William Nesling (Customer Resolution…
William Nesling (Customer Resolution Agent)is bad manners to me by he did reschedule 15th September 2026 because William N have no right to customer of me
Because I am customer of British Gas account since 1999
I need air conditioning system urgently because we can’t stand to heatwave and too hot
I want air conditioning system on 14th August 2026 by I has ordered
I wish if I order system and person must visit to my location and look around and give a quote more easy than online is bit difficult to how far for cable and pipes
Reply from British Gas
Hi Andy, we're sorry to hear that you were unhappy with your experience and that you felt your concerns were not handled in the way you expected. We understand how important it is to receive clear communication and respectful customer service.
We appreciate that you have been a British Gas customer since 1999 and we're sorry for any disappointment caused by the rescheduling of your air conditioning appointment to 15 September 2026. We understand your concerns about the current hot weather and your wish to have the air conditioning system installed sooner.
Thank you for sharing your experience with us. We will make sure your feedback is passed on to the relevant team, as we're always looking for ways to improve the service we provide to our customers. Your comments are valuable and help us understand where improvements can be made.
If you need any further help, please contact us via social media by sending a private message on Facebook, Instagram, X, or LinkedIn. Please include your name, address, email address and #Trustpilot, along with a copy of your review.
Alternatively, you can contact us through Webchat on our website or app.