Mark S

Lost package.

Have never had any issues with Muscle Food only delivery company. DPD decided NOT to follow rules and left box outside which was stolen. Contacted MF right away and they sent a replacement right away. Great way to treat their cusromers.

I had to move because landlord selling. I contacted CF to let them know and to move service to my new address only to find out they can not as they do not service there yet.

Now I am being told that I have to pay till the end of my contract as I am in breach because I am moving. It is not my problem that they do not service all of London.

I contacted Citizen Advice and they told me that because they can not continue to provide me service that they are in breach.

I would have gone back to CF in the future if they started to service my area or if I moved again but will not now because of the way I am being treated.

Great experience from start to finish. Very professional and great customer service. Great selection of product. Highly recommend and definately will contact again.

I had a delivery scheduled onFriday between 2 and 4. Needless to say they didnt show or call so I called CS and they rescheduled for between 7 and 9. m I asked if they would repic groceries to which I was told yes. Well they showed up close to 8pm. Popsicles were liquid, chicken thawed, yogurt warm, lunch snacks warm. I sent email and now 4 days later I get a response saying they need pick of what was wrong for a refund or replacement.

Who the hell keeps thawed popsicles and chicken lying around for 4 days.

This is their response,

Thank you for contacting Iceland.

I'm really sorry to learn about what has happened to you.

I can confirm that without the images to confirm we will not be able to assist in refunding the items or arranging for redelivery as the items you have needs to be collected when we send you newer or fresher items.

I appreciate that this is not the outcome you were hoping for but I can not assist without any images of the items.

Absolutly disgusting.

Always a prompt service and professional.

From start to finish this company was awesome. The assessor I had named Andrew did a phenomenal job and treated everyone with respect. Even when things were difficult to understand Andrew had a way of adjusting so I could understand what he was asking. Without his help I think I would have quit.

The office staff at Construction Help Line have also been amazing. Helping with connections and bookings.

Overall I would highly recommend anyone going through this company to achieve whatever it is they need.

Thank you to all for a very pleasant experience and helping me achieve my Black Card.

This company is selling counterfeit White Fox clothing. Clothing comes with made in China label when authentic has a made in Australia lable. They need to be prosecuted.

*******UPDATE******
This companies customer service is dredful. They said they would refund me months ago. Still nothing. Now we are back to square one. Demanding I remove my review in order to get a refund. So lets slow this down for you.

I WILL NOT REMOVE MY REVIEW UNTIL YOU REFUND MY MONEY!!!!!

Dont ever deal with this company as they will do everything they can to rip you off, lie to you and make false promises.


So from the very beginning there were issues with this company. Now I am being told I have to leave a 4 or 5 star review in order to get my refund.

Hi Mark ,

I hope this message finds you well. My name is Jeremy, I am the Escalation Team Supervisor at our company.

I had to personally follow up on your dissatisfaction expressed with our live chat agent on April/23. With regards to your membership, I promptly cancelled it to prevent any further deductions.

We are ready to return your full funds deducted as membership fee to your original transaction account associated with card number ending ( 6800). Total amount 14.99 EUR .

To process the refund, we humbly ask for your consent by simply sharing a 4 or 5 Star good review. The review serves as proof that, you have been contacted and agreed to the refund.

Kindly use the link to share your review to help me process your refund

Kindly submit your review by email once completed. Please use your name so I can identify your review.

Once the review is posted, your refund will be processed swiftly and funds should be received within 5 – 7 business days or less.

Kindly let us know if you want us to keep your data in our system or you want prefer, we clear it from our system after the refund.

We rely on your swift response to issue the refund! We hope to satisfy you with this great refund option.

Best Regards,
Jeremy – Escalation Supervisor


I am still waiting for a response from them as of 14/07/2024

So I heard back from them and still blackmailing me to leave a positive review. See below.


Hello Mark,

Confirmed your review is posted.

However, it does not meet our guideline for refund as you were clearly informed in the email.

Once you update the ratings and give a positive review, at least acknowledging my contact with you to help resolve this issue, the refund will be processed as stated.

Until that is completed, your 1 star review and the comment posted do not meet the standard for the refund.

Thank you.
Jeremy Escalation Team

Update. As of 28/07/24 still no refund.

Update. Was contacted by Nicholan about removing my complaint. Told him as soon as refund in my account I would do this. Well STILL WAITING.
I dont think I will remove this at all now because I hate getting lied to.

So I bought a battery and booked a fitting for someone to come to me and install. My booking was for around 8am. Reason I booked this so early was because I needed to be in Manchester that evening. There was NO communication from this company at all unless I called. Even then I was just told we are very busy and someone would contact me which no one did. So later that evening around 8pm I had to reschedule for the following morning.

I lost out on meeting a brother that I have never met because they couldn't bother to communicate with me. I would never use this company again for anything. Just disgusting.

If I could leave less then this I would. Dropped off me parcel to a complete stranger. No pic, no proof of delivery. Now I have to start process of getting it replaced. Worst company to deal with.

If I could go less then 1 star I would. This is the last time I deal with this company after giving them multiple chances. Always shorting my orders then blaming it on the delivery driver. If your staff are to incompetent to fill an order then maybe they should work somewhere else.

This is the third time these morons have not followed instructions. Deliver packages to neighbors. Do not call when instructed to do so. Leave packages IN wheelie bins and not behind.

Absolutely no care in the world for customer. Will never deal with them again

Had to leave 1 star but wouldn't if I could. Have been waiting since 7pm for a delivery. Waited till after 9pm and then looked in my account to find it says delivered. No one has been to my door. And no one around to help with this.

So I ordered some products and had them delivered. Unfortunately due to delivery company error I never received my package. Contacted Vape Superstore and they immediately sent out replacement to me. Thank you to amazing customer service.

Have been trying for over 2 months to get install set up. No support from company as told I have to do this myself and look everyday I stead if having a system that books next available daybook you. Also still waiting on a refund owed to me from when they changed my meter from Bulb.

So these guys delivered my package. Didn't even knock on door and left package IN the wheelie bin instead of behind it and now it is gone with the rubbish.

Absolutely the worst company out there to deal with.

Ordered groceries through UBER. Arrived and when opened bags missing ice, ice cream and beer. So I contacted Iceland Tottenham Hale and was told by a very rude person that it is not their problem and to contact UBER. Will NEVER contact this store in the future and advise others to do the same.