MPB Reviews 

61,238
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 5,491 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that the online ordering process is extremely smooth, prices are very competitive, and items consistently arrive very quickly and securely packaged. People frequently praise the high quality of the used camera gear, the accurate product descriptions, and the very fair trade-in offers provided by the helpful staff. Some reviewers were not happy with unexpected delivery delays, missing tracking information, or occasionally receiving entirely incorrect items instead of their expected orders. Consumers also mentioned frustrating experiences involving significantly reduced trade-in quotes after sending equipment or discovering unexpected functional defects upon unboxing their purchases.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction with the excellent quality... See more

Quality

Reviewers highlight positive aspects of quality, noting that items arrive exactly as described and in... See more

Service

Customers had positive experiences with service, frequently highlighting the seamless trade-in process, free... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable quotes and fair pricing... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt arrivals, free shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service! First, second to last, this is what makes MPB so amazing to buy and sell with. Great choice even of the same piece of kit so if you don't need original packaging, save a few pounds.... See more

Rated 5 out of 5 stars

I'd never heard of MPB until I broke my most used lens on a beloved Canon 80D. I found MPB while searching for a replacement. The price was significantly better than I'd found elsewhere and the site w... See more

Rated 5 out of 5 stars

I’ve been using MPB for some years now and they’ve always been super quick with the delivery whether I needed to purchase new items or exchange them. Josh at Senior Customer Experience Advisor is also... See more

Rated 5 out of 5 stars

This is the third time I have bought used camera gear from MPB, and every time the quality of the items has been excellent. I have also sold equipment through them and received a very fair price. Th... See more


Company details

  1. Photography shop

About MPB

Written by the company

We transform the way that people buy, sell and trade used photo and video kit.

MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future.

We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service.

Every piece of kit is inspected carefully by our product specialists and comes with a warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.

mpb.com

Written by the company

Warranty included
All used gear is covered by MPB's free warranty.
Free Collection
We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.

Contact info

  • 64 Ship Street, BN1 1AE, Brighton, United Kingdom

  • www.mpb.com

4.7

Excellent

TrustScore 4.5 out of 5

61k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(61,238)

9,541 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceeded My Expectations

I was a first-time customer. The entire process from start to finish was completely explained. I submitted equipment details for a quote. I was satisfied with the initial quote. The process of shipping the equipment, receiving a final quote and payment was seamless. The entire transaction, beginning to end, was very smooth.
Thank you MPB.

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Simple, fast efficient and safe service!

The 'Trade in' service is so simple to use and the free shipping makes it so convenient to send your gear. The packaging of the new gear was first class and extremely prompt delivery. The new gear was even better than described too! I have now used MPB over 20 times and will continue to do so!

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and reliable experience

Had a slight issue with a lens I purchased, but overall it was a very satisfactory experience. The customer service was exceptionally friendly, fast to respond, and proactive in resolving the matter. Special thanks to Danny, who was incredibly attentive and kept me updated throughout the entire process while making sure all my needs were met. Their reliability and care really stood out, and I'm very happy with how everything turned out. Highly recommended.

15 October 2026
Unprompted review
Rated 5 out of 5 stars

MPB are a great business to deal with

MPB are a great business to deal with. I’ve used them for years and I’ve always got great value for money. If there’s a problem, returns are hassle free with great communication. Just an all round great service 👍🏼👍🏼👍🏼

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

The process of selling & buying was very smooth & clear, would recommend to anyone & would certainly use it again

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Great and honorable service!

Sent a lens in to sell and it was damaged in shipping. MPB honored the quote anyway and filed an insurance claim. What great service! This is the second lens I have sold to MBP and the service has been great both times!

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy

if you want to invest in a good quality equipment with reliable sellers + warranty for an manageable prices this place is to go to!

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was wonderful

Customer service was wonderful. I had to change the shipping address after the order was placed, and the customer service rep was fantastic. The camera and lenses I purchased are excellent.

15 October 2026
Unprompted review
Rated 5 out of 5 stars

I was in a rush to get a DSLR body…

I was in a rush to get a DSLR body (mine broke just 5 days before the shoot!), and not only I found exactly what I was looking for, in good condition and at a great price, but the package arrived a day before the shoot! Great job, guys!

20 October 2026
Unprompted review
Rated 5 out of 5 stars

A great company who are honest and trustworthy.

I have bought lenses from MPB before and this time I purchased a Nikon D500 camera. It was exactly as described on the mpb site (as were the lenses bought previously) and a great price for the quality and 12 month guarantee. This will not be my last purchase from MPB andI highlr recommend them.

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Recently sold so camera gear to Mpb and…

Recently sold so camera gear to Mpb and have to say the whole process from start to finish was a pleasant experience and would gladly use in the future and highly recommend to anyone thinking of using there service easy to follow instructions and a very swift service from collection to inspection and got a higher quote than the original quote payment was swift from collection to money on the bank within 3 days

21 October 2026
Unprompted review
Rated 4 out of 5 stars

Responsive & Reasonable

Had a problem with a product from when I first bought it, but I got so busy and was unable to get it fixed immediately. After several months, I requested to get it check on- this was denied at first, but after stating my case they agreed to compensate, and from there on it was a smooth sail. Very helpful and responsive.

29 October 2026
Unprompted review

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