Peters' Cleaners Reviews 

1,286
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely friendly and helpful staff members who always go above and beyond to provide top-notch service. Consumers frequently mention the exceptional quality of the dry cleaning, noting that garments return spotless, perfectly pressed, and ready to wear. Buyers also appreciate the quick turnaround times and the convenient digital notifications when orders are ready for collection. Some reviewers were not happy with occasional service shortcomings, mentioning that stubborn stains occasionally persisted despite best staff efforts, items were sometimes returned creased, or specific cleaning expectations ultimately fell short.

What people talk about most

Service

Customers had positive experiences with service, highlighting friendly, efficient staff and great value.... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly, polite, and highly... See more

Quality

Customers consistently note positive experiences with quality, highlighting that garments and household items... See more

Product

Consumers find the product and cleaning results to be deeply satisfying and effective. Reviewers note that... See more

Customer service

People report positive experiences with customer service, highlighting friendly, personable, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Peters Cleaners. The whole process was extremely convenient. I placed my order online and sent the items via an InPost locker, which made everything so easy! Th... See more

Company replied

Rated 5 out of 5 stars

I did not have my receipt with me at collection, but the jacket was found promptly. It has never been a problem finding nearby parking on Lincoln Road New England. My jacket was bought new and on-line... See more

Company replied

Rated 5 out of 5 stars

These people are magicians! I took in my pale pink bridesmaid dress after I had been at a farm wedding which had a thick layer of mud around the bottom, wine stains and baileys stains that had alrea... See more

Company replied

Rated 5 out of 5 stars

My first visit and I got a friendly reception, which made me feel comfortable from the onset. A decent price point for one winter Jacket. I was happy with the quality of cleaning and p... See more

Company replied


Company details

  1. #1 of 7 best companies in Dry cleaner
  2. #1 of 11 best companies in Clothing alteration service
  3. #1 of 8 best companies in Laundry service

Written by the company

Peters’ Cleaners has partnered with InPost to make proper dry cleaning ridiculously easy: drop off and collect when it suits you, without racing to opening hours. Behind that convenience is the same Peters standard we’ve been known for since 1963. We’re not a production line, and we don’t rush items through machines. Every garment is checked by hand, treated individually, and cleaned using the method that best protects the fabric. Our team includes specialists with decades of experience, and it shows in the details, from stain removal and fabric assessment to pressing garments back into perfect shape. We look after delicate silks, structured tailoring, occasion wear, vintage pieces and everyday favourites with the same care. Quality is our promise: every item is inspected throughout the process and goes through a two-stage quality check before it’s returned. Clothes come back carefully finished and protected. InPost makes it simpler to use us, but nothing about the craft has changed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,286)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I sent a cap to be cleaned and they…

I sent a cap to be cleaned and they didn’t completely remove the dirt.
But only charging £10 for cleaning, I guess you get what you pay for.
The whole process took over a week to complete which was mostly posting and delivery.

17 August 2026
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Reply from Peters' Cleaners

I am sorry you weren’t happy with the cleaning. We are known as the best in the business so it maybe that the stains cannot be removed. I’ll message you directly.

Rated 5 out of 5 stars

Amazing and convenient service

Sent some items in to be cleaned and came back perfectly. Sending and receiving via an InPost locker is so convenient.

22 January 2026
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Reply from Peters' Cleaners

Wonderful to hear and thank you so much for sharing your experience of our InPost service.

Rated 5 out of 5 stars

Great customer service

I always have a great customer experience. Staff are always friendly, polite and professional.

27 June 2026
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Reply from Peters' Cleaners

That's so lovely to hear and thank you so much for your review.

Rated 5 out of 5 stars

Polte

Polte, friendly and helpful staff.Efficient turn around of clothes to be altered.

27 July 2026
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Reply from Peters' Cleaners

Thank you for taking the time to review us and we are so pleased you were happy with our alteration service.

Rated 5 out of 5 stars

Great all round service…

Great all round service and my quilt was ready sooner than predicted. Marianne is friendly, professional and very efficient. Highly recommend.

10 June 2026
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Reply from Peters' Cleaners

Thank you and thank you for taking the time to review us!

Rated 5 out of 5 stars

Excellent work. …

An excellent job cleaning an expensive coat.

6 July 2026
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Reply from Peters' Cleaners

Wonderful to hear. We take great care of every item we clean so very happy to know you were pleased with it.

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service. Updating customers on date when cleaned goods are ready for collection and sending appropriate reminder.

1 July 2026
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Reply from Peters' Cleaners

Thanks you so much for taking the time to leave us such a great review.

Rated 5 out of 5 stars

Despite their computer being down they…

Despite their computer being down they went above and beyond to get an urgent order sone in time. Thank you

29 May 2026
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Reply from Peters' Cleaners

You are most welcome. Technology is great when it works but you can never rely on it 100%

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly staff and good general standard of service. Turnaround is a little bit lengthy sometimes.

1 July 2026
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Reply from Peters' Cleaners

Hi Avy, thanks for the review. If you ever need a quick turnaround please let us know as we always try to deliver the service you want.

Rated 5 out of 5 stars

I did not have my receipt with me at…

I did not have my receipt with me at collection, but the jacket was found promptly. It has never been a problem finding nearby parking on Lincoln Road New England. My jacket was bought new and on-line, so it arrived badly creased and crumpled. Peters Cleaners pressed it beautifully.

4 June 2026
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Reply from Peters' Cleaners

That's good to hear and thank you so much for your review.

Rated 4 out of 5 stars
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Reply from Peters' Cleaners

Thank you for your review. Unfortunately our costs have rocketed in the last few years which puts us in a difficult position regarding price. We are pleased the service was excellent though.

Rated 5 out of 5 stars

Expert cleaners

Expert cleaners. Not the cheapest but definitely the best.

2 July 2026
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Reply from Peters' Cleaners

Thank you so much for saying that. We don't endeavour to be the cheapest, but we do to be the best.

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