C.Gars Ltd Reviews 

30,968
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the impressive, diverse selection of quality items available for online purchase. People consistently mention that packages arrive securely wrapped and in excellent condition, making shopping reliable and pleasant. Though some customers experienced minor drawbacks, such as receiving incomplete orders or shipments missing certain items. A few people specifically noted issues with products failing to meet expectations, including poorly stored cigars or lighters that continuously failed to ignite. Others mentioned occasional communication gaps when items went out of stock or required alternative arrangements.

What people talk about most

Product

Customers had positive experiences with product, noting exceptional quality, superb construction, and a... See more

Service

Clients share positive opinions on service, noting prompt deliveries, secure packaging, and reliable support... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders consistently arrive quickly,... See more

Order

Users describe positive interactions with order processes, frequently highlighting that the website is easy... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the tobacco is very nice,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic company. All cigars a carefully hand picked by a named member of staff. No quibble guarantee but not needed. Always special offers. All budgets catered for. Extremely helpful... See more

Company replied

Rated 5 out of 5 stars

Nothing but good experiences when buying from this company. I had a few really bad purchases from online cigar vendors, which made me avoid buying online. One being a purchase of a Cohiba Behike 54... See more

Company replied

Rated 5 out of 5 stars

C.cigars Ltd always let me know if a cigar selection i want is out of stock and e.mails me when its back in stock ,this company is really good My Husband loves all the Cigars i buy him ,just stocked... See more

Company replied

Rated 5 out of 5 stars

Great service as usual had a partagas no:2 arrive small split at bottom of wrapper sent out another without delay and before i returned the original.. great selection of cigars got a Trinidad sampler... See more

Company replied


Company details

  1. Cigar shop
  2. also in
  3. Alcohol Store
  4. Tobacco shop
  5. Tobacco supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

31k reviews

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4.9

All reviews

(30,968)

3,634 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website

Great website, products and prices. Fast cheap delivery. And a customer service(if needed) that is probably the best I have ever dealt with in the uk. Use this company regularly and would fully recommend them to anyone.

24 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Nigel,

We’re really grateful and appreciate you taking the time to share your rating with us.

Glad to hear you're happy with your order and our service.

Kind Regards
Michelle - C.Gars Ltd

Rated 5 out of 5 stars

More Than Just a Cigar Shop!

I have used C.Gars numerous times and have consistently been impressed by the overall experience.

The range is excellent and, despite regularly comparing prices elsewhere, I have yet to find anyone who consistently beats them on value. Just as importantly, the service has always been friendly, knowledgeable and genuinely helpful.

One thing I particularly appreciate is that C.Gars offers far more than simply an online shop. Their website contains a wealth of free articles, guides and resources about cigars, their history and cigar culture generally. For anyone wanting to learn more about the subject, that side of the business is every bit as valuable as the products themselves and makes browsing the site genuinely enjoyable.

Packaging has also always been excellent. Orders arrive carefully protected, with cigars sealed in humidity controlled bags with Boveda packs, so they arrive in good condition and can continue to be stored properly even if you do not immediately have access to a humidor. It is a small detail, but one that demonstrates that they understand the products they sell and care about how they reach the customer.

I also enjoy the opportunity to review different products and discover brands that I might otherwise have overlooked. There is a real sense that C.Gars is not simply selling cigars, but supporting and encouraging the wider culture and enjoyment surrounding them.

Excellent range, competitive pricing, reliable packaging and consistently good customer service. Very easy to recommend and thoroughly deserving of five stars.

28 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Jason,

Thank you for your review and kind words, it is much appreciated. We hope to hear from you again soon.

Kind Regards
Michelle - C Gars Ltd

Rated 5 out of 5 stars

A good selection

A good selection , fast delivery and good customer service

26 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Chris,

Thanks so much for sharing your experience with us.

We hope to see you again soon!

Kind Regards
Michelle - C.Gars Ltd

Rated 5 out of 5 stars

Everything securely packed

Everything securely packed, in fresh condition, and promptly delivered. Not forgetting the complementary mints.

28 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Robert,

Thank you for your review. Glad to hear you are pleased with our service and products! We hope to hear from you again soon.
Kind Regards
Michelle - C Gars Ltd

Rated 5 out of 5 stars

Mitchellero Corona

Rapid delivery of cigars. I smoked the mitchellero Corona. A fine smoke,firm roll even burn, deep taste. Thank you

28 October 2026
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Reply from C.Gars Ltd

Dear Kenneth,

Thank you for your 5* review, it is much appreciated!

We hope to see you again soon.

Kind Regards
Michelle - C Gars Ltd

Rated 5 out of 5 stars

Great choice

Always the best online cigar shop great prices fast delivery great quality and choice

21 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Andrew,

Thank you for your 5* review.
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Always an easy transaction

Always an easy transaction. Great website with great products. Always an offer available.

24 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Kieran,

Thank you for the lovely review. We are grateful for your custom and so pleased to hear you are happy with our service and pricing as well as our selection of products.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Repeat offender here

Repeat offender here, lol - always a pleasure to receive my package in quick time.Still working my way through the whole inventory of cigars and pipe tobacco.

28 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Paul,

Thanks so much for your review.
We love getting feedback about our products and service and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Gotcha

A box of Cuban cigars that I just missed out on came back into stock less than a week later. This time when it said 'hurry, last one in stock ' I didn't think twice, I hurried. Also took advantage of a sizeable discount on some Montecristo No.4's. Needless to say everything arrived quickly and safely. Good things come to those who wait.

28 October 2026
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Reply from C.Gars Ltd

Dear Iain,

Thanks for the 5* review.
Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Great company

Love this company, always great products and the offers are fantastic.

15 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Simon,

Thank you for the lovely review. We are grateful for your custom and so pleased to hear you are happy with our service and pricing as well as our selection of products.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Go to cigar retailer

Great selection of cigars and equally great service.

16 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Frank,

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service and products.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Everything in stock and a rapid turn…

Everything in stock and a rapid turn round, even Royal Mail were on time.

27 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear David,

Thank you for your 5* review.
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Great service..

Great service, prompt deliver, will definitely be ordering again..

20 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Mark,

Thank you for your feedback.
We’re glad we made your experience with us a great one and will be happy to help you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Scott,

We really appreciate you taking the time to leave us your 5* review. It means a lot to the whole team, and we’d love to have you back very soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Arrived on time

Arrived on time, packaged with care and in a free wooden box. I also got a complementary cutter and mints. With their large catalogue, I'll definitly be ordering cigars from them again.

16 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Callum,

Thanks for the 5* review.
Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Brilliant service every time

Brilliant service every time, fast shipping and the quality of good are superb

27 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Luke,

Thank you for the lovely review. We are grateful for your custom and so pleased to hear you are happy with our service and pricing as well as our selection of products.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

All delivered as asked for

All delivered as asked for. As usual no problems

27 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Charlie,

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service .
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Great service

Very fast postage, the packaging was excellent. The service seems to be very good and the products excellent. I can recommend and I will definitely using again.

27 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Adam,

Thank you for your five-star review.
We're thrilled to hear you had such a positive experience and hope to see you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

This is a good company

This is a good company. It has an excellent product range and the mail order service is reliable.

23 October 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Nicholas,

We always enjoy hearing what our customers have to say. We’re glad we could be of service and appreciate the kind words!
We look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Great Service

Brilliant service. Cigars arrived in a timely manner, I will be ordering again.

3 November 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Michael

We truly appreciate your wonderful feedback and 5-star review! We are so pleased to hear that you experienced brilliant service and that your order arrived promptly. We look forward to welcoming you back for your next purchase.

Kind Regards
Hayley - C Gars Ltd

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