MBP Reviews 

Do NOT buy from here. Bought a second hand camera which came with faults, sent it back for them to fix, and they told me there's no problems with it and didn't give me refund/replacement. IT DOESN'T WORK, do not buy from here. Wasted £400!

I put my camera info into there online form and was offered a fair price straight away . Sent my camera away on the 8th August. Was emailed back with a slightly higher valuation which I used to buy a 1.4x extender plus some cash from myself received my new lens by the 15th . Well packaged and exactly as they described the item .would thoroughly recommend mpb.

Terrible experience with this company. Quick to take your gear and downgrade it. What’s even more unacceptable is they have not paid me for the gear I sold. I’ve been chasing them for nearly two weeks. I was given the excuse that they tried but failed. However, no communication. They are f**king useless. This is not AI generated!!!

Ordered a lens on Monday, its now Friday evening and tracking shows its not even out for delivery. I needed this lens for tomorrow and only ordered as it stated delivery within three days. I've been using MPB for nearly 15 years and never had this issue, I do believe it to be the new currier EVRI, so if this is the future regarding delivery. I'm done with MPB

I was extremely disappointed when I attempted to sell a a couple of Canon cameras and a Sony camcorder. I sent in as much info as I could, and was assured by Hannah that these were articles MPB would sell. I don't think it is a good idea to give an estimate sight unseen but this is waht happened. It took a while to get an e mail from them saying they couldn't pay anything as the G9 was damaged & the other two things were 'unsupported'. I had no idea what this meant or what the damage might be on the G9. Spoke to Sam who was sympathetic. The G9 wasn't damaged but the battery wasn't charging. The other two items were models that MBP didn't sell. So I was given wrong info & would not have sent 1 camera only. My time was completely wasted. I sent off other cameras plus extra items to another online firm. They don't give estimates but their price was fairb& I was paid within hours. I would never use this business again & have told friends & family about my experience.

Failed to dispatch on time resulting in serious problems with delivery as I was going over seas, refused to refund despite numerous warning, I eventually had to take out a court claim at my own cost
I have full documentation of every conversation, email, online chat, plus their false claims to the court
Shocking to deal with, will never give them my money again even though they eventually refunded, I never got my costs back.

Some good deals but seldom exceptional, however usually a good selection. Customer service is iffy, which unfortunately is part for the course among bigger companies now.

I want to return an item, but I am not getting a response from customer service.

I have purchased items from them several times and never had any problems. Now I want to return a lens that I bought from them. I requested a return three days after the purchase. After several weeks of continuously trying to reach the help desk to start my return, I still haven't heard back from them. Very sad, this is the last time I will buy anything from them. If you are reading this, please buy somewhere else!

This review and score is difficult and perhaps 1 star is unfair to a degree.
The positive I do have the lens ordered 9 days after the order was placed and 8 days after mpb let me know my gear is on its way. It very well packaged and perfectly as described.
And now for the delivery !!! Mpb choose to use Evri and this is where the score comes from. Tracking number and tracking are random on Evri tracking ap/link . The order should have arrived on Thursday and evri update there was an issue and could not be delivered. No email to say when would be delivered and no further updates so then I contacted MPB via their chat and got speaking to Rosie (upto 1 hour wait for a response each time !!!!!) and eventually was promised would be delivered by 12 noon the following day .. App said parcel awaiting collection at post office, so off I trundle to pick it up ... Not there and then app said unable to deliver 😡...
Back onto Rosie and we are now at 3pm on Tuesday and writing this and still no response from Rosie or member of the team.
I then via a telephone call spoke to Abi (fantastic service here 5*) who looked into it and said would be delivered in next 24hours and hey presto Evri actually managed to deliver later that day ..phew

I have used MPB prob around 4 years now and I'm afraid that Evri are totally letting them down. ( I have had issues in the past but not as bad as this) and deliveries seem to be a real lottery whether they deliver or not and now am very very reluctant to use MPB again whilst using these delivery services.

You may question my scoring but although Evri totally screwed up again MPB choose this delivery company which imo opinion are now worse than Yodel ( and that takes some doing) and so must be tarred with the same brush. I Would be happy to pay a bit more on delivery with Royal Mail for ex rather than suffer Evri ever again.

Used them since 2020. But not anymore. Quote create July 21. Items acknowledged on July 30. Sent an email telling me selling now takes 7-8 days.

After 8 days still nothing. Sent an email and they say have lot of things going on. But items appear on website already.

Update: Sean from support eventually sorted the issue out. It appears all my emails were being responded to by a chatbot.

Sean got my quote and payment sorted same day. Hats off to Sean.

My advice is if you can’t use the email support use the live chat and ask for Sean

Efficient, transparent and fair. Even increased their original quote after they received the camera I sent them. Very impressed.

i bought a lens for 1500 plus euro supposedly in like new condition. i received something far away from that.
i contacted them 2 times to make a return. although in their terms and conditions it says they will provide a return label if they are at fault the refused to cooperate a respresentative named Mona.. also was absulutelly rude and threatening and left chat open and stop responding so i cant communicate with someone else.
i had to report this to ECC for scam as is.
and they will take legal action if needed.

Everything is cool, great service.

I’ve been using their service at least for three years and it’s been always good. But I guess they recently changed the flow and started to take lots more time for evaluation when we “Sell” stuff. This time I waited actually more than 13days since the item arrived their office. (I still haven’t been paid yet) The annoying thing is as soon as we confirm their offer price, the item is put on their website “for sale” very immediately even much before we receive their payment. That means they check the item, evaluate, take pictures, THEN finally mail us the price they want to offer. I guess it’s a part of their strategy to keep their cash as long as possible. This is really frustrating and I won’t try to sell my gears to them any more as much as possible.

A great place for buying and selling camera kit. Never had a problem with selling or buying. They’ve even valued kit at a better price than I was prepared for.

This event took place between 5/12/2024 and 24/01/2025
To start in a positive note, the communication (with Josh from MPB) was excellent. Unfortunately the commercial side was disappointing. I ordered a Tamron lens for a Canon camera ("like new" condition), paid for it and to be honest it was delivered on time. I fitted the lens on my camera and it was faulty, something with the lenses movement, it would not move, just make a grinding noise. I sent it back the next day, and received a replacement about a week later, again the replacement lens was faulty too. I sent it back, the next day, and received a third lens, the lens focusing mechanism worked but all the photos were out of focus. To be sure that this is a lens problem, and not my camera, I tested my camera with 3 other different lenses, (2 of them of the same make as the one from MPB) they all provided good results, this meant that there is nothing wrong with my camera, it could be only the lenses. Just to add, as said before all communications and deliveries were satisfactory as well as the refund. 2 of the 3 lenses arrived without proper protective wrapping, and at least one of them looked like it was drooped. 2 of the 3 lenses had dirt marks on the front glass. It would be logical to assume, that despite MPB's commitment to supply high quality and tested and clean items, in my experience, this is not the case.

Ive been using MPB since 2022 buying, trading and selling my old EF lenses, DJI drones, Ronin stabilizers and Rode mics. All the valuations i got from MPB were higher than the other companies offering the same service, in various EU countries. The products ive received from MPB have all arrived in good working order and ive never had any problems with. I find the website and transactions are clear and easy to navigate. Overtime MPB has become my go to place for camera equipment. 10/10

I've been using this company for camera gear for 2 years, and sold many items with them including a camera. I've always fantastic experience with them. They offer a very fast and reliable service . I would highly recommend

From date of collection from local DHL pick up point to receiving payment for my camera was just one week. Amount received was in excess of the original quote. Very pleased. I would recommend MPB.

I wanted to sell two lenses in great condition and buy a used replacement. MPB had the lens I wanted and made me reasonable offers for the two I was selling. They arranged the collection and the, when they my old lenses arrived there actually offered me an improved price. That was nice so I am now waiting for the selected lens to be dlivered, again all at MPB's expense.

It is all very straightforward and fuss free; highly recommended!