MPB Reviews 

59,667
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 5,486 reviews, reviewers overwhelmingly had a great experience with this company. People consistently mention that the purchasing process is smooth, highlighting fast shipping, secure packaging, and items arriving in pristine condition exactly as described online. Furthermore, consumers appreciate the fair valuations provided when trading or selling their used gear, often receiving quick responses and reliable payments. Some reviewers were not happy with receiving defective items, reporting frustrating hardware faults such as broken dials and faulty focus rings that were missed during inspections. A few other people also felt that handling returns, replacements, or shipping delays took too long to resolve.

What people talk about most

Product

Consumers find product to be positive, highlighting accurate descriptions and great pricing on used gear.... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the condition of... See more

Price

People report positive experiences with price, often noting that quotes and offers for gear are fair and... See more

Service

Customers had positive experiences with service, highlighting fast and straightforward transactions.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and reliable shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with MBP. Having sold phones before to other companies I didn't hold out much hope for a camera lens. But MBP were different. Decent quote, fast collection of my lens all paid for, pr... See more

Rated 5 out of 5 stars

Website and company was recommended by Gemini. I was surprised with low price and great item. Used but in brilliant condition, better than in their pictures on the website. Fast delivery with updates.... See more

Rated 5 out of 5 stars

Good quality gear at great prices. The fact that it is warrantied and tested makes it a very strong proposition compared to auction sites. I have always had good advice and found staff willing to he... See more

Rated 5 out of 5 stars

I was looking at MPB ever since I completed photography course to be able to use my camera. Finally took the decision to buy tele lens and was not disappointed. Descriptions were accurate and delivery... See more


Company details

  1. Photography shop

About MPB

Written by the company

We transform the way that people buy, sell and trade used photo and video kit.

MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future.

We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service.

Every piece of kit is inspected carefully by our product specialists and comes with a warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.

mpb.com

Written by the company

Warranty included
All used gear is covered by MPB's free warranty.
Free Collection
We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.

Contact info

  • 64 Ship Street, BN1 1AE, Brighton, United Kingdom

  • www.mpb.com

4.7

Excellent

TrustScore 4.5 out of 5

60k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(59,667)

9,376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wish all business were run this way!

I’ve bought and sold more gear with MPB than I care to admit. Everything is top notch: selection, pricing, shipping, returns, and most of all, customer service. They make selling ridiculously easy and pay really fast.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Nothing but great experiences with MPB

Nothing but great experiences with MPB. They are the only used camera gear site that has photos of the actual item you'll receive. I've ordered, and traded with them multiple times and everything has always been exactly as described.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

High quality products

High quality products, condition as described, fast delivery. Haven't had to return anything but have made multiple purchases with no problems. I did have to request triangle clips after a purchase as there was no way to attach the shoulder strap to my camera. These were promptly dispatched with no charge and no questions asked.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Poor experience

Poor experience. Bought a lens that was faulty. For two weeks ive been chasing an update on how to return it. Ive emailed every two days to be ignored.

Now got to issue a chargeback to get my money back as I can't even get them to collect the item.

Really poor experience from this company.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great store, great prices !

Considering that I was selling item which had to be evaluated , the whole process is a breeze. Within one week from online initial price offer to final price adjustment! I like it . MPB even upgraded lens I was selling which translate to better price ! And generally you won’t find better prices online than MPB . Thank you

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible company when things…

Absolutely terrible company when things go wrong. I had some equipment stolen in transit. It was collected from me but not all of it arrived. After about a month I was told that after reviewing all available evidence my claim had been approved and they would process my payment. A new quote appeared in my account. As nothing seemed to be happening after that I chased to find out when I would receive it only to eventually be told my claim was rejected. It is like they have no idea what claims are at what stage. It's shambolic. They also don't reply to emails, don't follow up when the say they will and generally don't seem to care. Also seem to have a habit of responding on Friday just before they close leaving you stranded for the weekend. The worst part is, they are calling me a liar, claiming I didn't send the kit I agreed to send.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, prompt valuation of my old gear and very quick delivery of cameras that I purchased.
Everything was exactly as described and safely delivered.
Very happy from start to finish

12 August 2026
Unprompted review
Rated 5 out of 5 stars

I love MPB

I love MPB – I’ve been slowly building a cinema lens kit through them. So far , I have purchased two Zeiss CP.2 lenses, and with both purchases, everything was fantastic! First off – I love that they show photos of the actual item that I’m going to be buying. Most other websites use stock photos. Second – the descriptions seem to be extremely accurate. And lastly – Their prices are very reasonable. I highly recommend MPB!

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Selling my gear to MPB went perfectly

Selling my gear to MPB went perfectly, my gear was processed within 2 days and paid into my bank. It was a bonus to find they had increased my quote, very professional and kept me informed throughout. Highly recommend.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

I have sold a few things now and at…

I have sold a few things now and at first was worried sending my expensive equipment but mpb made it so easy, simple and quick! And the things I thought weren’t good enough actually were excellent to them which was a plus! Any issues and someone reached out or emailed me right away! Quick process from start to finish

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Their website wouldnt allow extras to…

Their website wouldnt allow extras to be submitted for pre eval so contacted the sales dept who advised to ship in with lens and they would be able to make a decision then. Get the quote back with every single items dropped in value, one for the cardboard box having a small tear in flap, 2 of the lens they tried to deduct $80 between them for "slight moisture inside" but could not provide any pics or proof when questioned (there was no moisture when shipped). It is obvious from the amount of feedback these people are deducting money from quotes as a profit enhancing agenda. If you cant provide proof of the flaw, there isnt one ...

Declined the offer and had my gear sent back, of course now I get it back with none of the accessories sent which will cost me $200 to replace. Since the sales dept has no communication with the inspection dept nobody knows where my stuff went other than it got "recycled". I had been a loyal customer with this company for 5 transactions but never again. I hope people are paying attention especially given all the recent reviews similar to mine stating how bad this company has become. As for customer service forget it, they dont give a shit about their customers and it is obvious. From now on I will use KEH or Adorama as I have never had any issue with either of them. MPB is a scam company at best.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

MPB: really good value

I bought an OM-3 & four lenses from MPB. It was effortless, great value & all the items are superb. They arrived the following day. I am hugely impressed by MPB & recommend them strongly to any potential buyers or sellers out there!

21 August 2026
Unprompted review

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