Lightning Fibre Reviews 4,561

All dealings with Lightning Fibre have been positive. Quick responses when you phone them, so no waiting in a queue for ages. My calls were answered within minutes. Efficient, knowledgeable and h... See more

Was planning to change from BT to Lightning Fibre since they was established, but unfortunately I just extended my contract with BT. Then one day I had lovely sales person by my doors offering servic... See more

Good communication in the lead up to the appt. Matt and Jack were on time and couldn’t have been more accommodating re positioning of ONT and router. Everything worked smoothly from the off and has do... See more

The engineer turned up early to fit our new broadband ,he was polite and got on with the job until it was successfully completed . He then explained how everything worked to us and left

The Installers were really nice and made me feel comfortable asking questions. They were prompt respectful and did the job with minimal mess cleaning where necessary. Would definitely recommend

I’ve had broadband with lighting fibre for over a year. I’ve found that because the cables are underground I’ve never lost the signal. Also we can now get the digital landline. The company are easy t... See more

Best WiFi in East Sussex. No hassle, meets the speed the was promised, customer service knows whose you are as you ring. Affordable price. I pay less then I did for BT, and get 800mbps faster Inte... See more

Installation very neat pleasant installer he was very helpful and answered my questions for me very pleased with our house phone the whole thing was far cheaper than my last sapphire thank youn

Simple, quick installation. Excellent broadband speeds. Router has good coverage over most of the house half the price of an equivalent service.

I am delighted with my switch to Lighting Fibre. My broadband is now very much faster and the work carried out by Matt and Jack was carried out very quickly and professionally leaving my home tidy o... See more

Left few holes and did not cover them especially on the inside when they inserted the cable. They should atleast cover it so that it can be neat. Also when attaching the cables to the wall they we som... See more

I have been with the company since the beginning and do not recall any drop outs that have occurred randomly. It happened once and was informed immediately. No buffing on tv or problems with internet.... See more

The sales team were very professional when we signed up and the engineers were really good too: arrived when they said they would, interacted well and worked through issues to set us up in reasonable... See more

The installation crew were on time and efficient in all they did - inside the house and in the street. Left us with clear directions for what to do at the time of going live. All went well after fol... See more

Engineer was helpful, I was picky on have the slab put back down, as I wanted it perfect. Installed the router exactly where requested. Let’s hope the WiFi is stable

I am delighted with my new Lightening Fibre facility. Not only is the speed extremely good. Matt and Jack who installed the system for me went into great detail to ensure that I was satisfied with... See more

I am delighted with the service from Lightning Fibre. From my first enquiry to installation and 'going live', the service has been most efficient. The staff members have been unfailingly courteous... See more

Lightning fibre was recommended by a friend who works for the company. The person that dealt with my switch on the phone was polite and helpful and the two guys that came and fitted the new cable and... See more

Communication by email has always been clear and efficient and we were given a survey to clear any doubts we had. Connor and Georgia, who did the installation, were impressively efficient and did an e... See more

We had a few issues as to whether we could get lightning fibre, there were issues with the connection point. Once we had contact with the engineers everything was resolved. They turned up promptly an... See more

Yes it is fast, yes the engineers were wonderful, yes the engineers were honest and installed everything very well. And that is were the good news stops If you are thinking about getting Lightening... See more

Rob and George who were the installers for Lightning Fibre were professional and extremely helpful in setting up my fibre unit including all the extras that needed to be linked. I found the whole pro... See more

Hi had lightning fibre installed our broadband couldn’t be more pleased arrived right on time explained how the installation would go. Very tidy cleaned up any mess from where the had to drill. Dom an... See more

I was quoted a good price for broadband and free installation was arranged within 3 days. Jack and Matt the engineers arrived at the agreed time. They got on with the job which didn't take very long.... See more

No complaints so far. The two engineers who came to install our broadband were super polite, explained everything in detail and have done a very neat job of installing our fibre! The internet itself h... See more

Couldn't fault the service provided. Engineers were with me within 2 hours of my call and sorted out the connection issue straight away. They were respectful of myself and the property and very effi... See more

Super easy installation and fast. It’s also nice that if I ever do have a problem in the future I can actually understand the person on the other end. I’ve got 1 gig up one down, all working as it... See more

Didn’t have the best start as the new 2.5g fibre WiFi didn’t reach my office to enable my work on Zoom. However, customer service and tech support has been brilliant to find quick and effective so... See more

Nathaniel and Jordan arrived on time and completed the necessary work quickly. They were both helpful and knowledgeable. Very pleased with the service provided by Lightning Fibre.

Fast and easy service. Installation was handled quick and efficient. Any questions I've had so far have been handled straight away with no issues

At all points the company took great pains to explain all the processes involved.The men who came to install it were punctual ,pleasant and very efficient I could not have had better service and would... See more

Very helpful and polite young lad. Made sure everything was working well before leaving. Discussed with me where the best place for the installation and very straight forward.

Great service and communication! Very easy to understand what’s being told, you don’t really get that from Virgin Media also much better pricing than Virgin Media, I would highly recommend Lighting F... See more

Excellent service. It took a 10 minute phone call which was just an inquiry more than anything, to being booked in for connection. Can't recommend enough for customer service!

Migrating service to Lightning Fibre was stress free and straightforward.All smoothly done within days. A friendly and helpful team installed new router etc. A great team effort. Thank you again.

Great service from this company from the original enquiry to installation. My internet service is much better than with previous provider and the guys who installed it were polite, tidy and very knowl... See more

Very nice and efficient engineers did the install, service so far has been quick and reliable. Great price, I would highly recommend.. very good UK customer service!

"I have just switched to a Lightning Fibre 1Gbps broadband connection and, honestly, it's fantastic - the difference in speed and reliability compared to my previous BT service is enormous. No mo... See more

Good value product and have delivered what they said, when they said it with minimal fuss. Responsive to phone and email enquiry.

Excellent service. From my first enquiry to the installation. Everything clearly explained as well as a neat job of installing the fibre.

Not very happy as my internet not as strong as my talk talk bit disappointed to be honest could of been set up better by engineer who installed my router

Connor and Georgie were very polite and efficient with the installation. They showed me how everything worked before they left so overall a very good experience

very quick and helpful men i am having trouble with my phone at the moment review

Your operatives were respectful ie taking shoes off and were great installing WiFi on tvs and helpful