let the Customer Success Team know.

Best wishes,
Gabriela from Hostinger

Rated 5 out of 5 stars

We've been using them for 4 months

We've been using them for 4 months, we had 2 problems with the servers but the CS responded very quickly. I don't remember who helped us the first time but the second was Rafael, thank you! Other than that, for now, servers are fast, interface is clean and easy to understand. I recommend!

30 October 2025
Unprompted review

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