Great experience with MBP. Having sold phones before to other companies I didn't hold out much hope for a camera lens. But MBP were different. Decent quote, fast collection of my lens all paid for, pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About MPB
Written by the company
We transform the way that people buy, sell and trade used photo and video kit.
MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.
We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future.
We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world.
Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service.
Every piece of kit is inspected carefully by our product specialists and comes with a warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.
mpb.com
Written by the company
- Warranty included
- All used gear is covered by MPB's free warranty.
- Free Collection
- We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.
Contact info
64 Ship Street, BN1 1AE, Brighton, United Kingdom
- www.mpb.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wish all business were run this way!
I’ve bought and sold more gear with MPB than I care to admit. Everything is top notch: selection, pricing, shipping, returns, and most of all, customer service. They make selling ridiculously easy and pay really fast.
AF Nikkor 80-200 lens.
The lens I purchased was in better shape than was described on the site. I will definitely buy from them again.
Nothing but great experiences with MPB
Nothing but great experiences with MPB. They are the only used camera gear site that has photos of the actual item you'll receive. I've ordered, and traded with them multiple times and everything has always been exactly as described.
High quality products
High quality products, condition as described, fast delivery. Haven't had to return anything but have made multiple purchases with no problems. I did have to request triangle clips after a purchase as there was no way to attach the shoulder strap to my camera. These were promptly dispatched with no charge and no questions asked.
mpb were a good way to sell my camera…
mpb were a good way to sell my camera and lenses - they offered me as fair a price as I'll find on the second-hand market, arranged for collection of the gear and paid me promptly for the agreed price.
Poor experience
Poor experience. Bought a lens that was faulty. For two weeks ive been chasing an update on how to return it. Ive emailed every two days to be ignored.
Now got to issue a chargeback to get my money back as I can't even get them to collect the item.
Really poor experience from this company.
Great store, great prices !
Considering that I was selling item which had to be evaluated , the whole process is a breeze. Within one week from online initial price offer to final price adjustment! I like it . MPB even upgraded lens I was selling which translate to better price ! And generally you won’t find better prices online than MPB . Thank you
Absolutely terrible company when things…
Absolutely terrible company when things go wrong. I had some equipment stolen in transit. It was collected from me but not all of it arrived. After about a month I was told that after reviewing all available evidence my claim had been approved and they would process my payment. A new quote appeared in my account. As nothing seemed to be happening after that I chased to find out when I would receive it only to eventually be told my claim was rejected. It is like they have no idea what claims are at what stage. It's shambolic. They also don't reply to emails, don't follow up when the say they will and generally don't seem to care. Also seem to have a habit of responding on Friday just before they close leaving you stranded for the weekend. The worst part is, they are calling me a liar, claiming I didn't send the kit I agreed to send.
I was paid out quickly
I was paid out quickly, actually paid more because I had underestimated the condition of my camera.
Fantastic service from start to finish
Fantastic service from start to finish, prompt valuation of my old gear and very quick delivery of cameras that I purchased.
Everything was exactly as described and safely delivered.
Very happy from start to finish
They pay much less than others
They pay much less than others. Ive got 250EURO more in cyfrowe.pl than MPB. The same case with another camera, they offer less. I do not like that calculations.
I love MPB
I love MPB – I’ve been slowly building a cinema lens kit through them. So far , I have purchased two Zeiss CP.2 lenses, and with both purchases, everything was fantastic! First off – I love that they show photos of the actual item that I’m going to be buying. Most other websites use stock photos. Second – the descriptions seem to be extremely accurate. And lastly – Their prices are very reasonable. I highly recommend MPB!
Selling my gear to MPB went perfectly
Selling my gear to MPB went perfectly, my gear was processed within 2 days and paid into my bank. It was a bonus to find they had increased my quote, very professional and kept me informed throughout. Highly recommend.
I had a good experience with MPB
I had a good experience with MPB. I sold them one of my cameras. I got a fair offer and the transaction was quick and efficient.
Impeccable service
Impeccable service, everything was very quick & easy.
Very fair price
I have sold a few things now and at…
I have sold a few things now and at first was worried sending my expensive equipment but mpb made it so easy, simple and quick! And the things I thought weren’t good enough actually were excellent to them which was a plus! Any issues and someone reached out or emailed me right away! Quick process from start to finish
Their website wouldnt allow extras to…
Their website wouldnt allow extras to be submitted for pre eval so contacted the sales dept who advised to ship in with lens and they would be able to make a decision then. Get the quote back with every single items dropped in value, one for the cardboard box having a small tear in flap, 2 of the lens they tried to deduct $80 between them for "slight moisture inside" but could not provide any pics or proof when questioned (there was no moisture when shipped). It is obvious from the amount of feedback these people are deducting money from quotes as a profit enhancing agenda. If you cant provide proof of the flaw, there isnt one ...
Declined the offer and had my gear sent back, of course now I get it back with none of the accessories sent which will cost me $200 to replace. Since the sales dept has no communication with the inspection dept nobody knows where my stuff went other than it got "recycled". I had been a loyal customer with this company for 5 transactions but never again. I hope people are paying attention especially given all the recent reviews similar to mine stating how bad this company has become. As for customer service forget it, they dont give a shit about their customers and it is obvious. From now on I will use KEH or Adorama as I have never had any issue with either of them. MPB is a scam company at best.
Great customer service from placement…
Great customer service from placement of order to shipment of items.
MPB: really good value
I bought an OM-3 & four lenses from MPB. It was effortless, great value & all the items are superb. They arrived the following day. I am hugely impressed by MPB & recommend them strongly to any potential buyers or sellers out there!
Great!
Great price and even better service-delivery was incredibly prompt and efficient.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.