Smoke-King Online Tobacconist Reviews 

37,058
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 5,284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally swift delivery and securely packaged items, noting that orders consistently arrive promptly in pristine, damage-free condition ready for enjoyment. Buyers also appreciate the extremely user-friendly online platform, the great product variety, and the helpful support staff who readily resolve inquiries professionally. Though some reviewers were not happy with delivery carriers, mentioning occasional courier complications, unexpected alternative drop-off points, or routing issues during transit. A few people also experienced minor inconveniences regarding order scheduling adjustments, specific delivery time constraints, or occasional stock availability discrepancies after purchase.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Product

Users describe positive interactions with product, consistently praising the high quality and great variety... See more

Service

People report positive experiences with service, highlighting exceptional efficiency and rapid delivery... See more

Order

Clients share positive opinions on order, highlighting a consistently smooth and reliable purchasing process.... See more

Quality

Consumers find quality to be exceptional, consistently highlighting top-tier products, amazing tobacco, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

prompt delivery, well packaged,no complaints on that front. only complaint is certain tobacco's are constantly out of stock, i know this is due to demand, but can't you acquire more stock to cover thi... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, well packaged and a boveda pack in the bag of cigars then that inside a box..... tried the whole of their range of their own cigars "smoke king cigar" I was pleasantly surprised will d... See more

Company replied

Rated 5 out of 5 stars

Your old man, uncle or grandpa can't make it to shops for his favourite pipe tobacco cigarettes or rollies? You need to use the Smoke-King on-line delivery service. Get your favourite tobac... See more

Company replied

Rated 5 out of 5 stars

The pipe smoking auxiliaries were ordered early on Monday and received on Tuesday afternoon. There was a bit of a issue with Royal Mail, mainly to do with location in Securable Box by my front door b... See more

Company replied


Company details

  1. #1 of 39 best companies in Tobacco shop
  2. #1 of 14 best companies in Cigar shop
  3. #1 of 17 best companies in Tobacco supplier

About Smoke-King Online Tobacconist

Written by the company

Welcome to Smoke-King, the online tobacconist stocking the biggest range of Cigarettes, Pipe, Hand Rolling and Tubing Tobacco, Cigars and more.

Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.

You can shop in confidence that our products are genuine, with all taxes and duty paid.



We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.

We're proud to be rated #1 in the Tobacco category on Trustpilot.

About Us

Written by the company

Exceptional Customer Service
We would love to hear your feedback so that we can continue to offer the best customer service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

37k reviews

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4.9

All reviews

(37,058)

5,000 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not worth the money…

They supplied a cheap pipe for a ridiculous price ,I had a free delivery code which didn't work
Vicky was completely useless I'm not sure what position she holds but said I could return the pipe at my cost
I would not trust them to say they had received my return without sending it recorded delivery.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for cigarette papers i…

I was looking for cigarette papers i buy a box of 100 packs which substitutes the papers with my tobacco as there are never enough lol. The fact I could order the tobacco as well was a surprise but going forward i can order a month supply at a time and never worry 10 stars

29 August 2026
Rated 5 out of 5 stars

Good quality tobacco

Good quality tobacco, such fast delivery, competitive prices, safe and environmentally friendly packaging...SmokeKing is easily my favourite pipe tobacco provider

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Super easy and quick delivery too

Super easy and quick delivery too

28 August 2026
Smoke-King Online Tobacconist logo

Reply from Smoke-King Online Tobacconist

Hello Theresa,

Thank you so much for your lovely review! 😊

We're glad to hear you found ordering super easy and that your delivery was nice and quick.

We really appreciate your support and look forward to helping you again soon!

Vicky
Smoke King

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