Cheapasmokes Reviews 

3,518
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness of the staff and the overall ease of interaction. Many people appreciate the competitive pricing, wide selection of quality products, and user-friendly website for simple ordering. Reviewers frequently commend the fast and reliable delivery service, often receiving their orders promptly, sometimes even the next day. Many consumers express their intention to become repeat customers, often recommending the company to others.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Users describe positive interactions with service, with many reviewers highly recommending the company for... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and efficient.... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and reasonable pricing. Many... See more

Product

Consumers find the product to be positive, with many reporting no issues and praising the great prices and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The order was my first with cheapsmokes and rather late in the day. However delivery was made as stated the next day. In addition the price quoted was lower than other similar companies So a... See more

Rated 5 out of 5 stars

I've had a few orders from Cheap smokes of various pipe tobaccos and have had no issues whatsoever. My orders are despatched same day and the prices are great, even loose tobacco I order is always moi... See more

Rated 5 out of 5 stars

Used this company for over a decade they are excellent. No messing around from start to finish. website 100%, Despatched quickly 100% product 100%. Even reduced Postal costs when times were st t... See more

Rated 5 out of 5 stars

It's so easy to search for a particular brand and to place an order. I always pay for next day delivery and am impressed that Cheapasmokes always live up to their promise in this regard. I would hav... See more


Company details

  1. #14 of 39 best companies in Tobacco shop
  2. #7 of 14 best companies in Cigar shop
  3. #51 of 126 best companies in Electronic cigarette store
  4. #9 of 17 best companies in Tobacco supplier
  5. #46 of 122 best companies in Vaporiser shop

About Cheapasmokes

Written by the company


Cheapasmokes, a small family business trading on the high street and online. Retailers of tobacco products including cigarettes, cigars, hand rolling tobacco, pipe tobacco and all smoking accessories.

We stock an extensive range and aim to be the lowest price across our product range. We also aim to offer the best customer service possible, with email and phone support available.

Next day working delivery is available*.

Telephone Sales 8am to 4pm Mon/Thu and 12pm Friday.

Highest quality customer service.

*Order must be completed before 3pm Mon-Thu and 12pm on Fri. VISIT OUR SHOP SHOP CIGARETTES SHOP TOBACCO SHOP CIGARS

All our products are UK duty paid and compliant with UK Track & Trace legislation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(3,518)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and quality products

I've had a few orders from Cheap smokes of various pipe tobaccos and have had no issues whatsoever. My orders are despatched same day and the prices are great, even loose tobacco I order is always moist and feels fresh. Brilliant business to deal with and I'm definitely a repeat customer, I can't recommend them highly enough.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

this was my first order from this…

this was my first order from this company which i placed over the phone, the phone was answered quickly the person i spoke to was very helpful and i received the cigarettes the next day no complaints from me it was a positive experience and i am going to place my 2nd order now and many more in the future THANK YOU for an EXCELLENT service.

22 May 2026
Rated 5 out of 5 stars

It's cheap and cheerful

It's a very good website and easy to navigate. I buy bulk which is better in the long run also it is very discreet.

I would definitely recommend them for all your smoking need 🙂

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Always a pleasure to deal with you at…

Always a pleasure to deal with you at all times Lee very super friendly 🔝 quality seller & products very super lightening quick delivery 🚚 packaged 📦 very super well done will definitely always return & use again & again as I need these on a regular basis so looking forward ⏩ to dealing with you again pretty 🔜 big thank you Krishna 😀

22 January 2026
Rated 1 out of 5 stars

Absolutely terrible service avoid at…

Absolutely terrible service avoid at all costs no item 6 days after purchase then demanded refunded from Lee he starts showing me attitude after arguing for ages he finally accepts his mistake and gives me a refund with no apology no nothing Shop elsewhere save yourself the hassle ive been shopping here for quite a while i wouldn't have if I knew they were like this

13 March 2026
Unprompted review
Cheapasmokes logo

Reply from Cheapasmokes

We’re sorry to hear you feel this way, but we do need to clarify the situation.

Your order was dispatched promptly and was already out for delivery when you contacted us requesting a refund. Despite this, we acted immediately on your request by arranging a Stop & Return with Royal Mail, which was successfully confirmed. We also advised you that a full refund would be issued once the return was processed.

Throughout this process, we made every effort to assist you quickly and resolve the matter in line with your request. However, we did receive multiple messages containing inappropriate and abusive language, which is not acceptable toward our staff.

We’re always happy to help and resolve genuine issues, but we do ask that communication remains respectful.

Your refund has been processed as promised, and this matter is now closed.

The Cheapasmokes Team.

Rated 5 out of 5 stars

Reliable and great proce

I will definitely be using this company regularly. Competitive prices, easy website. Fantastic delivery too. And letterbox friendly. Very important these days so you don't have to wait in. Excellent

28 February 2026
Unprompted review
Rated 4 out of 5 stars

Relieved,legit...unlike many

Relieved that after hours of sifting through scam sellers/looking for red flags on other sites like the ones who steer you away to pay via bank info sent by e mail and using e-commerce as any crook can...to have ordered and received. One cigar was bent though in a sample bag of cubans and 2 of 8 packs was missing for backwoods cigars,they quickly sent these in 2 more days but that didn't meet the 48hr delivery I'd paid for on the full order ,so if I'm knit picking that's why 4 stars.
However, I'm happy that communication was good the whole time and I did indeed get what I paid for. So many fake sites out there, always do ur research guys n gals. But Cheapasmokes is safe 😊. Always smoke in moderation though, with a healthy diet and excercise.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I highly recommend this Company for its excellent service.
Orders are always dispatched immediately and have never failed to reach me on the next working day.

12 January 2026
Unprompted review

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