My first experience with Vintage - Sent different objects like jewelry - binoculars - watches as well as stones, silver coins and silver forks etc... They had a look on all this and gave me a price... See more
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Great excitement looking around to find treasures to bundle up to send. And more excitement waiting for my goods to be sent for appraisal by the experts. I got a reasonable price for my items. Possibl... See more
Company replied
Great experience, process is very quick. 1st you don't pay to send your items, you receive a label for free postage and second, as soon as you have agreed on an offer, money is transferred within le... See more
The offer was insulting and when all my items were returned, delivered today, 1 was broken and a couple damaged. Telephoned to complain and they immediately stated they aren't responsible for items th... See more
Company details
About Vintage.com
Written by the company
The simple, trusted way to sell your unwanted valuables.
More than 1 million customer boxes processed across Europe and the UK.
1. We buy your old items all in one go
2. FREE postage and returns, with box protection
3. A fair, no-obligation offer within 7 - 14 days
4. Hassle-free from start to finish
Vintage.com offers a simple way to turn unwanted and unused antiques, valuables and collectables into money. Request your free postage pack and we’ll send you a brochure and prepaid postage labels.
Fill a sturdy box with the items you’d like our experts to consider, then send it to us for free. Your box is tracked and protected throughout its journey with us.
Once your box arrives, we'll keep you updated while our category specialists appraise everything, then make one fair, no-obligation offer for the whole box. Accept and we’ll pay the money directly into your bank account. If you decide not to, we’ll return your items free, tracked and protected.
Want some practical advice that could help you make more? Call our friendly customer service teams across Europe for free, Monday to Friday, 9am–5pm.
Belgium: +32 800 54365
Netherlands: +31 800 020 0076
Germany: +49 800 000 6363
Italy: +39 800 961 601
Spain: +34 900 838 472
France: +33 801 27 10 02
Austria: +43 6604 009699
About Vintage.com
Written by the company
- We're proud to be your #1 online platform for selling preloved vintage items in bulk. With a team of 200+ vintage and antique experts, our specialists are able to bring you a free and convenient decluttering service.
Contact info
Toekomst 4, 6921 PW, Duiven, Netherlands
- hello-eu@vintage.com
- vintage.com
Get your free postage pack!
4.0
Great
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
AVOID AT ALL COST!
The offer was insulting and when all my items were returned, delivered today, 1 was broken and a couple damaged. Telephoned to complain and they immediately stated they aren't responsible for items that can be damaged and I had 3. However they couldn't name the 3 breakable items and some of the damage was on unbreakable items PLUS under UK Law they have a duty of care when returning items. Don't USE Despite SOME GOOD REVIEWS as it seems if you have low value items they show no respect OR duty of care. AVOID
5 November 2026
Unprompted review
Good Timing and professionalism
29 October 2026
Unprompted review
Reply from Vintage.com
Hello,
Thank you so much for sharing your experience!
We are truly pleased to hear this, and we look forward to assisting you again in the future!
Team Vintage.com
This site prays on people who Need…
This site prays on people who Need money, they give low value to high value items knowing the people who have sent the items in are vulnerable and in need of cash. It's a disgrace that our government allows them to post adverts on public TV saying they pay great prices for unwanted goods. You would be better to sell your items as a job lot I'm eBay to get a better price rather than line the pockets of these modern days highway men. These people are using you to make them rich, do not fall for the rubbish they give you on TV, they are nothing but crooks - when they send your items back broken or damaged they say "this doesn't fall into our insurance policy" even though they advertise on live TV that they will be sent back insured. THESE PEOPLE ARE A MASSIVE CON and should not be allowed to trade let alone advertise after a watchdog investigation. Changing the name from vintage cash cow to vintage.com to mask their blatant robbery should be illegal and I will do everything to ensure these people are bought to justice. DO NOT SEND YOUR ITEMS TO THESE PEOPLE, they are criminals
1 January 2026
Unprompted review
Reply from Vintage.com
Hello,
Thank you for your feedback.
Our business model involves not only the valuation of items but also the entire process, including logistics, operational costs, time and the risks involved. In addition, we naturally have tax obligations. For these reasons, we cannot generally offer the same prices that might be achieved by selling items independently on the open market.
Selling items yourself may result in a higher return, but you also take on all the work and risks involved. Vintage.com offers a convenient and free alternative.
Most importantly, you always decide whether to accept or reject our offer. Sending your items, having them valued and returning them are all free of charge. You are under no obligation to accept an offer.
We also have clear shipping and packaging guidelines. Fragile items such as glass or porcelain should not be sent to us, as they are not covered by our insurance. We explicitly inform our customers of these conditions.
We are sorry that you have formed a negative impression of our service. However, we would like to emphasise that our service is voluntary and transparent. Every customer is free to decide whether it meets their expectations.
Robin – Vintage.com
My first experience with Vintage -
My first experience with Vintage -
Sent different objects like jewelry - binoculars - watches as well as stones, silver coins and silver forks etc... They had a look on all this and gave me a price equivalent.
Good service and quick payment
29 October 2026
Unprompted review
Reply from Vintage.com
Thank you for your review! We're glad you were happy with our service and quick payment.
Robin – Vintage.com
Just had word back that they can't sell…
Just had word back that they can't sell my items but they are exactly what they ask for also found out they are in Holland and no longer a english company recent reviews say when items are returned things are missing waste of time and effort stay away from this new company also parcels are not insured
29 October 2026
Unprompted review
Reply from Vintage.com
Hello,
I have personally reviewed your case once again. It is true that there are situations in which we are unable to make an offer after evaluating the items. This is simply because the submitted items do not meet our minimum value requirements.
When assessing items, we have to take various costs into account, including purchasing the items, reselling them, paying our employees and covering our ongoing operating expenses. For our business model to remain sustainable, the resale value must also allow for a reasonable profit. If the overall value of the items is too low, unfortunately, we cannot make an offer.
For your next submission, you are welcome to book a consultation with our team. Together, we can discuss which items would be suitable for your parcel and help you put together a shipment with the aim of receiving an attractive offer.
Thank you for your understanding.
Robin – Vintage.com
Reply from Vintage.com
Thank you for your positive review! We're glad you're happy with our service.
Robin – Vintage.com
Items not being returned if you refuse their offer.
Shocking service. DO N0T USE THIS COMPANY! Silver items not returned to me after I refused their poultry offer. Following numerous calls and emails I was told you no longer had the CCTV footage and that not only were you unable to do anything about my complaint but that you would not be offering any form of compensation. A shambolic response that will ultimately result in a claim through the small claims court.
30 October 2026
Unprompted review
Reply from Vintage.com
Dear customer,
Thank you for sharing your feedback. We are sincerely sorry to hear about your dissatisfaction and take remarks of this nature very seriously.
The secure and complete return of all items whenever an offer is declined is a fundamental standard of our service.
Unfortunately, as we do not have access to your full details or order reference from your profile on this platform, we are unable to identify your account or review what occurred.
To allow us to look into this matter thoroughly, we kindly invite you to contact us directly by email or phone with your full name, tracking number, or case reference. Our customer support team remains at your disposal to investigate your situation properly.
Yours sincerely,
Team Vintage.com
Rip off merchants
Well hi. Been reading reviews, most of which I note are 1 star. So don't know how they manage to get such a high rating. Was considering using them, but not now. I note that they rarely reply to criticism and when on the few occasions they do, and someone has been complaining that items were returned damaged, which seems to be a frequent occurrence or items were missing, and assuming all these people are telling the truth, because it's easy, if wrong, to lie, conveniently they can't find the account. I wonder why? People, if you're foolish enough to consider sending them stuff, record everything, with approx value AND PHOTOGRAPH EVERYTHING! If returned with items broken or missing, you then have proof and in UK at least, you have recourse with Trading Standards and small claims court. Perhaps if they started having action taken against them, they'd get rid of their dishonest staff and change their business practices. If folk don't complain, they'll carry on as they are. RIP OFF DISHONEST Thieving COMPANY.
30 October 2026
Unprompted review
Very happy with this business
Very happy with this business. I had no idea what my box of odds and ends would be worth but was very happy with the offer. The whole process was very easy. Would recommend and would use again.
12 October 2026
Unprompted review
Reply from Vintage.com
Thank you for your recommendation! We're glad you were happy with our offer and the easy process.
Robin – Vintage.com
The communication in the folder
The communication in the folder, the communication beforehand in the items to send/ not to send, communication during the proces
28 October 2026
Unprompted review
Reply from Vintage.com
Thank you for your review! We're glad you were happy with our communication and information throughout the process.
Robin – Vintage.com
After carefully packing numerous…
After carefully packing numerous watches and cameras individually for protection, I declined their offer and the items returned. Watches thrown in a bag together so no protection and the two cameras (one which was sent fully boxed with cables etc) taped together screen to screen and one now missing a battery. Do not use!
28 October 2026
Unprompted review
Reply from Vintage.com
We're very sorry to hear about your experience with the return of your items, particularly after the care you took when packing them. We understand how disappointing and frustrating this must have been.
Unfortunately, we haven't been able to locate your customer details based on the name used for this review, but we would like our UK colleagues to look into what happened.
Could you please contact our Customer Service team at hello@vintage.com or on 0800 246 1111, using the email address associated with your account? If possible, please also provide photographs of the returned items to help our colleagues investigate your concerns further.
We appreciate you bringing this to our attention and sincerely apologise for the disappointment caused.
Kind regards,
Vintage.com
Ad banner says they buy gold but "What…
Ad banner says they buy gold but "What we don't buy" listing says they don't buy gold. They should amend their advert.
28 October 2026
Unprompted review
Reply from Vintage.com
Thank you for raising this, David.
We'd like to clarify that we do buy gold, including gold jewellery and coins. Gold is listed on our 'Items we buy' page and is not included among the items listed on our 'Items we don't buy' page.
We're sorry if the information you came across gave a different impression. We appreciate your feedback, as we want our website to be as clear and helpful as possible.
If you're unsure whether we accept a particular item, our Customer Service team would be happy to help. You can reach us at hello@vintage.com or on 0800 246 1111.
Kind regards,
Vintage.com
My mam was ripped off!
My mam sent a few items off expecting a decent price as there were 2 antique clocks in it. She got £20 for everything. She couldn’t face getting them back damaged so just took it. They have since changed from Vintage Cash Cow to Vintage.com, I wonder why? I would avoid this company at all costs.
27 September 2026
Unprompted review
Reply from Vintage.com
We're sorry to hear that your mother was disappointed with the offer she received, Tracy.
We understand that the amount offered may not always meet expectations, particularly when items are believed to be valuable. Our appraisers assess items based on factors such as their condition, age and current second-hand market value. All offers are completely optional, and customers can decline and have their items returned free of charge.
We'd also like to reassure you that our change from Vintage Cash Cow to Vintage.com was part of our rebranding.
As we haven't been able to identify your mother's account from the name used for this review, we'd welcome the opportunity for our UK colleagues to look into her experience. She can contact our Customer Service team at hello@vintage.com or on 0800 246 1111, using the details associated with her account.
Thank you for sharing your concerns. We're sorry that your mother's experience has left you both feeling this way.
Kind regards,
Vintage.com
Beware of possible theft of items - keep detailed record of items sent.
We sent a box of our deceased aunt's items a couple of years ago. We weren't happy with the price so would got the box back.
It sat, unopened in our attic until yesterday when we opened it to be appraised by a local antique dealer.
We were devastated to find two empty boxes. One had contained a silver set of knives and the other, a 3 strand pearl necklace. Both items were antique.
The only explanation to me is that the items had been stolen by the staff handling our package. Absolute disgrace!
27 October 2026
Unprompted review
Reply from Vintage.com
We're very sorry to hear about your experience, Peter, particularly as these items belonged to your late aunt. We understand how upsetting and concerning this discovery must have been.
We take reports of missing items very seriously and would like to understand what may have happened. Given that your return took place some time ago, we would appreciate the opportunity for our UK colleagues to review the information available.
Unfortunately, we haven't been able to locate your customer details based on the name used for this review.
Could you please contact our Customer Service team at hello@vintage.com or on 0800 246 1111, using the email address associated with your account? This will help our colleagues identify your case and investigate your concerns further.
We appreciate you bringing this to our attention and are sorry for the distress this situation has caused.
Kind regards,
Vintage.com
Siete disponibili efficienti…
Siete disponibili efficienti gentilissimi, per me è come un gioco , finisce sempre con un regalo.Bravissimi alla prossima
27 October 2026
Unprompted review
Reply from Vintage.com
Gentile Rosaria,
La ringraziamo davvero di cuore per queste splendide parole! Siamo felicissimi che sia rimasta così soddisfatta del nostro servizio e che la sua esperienza con noi sia stata così piacevole e positiva.
Non vediamo l'ora di accompagnarla di nuovo: a prestissimo per il suo prossimo invio!
Il Team Vintage.com
Avoid
Avoid, I sent a box of good quality items including 2 good cameras,Rayban Iconic sunglasses, Swiss watch that was immaculate and several other items.Got offered £28 for lot, ridiculous.Thought about having back but then saw that some items come back damaged and others missing which would be terrible.
Absolute thieves, total scammers.Need Trading Standards to investigate them
Avoid at all costs
23 October 2026
Unprompted review
Reply from Vintage.com
We're sorry to hear that the offer you received was disappointing, Greg, and that reading other customers' experiences has left you concerned about having your items returned.
Our appraisers assess items based on factors such as their condition, age and current second-hand market value. We understand that the resulting offer may not always meet expectations, which is why all our offers are entirely optional, with free returns available if an offer is declined.
We understand your hesitation about requesting a return and appreciate you sharing these concerns with us.
Unfortunately, we haven't been able to locate your account based on the name used for this review, so we've requested additional information through Trustpilot to help us identify your case.
In the meantime, you're also welcome to contact our UK Customer Service team directly at hello@vintage.com or on 0800 246 1111. Our colleagues would be happy to look into your experience and address any concerns you may have.
Thank you for sharing your feedback. We're sorry that your experience has left you feeling this way.
Kind regards,
Vintage.com
On TV and their WEBSITE they say send…
On TV and their WEBSITE they say send in your jewellery, coins ect. basically any old rubbish except clothes , china you know the rest .
Well l sent a pewter goblet , silver tanker for drinking fairly old. Plus a couple other metal items.
Well they are going to send them back because they can’t find a buyer who would be interested in my old stuff. I thought they would at least offer scrap value.
So it’s not what l thought this company was about.
26 October 2026
Unprompted review
Reply from Vintage.com
We're sorry to hear that your experience didn't meet your expectations, Paula.
We understand your disappointment, particularly as our advertising had given you the impression that your items would be suitable for our service.
While we accept a wide variety of vintage and pre-loved items, unfortunately, we're not always able to make an offer on everything we receive. Our appraisers consider the overall contents of each box, including the types and variety of items, their condition, age, current market demand and, where applicable, the value of the materials themselves.
We appreciate why you had hoped to receive an offer, particularly considering the potential scrap value of your items. We're sorry that this wasn't the outcome in your case.
Your feedback is valuable to us, especially when it comes to ensuring our customers have clear expectations about our service.
If you'd like to discuss your assessment further, our UK Customer Service team would be happy to help. You can reach them at hello@vintage.com or on 0800 246 1111.
Kind regards,
Vintage.com
I wouldn't bother if I was were you
I wouldn't bother if I was were you, sent 3 cameras, a bunch of watches including a Rolex and an Omega, got a great offer of £28, the one camera coat me over £400 alone, at least they sent my things back,,,,what an absolute joke 🤣
25 October 2026
Unprompted review
Reply from Vintage.com
We're sorry to hear that our offer did not meet your expectations, Andrew.
Our appraisers assess items based on several factors, including their condition, age, authenticity and current second-hand market value. For branded items in particular, authenticity is an important part of this assessment and can significantly influence the resulting offer.
Our offers are always entirely optional, and customers are welcome to decline and have their items returned free of charge. We're glad to hear that your belongings have been returned to you, although we understand that the overall experience was disappointing.
Thank you for taking the time to share your feedback.
Kind regards,
Vintage.com
Very poor offer for my box which had…
Very poor offer for my box which had toys. Phone tablets jewelry watches and coins so I asked for it back
21 September 2026
Unprompted review
Reply from Vintage.com
We're sorry to hear that our offer fell short of your expectations, Fred.
Our appraisers carefully assess the contents of each box, considering factors such as the condition, age, authenticity and current second-hand market value of the items. We understand that the resulting offer may not always reflect what customers had hoped to receive.
All our offers are entirely optional, and customers are welcome to decline and have their belongings returned free of charge. We understand your decision to request your items back and are sorry that we couldn't offer the amount you had hoped for.
Thank you for taking the time to share your feedback.
Kind regards,
Vintage.com
Great excitement looking around to find…
Great excitement looking around to find treasures to bundle up to send. And more excitement waiting for my goods to be sent for appraisal by the experts. I got a reasonable price for my items. Possibly thought I'd get more for them, but accepted the offer as they were just in a drawer or hidden away, and not being used, so I may as well accept the offer and put the money to good use for something I need now.
23 October 2026
Unprompted review
Reply from Vintage.com
Thank you for your review! We're glad you were able to give your unused items a second chance with us.
Robin – Vintage.com
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