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Havana House Reviews 

4,085
•
TrustScore 5 out of 5

4.8

Cigar shop
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Review summary

Created with AI, based on recent reviews

Evaluating 2,532 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery service and the remarkably wide selection of premium products available online. Consumers frequently emphasize how easy the ordering process is, noting that items arrive promptly and in perfect condition. Reviewers truly appreciate the secure and protective packaging that prevents any damage during transit. Though some reviewers noted occasional delivery or address issues with postal carriers. Consumers occasionally experienced delayed parcels, missing packages, or delivery mistakes made by external mail services. A few people also noted problems regarding unsealed packaging boxes or carrier handling issues.

What people talk about most

Product

Clients share positive opinions on product, highlighting the huge range available in stock and exceptional... See more

Service

People report positive experiences with service, frequently praising quick delivery and efficient handling.... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery times, a... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For the first time of ordering i cant complian about anything from the website - checkout and waiting for its delivery was all perfect Did not experience any issues but please for the love of god kee... See more

Rated 5 out of 5 stars

I gave a 1 star review a few days ago, because the parcel went missing. This is an update & apology for that. Royal Mail delivered the parcel to the wrong address for some reason & the parcel fina... See more

Rated 5 out of 5 stars

I've been ordering cigars from here for years now. I decided to try a pipe and I have had a fantastic experience with it so far. I've used this website for years for a reason. The parcels are always d... See more

Rated 5 out of 5 stars

Fantastic service, simple website, clear pricing, and fast delivery. Selection is very good and they sell the Davidoff cigars I enjoy too though sadly they do not sell my favourite Joya De Nicaragua... See more

Company details

  1. Cigar shop
  2. also in
  3. Tobacco shop

Written by the company

Havana House is proud to offer one of the widest selections of cigars, smoking accessories, and tobacco for hand-rolling and pipe enthusiasts. Whether you are a seasoned smoker or just starting your journey, we aim to provide a range that caters to every taste and preference. From premium cigars to carefully curated pipe tobaccos, our products are selected for quality, consistency, and enjoyment. With ten tobacconist shops located across England and Wales, Havana House brings both convenience and expert guidance to our customers. Our knowledgeable staff are passionate about tobacco and are always on hand to offer advice, recommend new products, or help you find the perfect gift. Every visit is an opportunity to explore our diverse range and discover something new. In addition to our retail stores, we offer a seamless online shopping experience, ensuring that our extensive range is accessible to all. Each order is carefully packaged to reach you in perfect condition, reflecting our commitment to quality and customer satisfaction. At Havana House, we believe that enjoying tobacco should be a pleasurable experience, whether you are relaxing with a fine cigar, rolling your own, or savouring a pipe blend. Our dedication to selection, service, and expertise makes us a trusted destination for smokers across the country.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,085)

2,364 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Happy with my purchase

They have a good range of cigars at competitive prices.
Took a while to get to me from the date of purchase and the cigar I ordered was ice cold when it arrived but I guess that was more to do with the courier.
I’m willing to buy from this company again because I do think their variety of cigars to choose from is excellent.

1 November 2026
Rated 5 out of 5 stars

Yet another good experience

Yet another good experience, from browsing, to buying and delivery the next day. Communication was great, along with the provided tracking information. You can't get better than that.

24 October 2026
Rated 5 out of 5 stars

Very Efficient

Order was very quick and I was provided with regular updates on the progress. Great product too. Would definitely buy from Havana House again.

29 October 2026

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