Lit Fibre Reviews 3,252

My services went live today and so far been brilliant! I already had my ONT installed from my previous ISP who were Vodafone and I’m so glad I was able to leave them! Few teething problems setting up... See more

Since I switched to Lit Fibre two years ago, I haven't experienced any unexpected outages or drops in network performance. On the two times I contacted their support line, they quickly resolved the is... See more

The man on the phone helped me choose which service was best for me, the installation communication was spot on, the router is amazing - WiFi everywhere! I even asked the support team to change my dir... See more

Very polite gentleman who satisfied all my concerns and issues. Even when I queried giving out personal details, he was able to verify he was from Lit Fibre. I am a very satisfied customer and Nick is... See more

Got to talk to a human being quickly. Fair and honest. 4/5 as would have liked a reminder earlier of contract ending and price going up. Clever marketing in getting £7 (35%) increase and offering fa... See more

Amazing and helpful customer service. I was served by Mave I believe the name wasm The best Internet around. Treated like a customer and treated with respect and I feel valued. Not just a number or... See more

Consistent Great Service and Speed. Always forewarned of upcoming technical work , friendly and helpful staff , great value for money ,peace of mind when you are with a First Class Company . Absolutel... See more

Really easy on boarding processes, Iro was helpful and informative and I’ve got a great deal, compared to my existing prover. This switch over service was explained really well and it was great to be... See more

The connection and speeds have been faultless since joining Lit Fibre two years ago. The one time we lost service - due to a roadworks elsewhere in the area cutting through a cable! - they were great... See more

Your staff are helpful, but the internet lets you down. I suffer from complex PTSD from my tours in Iraq & Afghanistan. I have horrid nightmares terrors, and wake early hours of the morning to find th... See more

Just renewed my contract with Lit Fibre for another 2 years. Spoke to Yavor, who was very friendly, helpful, and efficient and also managed to keep the price the same too!

Took a bit of time to explain the process to me and make me fully understand it All went well and sent me a follow up email to confirm my request had been actioned

Clear questions and instructions got to the heart of the problem quickly and resolved the issue - and then offered an improvement. Very impressive.

I have had such a bad year and thank goodness for the customer support. I’ve been with Lit for about 2 years and not once have I had a problem. The service is great .were 4 people in the house hold an... See more

I had internet connection problems. I spoke to a very charming young man called Vlad from customer services and he was very helpful. He was very methodical and patient, he walked me through the steps... See more

Customers service are great. But the price and internet speed well. Could be better. Especially for long time loyal customers should get some form of rewards.

I’ve had several dealings with LitFibre recently as I needed them to sort out some broadband issues I had caused myself. In every respect their support people were brilliant and I will definitel... See more

Lit Fibre have been my ISP for 2 years now and I have nothing but praise!! Today I renogotiated my contract with Iro from their support team, as you know, this can be a painful process, not with Lit... See more

After starting with Lit Fibre back in early 2024, it feels like no time at all has passed, and we're now at the contract renewal. I opted for the increased speeds as it didn't increase the bill too mu... See more

Nick answered my phone call straight away, no waiting in a call queue. He was polite and helpful and immediately confirmed the new contract details. Lit Fibre's customer service is excellent; second t... See more

I've been with Lit for several years, and have just completed my second 2-year renewal. It has been completely reliable, good value for money, they are super easy to deal with over email or phone, and... See more

Having completed 2 years with LIT without any hassle throughout, it was a pleasure to discuss future options. It was refreshing to be treated with respect as a 2 year customer.

Lit has real people customers can talk to .The team listen. They are polite and courteous . They are also knowledgeable. If something goes wrong Lit fix it. Having been with Lit for 3 years have... See more

The gentleman that answered my call “Iro”, was extremely helpful. As an existing customer, and, as my contract was up for renewal, we discussed the options . I chose the package which suited my need... See more

Very helpful at renewals, and did listen to my need for a static ip as I feed data into Flight Radar 24 and ADSB. Good to know that I was upgraded to 500mbps from 100! Should make watching F1 and othe... See more

All the staff were mature and knowledgeable. Special thanks to Yavor who initially dealt with my order, and George who calmly worked his way through the installation procedure until the set up was com... See more

Really great service with Iro this morning sorting out my renewal not made to feel punished for staying with the same company unlike other internet providers! Really love what Lit fibre are doing!

Angel was a great help suggesting changes I hadn't thought of that resolved my issue. It's good to ask as even the simple things can get lost in the noise, sometimes it needs another set of eyes to p... See more

A gesture of good will was put in applied to my account following a renewal which was only inferred from my email, so I was hopeful but it wasn’t guaranteed! Very happy with the outcome!

The agent on the phone was very helpful, efficient, and clear. He was able to arrange a good deal for us when transferring our contract to a new house. Thanks!

My Internet dropped out this morning leading to a phone call to Lit Fibre. Polite and helpful staff got it back up and working in minutes. Received helpful advice for any future problems. Excellent se... See more

Had an issue setting up my camera doorbell sent a message and didn't expect an answer due to being weekend. Got response within 10mins got a new login set up with different band and got my doorbell... See more

Spot on service - easy to renew competitively priced contract and help with technical query. Thanks Nick

The gentleman was attentive and was patient with me as I explained my query. He was able to immediately answer my query and made me aware of the process of a rolling contract and best of all, was able... See more

Simple, clear and timely response to a request that was resolved to perfection. The initial response to my query was timely and clear, the wider support from Lit resolved my issue an as a result will... See more

LIT Broadband have delivered all that has been promised, with a reliable service, good customer care, and no price increase within the contract period. A very good service, well done LIT Broadband

Nick was fantastic. The support was fast and he stayed on the phone a long time to resolve my connectivity issue. He was patient and knowledgeable. Really very good support.

Really good service and price, haven’t had any problems so renewed for another 24 months and it’s was a low cost!

Very easy to contact and I've had no issues with the service provided. Lenny was very helpful and completed my renewal quickly and easily.

Fabulous guy dealing with me kind patient and really helpful thankyou so much

Every time I speak to a member of the team they are always happy to help and very understanding. Great service, great internet, great customer service

The person I have talk to he was very kind and explained me extremely what to do step by step and I understand everything he was saying with no issues and at the issues has been solved and iam very ha... See more

Very good customer service, quick responses each time and issues or queries always resolved quickly.

This was so efficient and easy. Lenny was really quick and made us an excellent offer.thank you.

friendly and understanding staff very easy to talk to brilliant all round

I’ve been with litfibre for a while now and have received excellent service and if any issue their customer support is excellent, highly recommend this company

Your agent friendly and efficient dealing with my query and offered me a very good deal Thank you

Always at the end of the telephone line if help needed. NO issues at all with them.