Blue Diamond Garden Centres Reviews 

6,530
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 638 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety and high quality of products available, including healthy plants, garden furniture, and clothing. Many highlight the staff's exceptional helpfulness, knowledge, and friendly demeanor, making every visit pleasant. The overall atmosphere is often described as a beautiful and superb place to explore, offering an enjoyable experience for shopping and dining. However, some customers also noted issues with the quality and condition of plants, describing them as dry, unhealthy, or poorly maintained. Additionally, a few other people also felt that the food quality in the cafe had declined or was inconsistent, with specific items not meeting expectations.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality and variety of plants,... See more

Staff

Consumers consistently report positive experiences with staff, describing them as friendly, helpful, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent condition and variety of... See more

Location

Customers consistently note positive experiences with location, often describing it as a "go-to place" and a... See more

Service

People report ambiguous experiences with service, with many customers praising the excellent and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A beautiful garden centre with something for everyone. Truly healthy wonderful plants, suggested displays, great gifts, tasty food, sumptuous clothing all beautifully displayed and friendly helpful a... See more

Company replied

Rated 5 out of 5 stars

Visited Van Hague garden restaurant for afternoon tea today in Great Amwell. Had a really delicious tea with three friends. Such a reasonable price as well. Beautifully presented and lovely staff ch... See more

Company replied

Rated 5 out of 5 stars

Absolutely love this garden centre- great for all the plants & literally everything else you could want for the garden, the clothes range is just brilliant- not cheap ( though have picked up the odd b... See more

Company replied

Rated 5 out of 5 stars

Frosts garden centre in Woburn Sands never disappoints. It's a superb place to visit whether you want to browse the many plants and flowers on offer, eat and drink in the restaurant, visit the lovely... See more

Company replied


Company details

  1. Garden centre

Information provided by various external sources

Welcome to Blue Diamond, one of the largest garden centre retail groups in UK and Channel Islands, offering a huge variety of lifestyle products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(6,530)

612 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blue Diamond all the way

I always like going to the Blue Diamond green centres. There is an abundance of choice for flowers, plants & shrubs along with everything else for the garden.
They also have a lovely gift, homeware, clothing section with so much choice. I never come away empty handed!
In Blue Diamond garden centres I have visited the staff are always very pleasant, helpful and cheery.
My nearest Blue Diamond is Canterbury .

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely garden centre

Lovely garden centre. Friendly staff and a wide range of products. The restaurant has a good selection and the roast dinner was very tasty

19 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon, Lynn Chandler,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

Pleasant Afternoon at Bridgemere Garden Centre

Enjoyed pleasant walk around Bridgemere Show Garden followed by a traditional cream tea and walk around the garden centre and associated stores. A recommended afternoon out, in our case with the Mother in Law.

18 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good morning, Soup & Doughnut,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot following your visit to our Bridgemere show gardens.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

Helpful staff who wanted help and did…

Helpful staff who wanted help and did right up to loading my vehicle great experience

18 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon Mark Goodall,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

This company has the most friendly…

This company has the most friendly staff & always helpful.
I only visited the garden centre to buy a plant for a friend & ended up not only with a very nice house plant but also two attractive tops both very reasonably priced.

16 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon Mrs Hick,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

takeover Harlestone and Beckworth

Since the takeover of the Harlestone and Beckworth. I really enjoy shopping and looking around both these garden centres. I enjoy going around the garden , clothing and I enjoy the food.

19 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon, Emma Hainsworth,
Thank you so much for your 5-star review and for taking the time to share such kind comments about our Harlestone and Beckworth garden centres on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

We had there wonderful afternoon tea,it…

We had there wonderful afternoon tea,it was outstanding 👏. The staff were excellent and very helpful first class 👏.

14 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon Vince,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

Great products and excellent service…

Great products and excellent service when needed. The coffee and cake shop is a great place to meet and the Blue Diamond ladies clothing line Cerulean is also really good value for money.

15 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon, Clar Medland,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

Knowledgeable Staff and reasonable…

Knowledgeable Staff and reasonable prices on a wide range of Gardening Goodies!

16 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon, Nick Horsley,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

wanted to buy something the moment I…

I wanted to buy something the moment I got to the door. The pots of flowers looked beautiful, so much choice, and when I went in it just got better. I could have spent a fortune. They had a lot of offers with a blue diamond card. I got 2 for 1 on bird feed. I also bought from the clothes and shoe department. The staff were very friendly and helpful. When I got to the till, I couldn't find my card. The lady on the till said they were unable to look it up on their system anymore, but didn't want me to miss out. She spent some time helping me find it online in the portal on my phone. I appreciated that; it saved me money, which is always good. I enjoyed the time I spent in there.

15 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon Julie M,
Thank you so much for your wonderful 5-star review.
We are delighted to hear you enjoyed your visit and found so much to choose from. It is especially lovely to know our checkout colleague was able to help you access your Blue Diamond Card and ensure you didn't miss out on your offers.
We truly appreciate your kind comments and look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

Another great day out at Melbicks…

Another great day out at Melbicks garden centre,a good range of plants and shrubs at competitive prices and a cup of tea if you want one.

14 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon Paul Towie,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

A Delightful Garden Centre We had a lovely time at Blackdo

We had a lovely time at Blackdown Garden Centre last Tuesday afternoon.
We brought my Granddaughter along she is a teenager and enjoys looking around we can always find something to brighten her day .
Once again the Restaurant was outstanding excellent service as always.
Thank you staff for another amazing experience.

14 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon Friend of Ted,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

Lovely place for food

Went for breakfast with family. Lovely meal and service was excellent.There are a lot of young servers at the weekends but they are very well trained and polite. It is my go to place at Springfields.

11 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon Kate Templeman,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

Well planned shop

The shop was cool , tidy and well laid out. Good selection of plants outside which looked cared for , not left to wither in the heat. Plenty of staff around for advice.
Everyone we spoke to was friendly and helpful.
Very large parking area with generous sized bays so you can open the doors and boot to get all your plants safely stowed for the journey home.

16 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon Kay Burton,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

Great garden centre

Great garden centre. Many different plants to choose from that are well looked after and plenty of options when it comes to gifts and houseplants too.

11 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon, Claudine Albersammer,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

I absolutely love going to this garden…

I absolutely love going to this garden centre. There is so much to see and buy the clothes are absolutely amazing so are the shoes and the bags. It’s a lovely experience as well. I also thoroughly enjoy going to the lovely themed coffee shop to have a nice cappuccino and a beautiful piece of cake. I have also eaten in the restaurant part of the garden centre which is also extremely good.

14 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good afternoon Mrs Ward,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.

Rated 5 out of 5 stars

Great Garden Centre

East Bridgford Garden Centre is a great place to go to eat and shop for all types of garden items and plants, clothes, gifts and food items including an excellent butcher. We spent a lovely afternoon there.

13 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good morning Sarah Wilcox,
Thank you so much for taking the time to leave such a wonderful review on Trustpilot!
We are delighted to hear that you enjoyed your visit to East Bridgford Garden Centre and that you had a lovely afternoon exploring the garden centre, shops, and restaurant.
It is also great to know you appreciated the wide range of products and our food hall.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres

Rated 1 out of 5 stars

Zero customer service exists

I was informed by Calor that I could return a patio gas canister to Redfields. A Blue Diamond Garden Centre. They suggested I phone before going so I did. The phone rang all the time with no one answering. I decided to drive there with my phone on hands free. It took me 20 minutes to get there with the phone ringing all the time. I arrived at the help desk to be met by a sign saying please go to the tills for help. I saw someone behind the counter and said to them I wanted to return the canister. They told me that I couldn’t. They insisted that they hadn’t been a Calor dealer in years. I had bought the canister from them before. I asked where I could dispose of it and was met with a blank gaze. Eventually one of the staff suggested the tip and told me that their phone hadn’t been ringing for the last 20 minutes and that they didn’t have a customer help desk anymore. 1) Why list a telephone number online for Redfields if no one will answer it? 2) Why tell me I could take the canister to the tip when I have found out I can’t? 3) Why not have a place to refer me to, to return the canister when I had bought it from them before? I can’t have been the only person who bought a canister from them to be returning it to them. 4) why is there no customer service? Are customers not important? Do you just want their money and then anything after that is “not my problem?” Have tried to email the below but it keeps bouncing.

14 July 2026
Unprompted review
Blue Diamond Garden Centres logo

Reply from Blue Diamond Garden Centres

Good morning Mrs Garner,
Thank you for taking the time to share your feedback via Trustpilot.
Please accept our sincere apologies for the frustration and inconvenience you experienced during your recent visit to Redfields Garden Centre. We are sorry to learn that you were unable to obtain assistance over the telephone and that you were left feeling disappointed by the information you received regarding your Calor gas canister.
We would welcome the opportunity to discuss the points you have raised in more detail please. Can I ask you to please contact us directly at customerservice@bluediamond.gg and we will be able to look into this further for you.
Thank you, and we look forward to hearing from you.
Kind regards,
Blue Diamond Customer Services
20.7.26
Please email; customerservice@bluediamond.gg

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