Pick up and delivery is within the stated times. Texts advising when items have been collected and delivered are helpful. The items folded and wrapped in tissue paper. The App could be a little more... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Usually their timing has been impressive collecting and returning just as they have promised. The quality of their work has been equally excellent. In most occasions things have gone to plan, and on... See more
Company replied
Brilliant company, picked my king sized duvet up at a convenient time and returned it a couple of days later but beautifully cleaned and smelling fresh as a Daisy! It’s also delivered in a very smart... See more
Company replied
Absolutely love the service from IHateIroning. It is just so effortless to have your dry cleaning picked up including heavy bedding and then delivered back home ! I find the pricing very affordable to... See more
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Company details
- #5 of 7 best companies in Dry cleaner
- #9 of 11 best companies in Clothing alteration service
- #1 of 2 best companies in Launderette
- #7 of 11 best companies in Laundry
- #6 of 8 best companies in Laundry service
- #5 of 8 best companies in Shoe repair shop
About ihateironing
Written by the company
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Contact info
3Space International House, SW9 7QE, London, United Kingdom
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4.3
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Terrific and fast service
Terrific and fast service. Highly recommend.
5 September 2026
Unprompted review
Business Traveler in Desperate Need
I was in London on business for 3 weeks and knew I had to do laundry. How does one do laundry in a foreign country? Coins, soap, waiting, waiting, waiting? No - I didn't have time for that. I did a google and found ihateironing. I needed same day pickup/delivery. Needless to say, I'm so thankful I found them.
They picked up my order from my hotel around 7-8 AM, and delivered it back by 6pm ish. I wasn't even there - the hotel delivered the big beautiful bag to my room.
I got to my room, unzipped it, and cried (seriously). It saved me so much time and stress. Everything was laundered nicely, folded beautifully, and carefully presented! I am so thankful and will absolutely use them again (and you should too)!!!!
3 September 2026
Unprompted review
Great service ….!they pick up from home…
Great service ….!they pick up from home and deliver back at my chosen time … I use the duvet service and to get a 24 hour turnaround without the hassle of having to go to the shops and find parking suits me perfectly … really fairly priced too and soooooo friendly
4 September 2026
Unprompted review
Reply from ihateironing
Hello Nicola,
Thank you for your kind feedback. We’re delighted to hear that you’ve been satisfied with the convenience of our door to door service and timely 24 hour turnaround.
It’s also wonderful to hear that you’re pleased with our fair pricing and the friendliness of our team. We truly appreciate your support and look forward to continuing to provide a service that works perfectly for you.
Best regards,
Saf
IHI Customer Care
Very quick service
Very quick service, easy to communicate, and always a nice outcome
1 September 2026
Reply from ihateironing
Hello Miriam,
Thank you for taking the time to review our service. We’re so pleased to hear that you’ve found our service efficient, with responsive customer care, and that you’re consistently happy with the quality of our service.
We truly appreciate your support and look forward to continuing to serve you.
Kindest regards,
Saf
IHI Customer Care
Good for men’s shirts but nothing expensive or delicate
Good for standard clothing like men’s shirts, but every time I send something more expensive or requiring more care I receive an email from ihateironing refusing to accept any responsibility for the item and only agreeing to dry clean the item if I accept full responsibility for any damage caused. I have recently sent some jeans to be tailored and received them back in the same condition with no explanation at all.
Convenient for easy cheap items but unfortunately not an alternative for a good high street dry cleaners or anything remotely expensive.
31 August 2026
Unprompted review
Reply from ihateironing
Dear Kazia,
Thank you for sharing your feedback, and we are sorry to hear about your experience, particularly with the tailoring of your jeans. We would like to look into this for you and understand what happened, as well as address your concerns around our authorisation process for delicate or high-value items.
Kindly get in touch with us at info@ihateironing.com with your order details. We would greatly appreciate the opportunity to appropriately address and fairly resolve this for you.
Best regards,
IHI Customer Care
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!! See side-by-side photos of the silk items (one they've cleaned properly many times in the past and then the 2 they screwed up but now will not give me a credit)
I used to use ihateironing weekly. I stopped using them as often because their delivery drivers had trouble with figuring out how to access our gate and it was too much of a hassle, but I still used ihateironing on occasion for dry cleaning and for specialty things like mattress pads or bulky items. And I never complain. Ever. I have been a faithful client for a long time! They made a mistake with my dry cleaning items. I had specialty silk items that I placed in my dry cleaning bag - to be DRY CLEANED only and they were returned to me washed and they were completely ruined. Shrunken, misshapen, all a mess. So I replaced the items immediately, which cost me $140. I shared the photos with them for ihateironing to see these 2 items that were ruined next to the same silk item that they properly cleaned in the past so they could contrast side by side -- the one cleaned properly still smooth and perfect. the 2 they ruined all lumpy and not even the same size!!! So I expected at minimum some sort of credit for future services. I felt that would be totally reasonable. Instead, I'm told that they "investigated" and "over time silk can fade" What???? Unbelievable. Do not use them. They don't take care of their customers when they screw up!
31 August 2026
Unprompted review
Reply from ihateironing
Dear Emily,
We are very sorry to hear about your recent experience with our service. This does not reflect the standard of service we strive to uphold, and as a valued customer, we sincerely regret letting you down.
We are personally in touch with you and have offered compensation towards the value of your silk eye masks. We take your feedback incredibly seriously, and while we remain committed to addressing the concerns you have raised, we recognise the impact this experience has had on your trust in our service and hope to have the opportunity to restore your confidence.
Best regards,
IHI Customer Care
Unreliable.
Scheduled a collection for 7pm -8.30 Friday evening from Weybridge and had text confirmation an hour before. No one turned up. I phoned and the customer service rep was very helpful but she said they’d had a problem with the driver and re-scheduled for the next morning between 7-9. No one turned up and there was no communication whatsoever to warn of a problem. I phoned at 4pm. No explanation. I won’t ever use again.
28 August 2026
Unprompted review
Reply from ihateironing
Dear Mrs Ryall,
We sincerely apologise for the inconvenience caused by the collection issues you recently experienced. We recognise that convenience and reliability are fundamental to the service we provide, and we regret letting you down.
Your case has been escalated to a dedicated manager, who has investigated the matter and personally reached out to you. Once again, we are very sorry that we fell short of the reliable service you should have received and for the frustration and inconvenience this caused.
Best regards,
IHI Customer Care
Great service!
Super convenient, always on time and they always do an excellent job.
28 August 2026
Unprompted review
Reply from ihateironing
Hello Nicholas,
Thank you so much for your kind review. We are so pleased to hear that you find our service super convenient, always on time, and consistently excellent.
We appreciate your continued support and look forward to seeing you soon for your next collection.
Kind regards,
Saf
IHI Customer Care
Reply from ihateironing
Good afternoon,
Thank you for sharing your experience. We are so pleased to hear that you found our collection prompt and our service consistently professional.
We truly appreciate your feedback, and we look forward to continuing to deliver the standard of service you have come to expect from us.
Best regards,
Saf
IHI Customer Care
Easy to book
Easy to book. Always on time, if not they notify you. They make life easier
28 August 2026
Reply from ihateironing
Hello Patricia,
Thank you for reviewing our service. We are so pleased to hear that you find our service easy to book, reliably on time, and that we keep you informed whenever needed. It is wonderful to know we are making life easier for you.
We appreciate your continued support, and we look forward to welcoming you back soon.
Kind regards,
Saf
IHI Customer Care
Formal Complaint
Formal Complaint – Extremely Rude and Disrespectful Behaviour
The delivery person behaved in an extremely rude, impolite, and disrespectful manner. As we opened the main entrance door of our building to exit, he forced his way inside, physically blocking our path, as though he had some entitlement to enter before the residents.
What was even more unacceptable was that he did not apologise and instead tried to argue with us when we pointed out his behaviour. We made it clear that, at the very least, he should have apologised for deliberately forcing his way past us.
This kind of behaviour is completely unacceptable. Delivery personnel are expected to treat EVERYBODY with basic courtesy and respect.
29 August 2026
Unprompted review
Reply from ihateironing
Dear Pascale,
We are very sorry to hear about your experience with one of our drivers. Our drivers undergo thorough training to ensure they drive safely while representing our company to the high standards we uphold across all areas of our business, so we thank you for bringing this to our attention.
To help us investigate your concerns and identify the driver involved, we kindly ask that you forward any relevant details to info@ihateironing.com. This will allow us to carry out the appropriate procedures and ensure that our values and professionalism are maintained not only within the business, but also within the wider community.
Best regards,
IHI Customer Care
Fantastic service at every level from…
Fantastic service at every level from collection to the cleaning service itself!
29 August 2026
Unprompted review
Reply from ihateironing
Hello Dominic,
Thank you so much for this fantastic review. We are so pleased to hear that you found every level of our service, from collection through to the cleaning itself, to be excellent.
We hold ourselves to high standards across all aspects of our business, so your feedback truly means the world to us. We appreciate your support and look forward to continuing to serve you.
With gratitude,
Saf
IHI Customer Care
Efficient service
My laundry is collected and then returned on time, washed and folded. It’s an efficient option for me whilst my house is refurbished.
27 August 2026
Unprompted review
Reply from ihateironing
Hello Alan,
Thank you for your kind review. We are so pleased to hear that your laundry is consistently collected and returned on time, and that our service is proving to be such an efficient option for you while your house is being refurbished.
Thank you for taking the time to share your experience during such a busy time. We appreciate your support, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
Do not hesitate!
Brilliant service and really efficient. I am delighted
25 August 2026
Unprompted review
Reply from ihateironing
Hello Kevin,
Thank you for sharing your experience. It's wonderful to hear that you are delighted with our efficient service.
We truly appreciate your feedback, and look forward to seeing you soon for your next collection.
Kind regards,
Saf
IHI Customer Care
Reply from ihateironing
Good afternoon,
Thank you for your kind review. We are so glad to have earned your five star rating.
Your satisfaction is our priority, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
Reply from ihateironing
Hello Lorna,
Thank you so much for your kind review. It's lovely to know that you are satisfied with the quality care of your laundry.
We are so pleased to have earned such a high recommendation, and we look forward to serving you again soon, whenever you need us next.
Best regards
Saf
IHI Customer Care
Excellent Service
This has been the first time I have used I Hate Ironing and the service and communication from start to finish has been absolutely amazing. I would have no hesitation in recommending them and I will definitely be using them again.
15 August 2026
Unprompted review
Reply from ihateironing
Hello Sharon,
Thank you so much for taking the time to leave a review. We are so pleased to hear that your first experience with us was such a positive one, with amazing service and communication from start to finish.
We really appreciate your recommendation, and we are delighted to know you will be using us again.
Kind regards,
Saf
IHI Customer Care
Great service
Great service. On time pick-ups and deliveries. Laundry properly done and presented.
23 August 2026
Reply from ihateironing
Hello Sherrie,
Thank you for your kind review. We are so pleased to hear that you are impressed with our punctual door to door service and the professional quality care of your laundry.
Your satisfaction and convenience are our priority, and we look forward to maintaining the level of service you have come to expect.
Best regards,
Saf
IHI Customer Care
An absolute nightmare from start to…
An absolute nightmare from start to finish. I booked a collection slot, waited around, and no one showed up. When I called, I was falsely reassured someone was on the way. No one arrived. I called back only to be told they had no idea what happened and couldn't collect until the next day.The next day, they finally collected my items. However, the delivery quality was appalling. The clothes were horribly rolled up—resembling how a teenager throws clothes away rather than a professional folding job. Everything was shoved into a small white plastic bag and then stuffed right back into the dirty bag I used to send the laundry in. I even found used, dirty gloves mixed in with my clean items, and multiple garments had white marks on them.This service cost nearly £300, yet the presentation looked nothing like the premium images advertised on their website. This is blatant false advertising. When I complained, management failed to grasp the issue and offered a pathetic partial refund. They also offered to recollect the clothes to rectify the mistakes; I waited in yet again, only for no one to turn up for a second time. They even insultingly offered to "send me bags" instead of addressing the hygiene and service failures. Save your money; this company does not deliver what they promise.
29 July 2026
Unprompted review
Reply from ihateironing
Dear Vitalina,
We sincerely apologise for the disappointing experience you had with our service. We hold ourselves to high standards of quality, and it is clear that we have let you down and fallen short of these.
We take your feedback seriously, and your case has been escalated to our Quality Assurance Manager, who will thoroughly investigate the matter before reaching out to you directly.
While we remain genuinely committed to making the necessary improvements to our service, we recognise that your trust has been shaken. For this, we are truly sorry and will work hard to rebuild your confidence in our service.
Best regards,
IHI Customer Care
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