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Fruugo België (BE) - fruugo.be Reviews 

13,951
•
TrustScore 4 out of 5

3.9

Online marketplace
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See what reviewers are saying

Rated 5 out of 5 stars

I was very doubtful about receiving my ordered tee-shirt but I did! Their messages are not always clear and fast (some received after the carrier's own email), but it's OK.

Rated 1 out of 5 stars

I ordered a little vacuumcleaner for my coffeestation. Payed 40 euros, it came 14 days after the original delivery date and it doesn’t work… I charged it all night and still nothing, no light that it’... See more

Company replied

Rated 5 out of 5 stars

I ordered HEPA filters for an iRobot vacuum cleaner for 30eur. When they arrived it appeared they did not fit and were wrong size (2 mm too wide). When I tried to return them I had to return them to... See more

Company replied

Rated 5 out of 5 stars

I ordered an electric device. Unfortunately, it arrived damaged. I immediately contacted Fruugo with two pictures of the damage and within minutes Sarah responded and told me that she had cancelled my... See more

Company details

  1. Online marketplace

Written by the company

Welkom op Fruugo een online marktplaats met een enorm scala aan producten op grote prijzen: schoonheid, gezondheid, sport, mode, elektronica, huis, tuin en nog veel meer.

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.be

3.9

Great

TrustScore 4 out of 5

14k reviews

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3.9

All reviews

(13,951)

1,131 reviews in the last 12 months

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Rated 1 out of 5 stars

Fake products while I had to pay extra…

Fake products while I had to pay extra custom fees to bpost
My order number was: 215293898
Please contact the seller products are fake!!! I want to clsim

21 January 2026
Unprompted review
Fruugo België (BE) - fruugo.be logo

Reply from Fruugo België (BE) - fruugo.be

Hello,
Thank you for your review and we are sorry to hear this.
A member of our customer care team has contacted you regarding your order.
Kind Regards,

Rated 1 out of 5 stars

Just avoid them

Just avoid them. They work with “Ineffective” merchants and they are not “happy” to cancel your order if you ask for. Do not loose your money

29 December 2025
Unprompted review
Fruugo België (BE) - fruugo.be logo

Reply from Fruugo België (BE) - fruugo.be

Hello,

Thanks for your feedback!

I am really sorry to hear of your frustration. Having reviewed your correspondence with us, I can see that we did not receive the cancellation request in time prior to the order being shipped.

We do advise that once an order has been processed and shipped, we are unable to cancel it in most cases as the parcel is already in the hands of the courier.

I apologise for any inconvenience this has caused.

Kind Regards,

Rated 1 out of 5 stars

Never arrived, don't trust ⛔️

I paid for a gift for my son, but it never arrived. The order was cancelled by Fruugo just minutes after purchase, yet they claimed that I cancelled it myself, which is completely untrue.

Product: G350 Retro Handheld Game Console 64GB, 4000 Games, Linux 64-bit system, 3.5-inch IPS RK3326 portable console

26 December 2025
Unprompted review
Fruugo België (BE) - fruugo.be logo

Reply from Fruugo België (BE) - fruugo.be

Hello, 

Thank you for your review. 

I'm sorry to hear this. 

I can see that this was cancelled as the retailer was unable to fulfil your order at this time. 

Please accept our apologies for any inconvenience caused. 

Kind regards,

Rated 1 out of 5 stars

What you order is NOT what you get!

I ordered 2 weeks ago a Latex mask which I received today. But what I received was completely not what was ordered!.
So my conclusion: I will never ever order again something via Fruugo! I call this fraud

22 December 2025
Unprompted review
Fruugo België (BE) - fruugo.be logo

Reply from Fruugo België (BE) - fruugo.be

Hello, 

Thank you for your review. 

I am sorry to hear this. 

A member of the team has reached out to you via email to help resolve this with you. 

We are looking forward to hearing back from you. 

Kind regards.

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