Customer service! First, second to last, this is what makes MPB so amazing to buy and sell with. Great choice even of the same piece of kit so if you don't need original packaging, save a few pounds.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About MPB
Written by the company
We transform the way that people buy, sell and trade used photo and video kit.
MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.
We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future.
We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world.
Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service.
Every piece of kit is inspected carefully by our product specialists and comes with a warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.
mpb.com
Written by the company
- Warranty included
- All used gear is covered by MPB's free warranty.
- Free Collection
- We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.
Contact info
64 Ship Street, BN1 1AE, Brighton, United Kingdom
- www.mpb.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceeded My Expectations
I was a first-time customer. The entire process from start to finish was completely explained. I submitted equipment details for a quote. I was satisfied with the initial quote. The process of shipping the equipment, receiving a final quote and payment was seamless. The entire transaction, beginning to end, was very smooth.
Thank you MPB.
I was very impressed with service and…
I was very impressed with service and updates while selling my ricoh. Didnt realise how much quality second hand was available online. Definitely going to reinvest in new to me gear soon
Simple, fast efficient and safe service!
The 'Trade in' service is so simple to use and the free shipping makes it so convenient to send your gear. The packaging of the new gear was first class and extremely prompt delivery. The new gear was even better than described too! I have now used MPB over 20 times and will continue to do so!
Brilliant service both at sending item…
Brilliant service both at sending item and if need to return item (my error not theirs) and providing emails confirmation of arrival, checking & refund within 24h of postage
It just works
It just works. If you are OK with the price they ask/offer, do not hesitate. Fast and reliable.
Excellent customer service and reliable experience
Had a slight issue with a lens I purchased, but overall it was a very satisfactory experience. The customer service was exceptionally friendly, fast to respond, and proactive in resolving the matter. Special thanks to Danny, who was incredibly attentive and kept me updated throughout the entire process while making sure all my needs were met. Their reliability and care really stood out, and I'm very happy with how everything turned out. Highly recommended.
MPB are a great business to deal with
MPB are a great business to deal with. I’ve used them for years and I’ve always got great value for money. If there’s a problem, returns are hassle free with great communication. Just an all round great service 👍🏼👍🏼👍🏼
Great site for photographers on budget
Great site for photographers on budget. You can see the actual photo of the product that you’re buying and you get a free 1 year warranty on it.
Good experience
The process of selling & buying was very smooth & clear, would recommend to anyone & would certainly use it again
Great and honorable service!
Sent a lens in to sell and it was damaged in shipping. MPB honored the quote anyway and filed an insurance claim. What great service! This is the second lens I have sold to MBP and the service has been great both times!
You're the best of the best!
Trustworthy
if you want to invest in a good quality equipment with reliable sellers + warranty for an manageable prices this place is to go to!
Customer service was wonderful
Customer service was wonderful. I had to change the shipping address after the order was placed, and the customer service rep was fantastic. The camera and lenses I purchased are excellent.
I was in a rush to get a DSLR body…
I was in a rush to get a DSLR body (mine broke just 5 days before the shoot!), and not only I found exactly what I was looking for, in good condition and at a great price, but the package arrived a day before the shoot! Great job, guys!
This is my third time buying cameras…
This is my third time buying cameras and lenses from MPB. Excellent product description accuracy. Delivery time is also very good.
A great company who are honest and trustworthy.
I have bought lenses from MPB before and this time I purchased a Nikon D500 camera. It was exactly as described on the mpb site (as were the lenses bought previously) and a great price for the quality and 12 month guarantee. This will not be my last purchase from MPB andI highlr recommend them.
Recently sold so camera gear to Mpb and…
Recently sold so camera gear to Mpb and have to say the whole process from start to finish was a pleasant experience and would gladly use in the future and highly recommend to anyone thinking of using there service easy to follow instructions and a very swift service from collection to inspection and got a higher quote than the original quote payment was swift from collection to money on the bank within 3 days
Responsive & Reasonable
Had a problem with a product from when I first bought it, but I got so busy and was unable to get it fixed immediately. After several months, I requested to get it check on- this was denied at first, but after stating my case they agreed to compensate, and from there on it was a smooth sail. Very helpful and responsive.
AccuGreat experience buying a classic camera!rate product condition grading
Accurate product condition grading, fast shipping, and getting a classic Canon 5D in great working order with a warranty. Highly recommended!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.